单选题The most important customer a technician has is:（）A the customer standing right in front of them.B the customer who owes the company the most money.C the customer calling on the phone.D the customer they have an appointment with in an hour.
题目
the customer standing right in front of them.
the customer who owes the company the most money.
the customer calling on the phone.
the customer they have an appointment with in an hour.
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更多“单选题The most important customer a technician has is:（）A the customer standing right in front of them.B the customer who owes the company the most money.C the customer calling on the phone.D the customer they have an appointment with in an hour.”相关问题
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第1题：
The most important customer a technician has is:（）
- A、the customer standing right in front of them.
- B、the customer who owes the company the most money.
- C、the customer calling on the phone.
- D、the customer they have an appointment with in an hour.
正确答案:A -
第2题：
A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?（）
- A、operator training
- B、cache size of the two clusters
- C、fibre bandwidth capability between the sites
- D、number of stacked tape drives attached to each cluster
正确答案:C -
第3题：
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
- A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
- B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
- C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
- D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
正确答案:B -
第4题：
An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）
- A、The EMC storage specialist has not participated in the TDA meeting
- B、The FC HBAs are 4 Gbps technology
- C、The Technical and Delivery Assessment review actions were not executed
- D、The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
正确答案:C -
第5题：
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
- A、A solution sizing questionnaire
- B、Verify the customer has the proper racks
- C、A Technical Delivery Assessment
- D、Verify the customer has enough cooling in the computer room
正确答案:C -
第6题：
A solution provider has identified a number of risks with a configuration in a customer’s request for bid. What is the most appropriate action to take to mitigate those risks for the customer？（）
- A、Decide not to bid.
- B、Provide a solution in the bid.
- C、Provide a disclaimer in the bid.
- D、Discuss options with the customer.
正确答案:D -
第7题：
单选题A solution provider has identified a number of risks with a configuration in a customer’s request for bid. What is the most appropriate action to take to mitigate those risks for the customer？（）ADecide not to bid.
BProvide a solution in the bid.
CProvide a disclaimer in the bid.
DDiscuss options with the customer.
正确答案： B解析： 暂无解析 -
第8题：
单选题The most important function of the new software is toAmaintain the quality of customer service.
Bexpand the customer network worldwide.
Cinform patients about better quality medicines.
正确答案： B解析：
第四段提到了这个新的软件。它的功能是可以更新库存量和产品信息，只有A项“维持客户服务的质量”符合题意。 -
第9题：
单选题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）ATransfer the customer to another technician, who can allocate more time to the issue.
BMaintain a positive attitude and offer them the cheapest solution possible to satisfy them.
CListen to what the customer has to say and calmly recommend the best course of action.
DUse technical language to demonstrate knowledge and expertise to the customer.
正确答案： B解析： 暂无解析 -
第10题：
单选题Which of the following customer environments is addressed by IBM System Storage N series gateways?（）Aa customer with CIFS, NFS and GPFS requirements
Ba customer wanting to natively implement Easy Tier
Ca customer who has large block sequential write requirements
Da customer who needs to consolidate multiple storage controllers under one managementinterface
正确答案： C解析： 暂无解析 -
第11题：
单选题A solution provider has proposed a pSeries solution to a new customer. The solution is complex with a number of technologies that are new to the customer. They have a tight timeline for implementation. The solution provider has not been able to get a clear understanding as to how the customer will backup the system. What would be the most appropriate action to address the risks with this solution？（）ASell Sysback
BConduct a SAR
CSell Supportline
DProvide a project timeline
正确答案： C解析： 暂无解析 -
第12题：
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）AA solution sizing questionnaire
BVerify the customer has the proper racks
CA Technical Delivery Assessment
DVerify the customer has enough cooling in the computer room
正确答案： C解析： 暂无解析 -
第13题：
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
- A、Ask another technician who has worked with this computer previously to learn about any other prior issues.
- B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
- C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
- D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
正确答案:B -
第14题：
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）
- A、Transfer the customer to another technician, who can allocate more time to the issue.
- B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
- C、Listen to what the customer has to say and calmly recommend the best course of action.
- D、Use technical language to demonstrate knowledge and expertise to the customer.
正确答案:C -
第15题：
A company needs additional storage for a block I/O based database application. The application has low I/O bandwidth requirements across the campus. The customer has a TCP/IP infrastructure and is interested in low-cost products that are compatible with its environment. Which technology is most appropriate for this customer?（）
- A、SAN
- B、FCoE
- C、FCIP
- D、iSCSI
正确答案:D -
第16题：
A solution provider has proposed a pSeries solution to a new customer. The solution is complex with a number of technologies that are new to the customer. They have a tight timeline for implementation. The solution provider has not been able to get a clear understanding as to how the customer will backup the system. What would be the most appropriate action to address the risks with this solution？（）
- A、Sell Sysback
- B、Conduct a SAR
- C、Sell Supportline
- D、Provide a project timeline
正确答案:B -
第17题：
Which of the following customer environments is addressed by IBM System Storage N series gateways?（）
- A、 a customer with CIFS, NFS and GPFS requirements
- B、 a customer wanting to natively implement Easy Tier
- C、 a customer who has large block sequential write requirements
- D、 a customer who needs to consolidate multiple storage controllers under one managementinterface
正确答案:D -
第18题：
单选题A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）AAsk the customer to wait and answer the phone call.
BTalk on the phone while listening to the customer.
CHand the phone to a coworker to answer the call.
DSilence the phone and then listen to the customer.
正确答案： B解析： 暂无解析 -
第19题：
单选题A company needs additional storage for a block I/O based database application. The application has low I/O bandwidth requirements across the campus. The customer has a TCP/IP infrastructure and is interested in low-cost products that are compatible with its environment. Which technology is most appropriate for this customer?（）ASAN
BFCoE
CFCIP
DiSCSI
正确答案： B解析： 暂无解析 -
第20题：
单选题The most important customer a technician has is:（）Athe customer standing right in front of them.
Bthe customer who owes the company the most money.
Cthe customer calling on the phone.
Dthe customer they have an appointment with in an hour.
正确答案： A解析： 暂无解析 -
第21题：
单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）AThe technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
BThe technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
CThe technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
DThe technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
正确答案： A解析： 暂无解析 -
第22题：
单选题An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）AThe EMC storage specialist has not participated in the TDA meeting
BThe FC HBAs are 4 Gbps technology
CThe Technical and Delivery Assessment review actions were not executed
DThe customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
正确答案： D解析： 暂无解析 -
第23题：
单选题A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?（）Aoperator training
Bcache size of the two clusters
Cfibre bandwidth capability between the sites
Dnumber of stacked tape drives attached to each cluster
正确答案： C解析： 暂无解析 -
第24题：
单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）AAsk another technician who has worked with this computer previously to learn about any other prior issues.
BAsk the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
CAsk the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
DRun preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
正确答案： D解析： 暂无解析