A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A. Ask another technician who has worked with this c
题目
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
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第1题：
The professor asked us to write a _____________ report.
A、two-hundreds-words
B、two-hundreds-word
C、two-hundred-words
D、two-hundred-word
参考答案：D
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第2题：
Shop assistant: May I help you, sir?
Customer:________.
A、Mind your own business
B、Sorry.I don't need your help,thank you
C、I'm just looking.Thanks.
D、If you want to help me,I'll be glad to accept it
参考答案：C
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第3题：
A young man was getting ready to graduate from college, for many months he had admired a beautiful sports car in a dealer's showroom, and 21 his father could well afford it, he told him that was all he wanted．
On the morning of his graduation day, his father called him into his own study and told him how 22 he was to have such a fine son. He handed his son a beautiful gift box. Curious but slightly disappointed, the young man 23 the box and found a lovely book. Angrily, he raised his voice at his father and said．" 24 all your money you give me a book? " And rushed out of the house leaving the book in the study.
He did not contact his father for a whole year 25 one day he saw in the street an old man who looked like his father. He realized he had to go back home and see his father.
When he arrived at his father's house, he was told that his father had been in hospital for a week. The moment he was about to 26 the hospital. He saw on the desk the still new book, just as he had left it one 27ago. He opened it and began to turn the pages. Suddenly, a car key 28 from an envelope taped behind the book, it had a tag with dealer's name, the same dealer who had the sports car he had 29 on the tag was the date of his graduation, and the 30 :
PAID IN FULL.
____23___A.packeD.
B.openeD.
C.picked up
D.packed up答案：B解析：考查动词和动词短语。因为东西在盒子里，他想看里边的东西，此处动作只能是打开。pack“捆”；pack up“打包”；pick up“收拾”，均不合句意，故选B。 -
第4题：
“Was the park ________ yesterday?” “Yes, It ________ at nine in the morning”A.opened…open
B.open…was open
C.open…opened
D.opened…opened
参考答案：C
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第5题：
执行下列程序，显示的结果是【 】。
ne="WORK"
two=""
a=LEN(one)
i=a
DO WHILE i＞=l
two=two+SUBSTR(one,i, 1)
i=i-1
ENDDO
?two
正确答案：KROW
KROW 解析：DO WHILE—ENDDO语句格式：
DO WHILE条件＞
语句序列1＞
[LOOP]
语句序列2＞
[EXIT]
语句序列3＞
ENDDO
执行该语句时，先判断DO WHILE处的循环条件是否成立，如果条件为真，则执行DO WHILE与ENDDO之间的命令序列(循环体)。当执行到ENDDO时，返回到DO WHILE，再次判断循环条件是否为真，以确定是否再次执行循环体。若条件为假，则结束该循环语句，执行ENDDO后面的语句。
而常用函数中：LEN(字符表达式)：返回一个字符串的长度，返回值是数值型。
SUBSTR(字符表达式，起点位置[,长度])：在一个字符串中，从指定位置起返回给定长度的子串，返回值是字符型。 -
第6题：
I （） help. I can do it myself.
Aneed to
Bdon’t need
Cneedn’t
Dneed
B
略