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问题：单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A StartRuntype ipconfigclick OK and ask user to read the results.B StartRuntype cmdclick O...
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问题：单选题The most important customer a technician has is:（）A the customer standing right in front of them.B the customer who owes the company the most money.C the customer calling on the phone.D the customer they have an appointment with in an hour....
问题：单选题A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）A Windows Firewall settingsB DHCP settingsC Disable HomeGroupD Wireless on/off ...
问题：单选题Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Salestransactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?（）A The RegistryB Devic...
问题：单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A Network data cables are damaged.B Memory has become unseated.C The user has defragmented...
问题：单选题When upgrading BIOS firmware, which of the following limits are MOST commonly increased? （）A CPUB USB capacityC Optical driveD RAM...
问题：单选题A manager calls with an urgent issue and needs their machine fixed as soon as possible. Thetechnician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT?（）A W...
问题：单选题Which of the following would BEST protect hardware from dust and ESD when storing it for futureusage?（）A Air filterB Anti-static bagsC Compressed airD Paper bag...
问题：单选题When a grounding strap is not available, a technician can ground by touching the computer’s:（）A power supply.B CPU fan.C memory chips.D motherboard....
问题：Which of the following laptop displays would provide the BES...
问题：单选题Which of the following interfaces are typically supported on the input side of a KVM switch?（）A PS/2, VGA, USBB DB25, DB9, PS/2C PS/2, DB9, USBD PS/2, DB25, VGA...
问题：单选题A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A The contrast setting ...
问题：单选题A technician receives a boot error message OS not found. Which of the following should thetechnician check? （）A The boot order in the BIOSB If Plug and Play is enabledC If the computer is in Safe ModeD If the BIOS is current...
问题：单选题Which of the following describes the random access memory limitations with Vista 64-bit operating system?（）A 2GBB 4GBC 8GBD 128GB...
问题：单选题Which of the following is MOST critical when installing a new processor in an existing system?（）A Thermal pasteB FansC Drive speedsD Cable management...
问题：单选题Which of the following ports is the default for HTTP?（）A 21B 25C 80D 110...
问题：单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is ...
问题：单选题During which of the following phases of the imaging process is the latent image exposed to toner?（）A ChargingB DevelopingC ExposingD Transferring...
问题：单选题Which of the following BEST describes the function of hyperthreading support within a CPU?（）A Allows the core to create a separate space to process threadsB Allows the processor to handle multiple threads per coreC Allows the core to shift to a higher ...
