单选题When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A Frequently paraphrase what the caller is saying.B

题目
单选题
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）
A

Frequently paraphrase what the caller is saying.

B

Repeat what is being said multiple times so that the customer can understand exactly what to do.

C

Speak very slowly when replying to the customer.

D

Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.

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2.All the following tools and techniques are helpful to accurately confirming customers’needs,except（ 72 ）。A.questionnairesB.prototyping approachesC.fishbone diagramsD.interviews

3.all of the following tools and techniques are helpful to acurately confirming customers needsexcept （）A.questionnairesB.prototyping approachesC.fishbone diagramsD.interviews

4.Which of the following security mitigation techniques is the MOST effective against zero－day attacks?()A.Update antivirus definitionsB.MAC filteringC.Effective security policiesD.User awareness training

更多“单选题When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A Frequently paraphrase what the caller is saying.B”相关问题

  • 第1题：

    资料：To manage teams organization require effective managers.Highly skilled and trained managers can make more informed decisions. The use of beat practice models enables managers to ensure their teams operate efficiently.This will improve quality for customers as staff will be better trained to deal with customers' needs.It will also improve team effectiveness and help organizations to perform better.
    As they manage their team, team leaders need to consider the most suitable management style to use. For example, an autocratic manager would like to retain control. Without consulting others, they would tell subordinates what to do.
    This is particularly appropriate when decisions need to be made quickly, for instance, in a recession when delays could lead to a business closing. In contrast, a democratic manager would encourage participation by employees. Shared information would allow the team to influence decision making. This is particularly appropriate when there is a highly skilled workforce or when new developments are being considered. However, this style can be time-consuming and so would not be the best option when decisions are needed quickly.

    ___ is helpful to managers when they are managing their teams?

    A.Customers' needs
    B.Practice models
    C.Books of management
    D.A trained secretary

    答案：B
    解析：
    本题考查的是细节理解。
    【关键词】helpful to managers; managing their teams
    【主题句】第1自然段The use of beat practice models enables managers to ensure their teams operate efficiently.使用实践模式使经理能够确保工作团队高效运作。
    【解析】本题的问题是“在经理管理团队时，_______有帮助。”。A选项“顾客的需求”，B选项“实践模式”，C选项“管理学书籍”，D选项“训练有素的秘书”。根据主题句可知，有用的是实践模式。

  • 第2题：

    Which of the following best defines the Cisco Lifecycle Services approach（）

    • A、the minimum set of services that are needed to successfully deploy and manage technology solution
    • B、system design to help ensure selection of the most appropriate products
    • C、business requirements and investments as they pertain to asset lifecycle management
    • D、technology strategies and related product lifecycles that are required to ensure minimal risks and maximum return of investment

    正确答案:A

  • 第3题：

    all of the following tools and techniques are helpful to acurately confirming customers needs except （）

    • A、questionnaires
    • B、prototyping approaches
    • C、fishbone diagrams
    • D、interviews

    正确答案:C

  • 第4题：

    When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）

    • A、Frequently paraphrase what the caller is saying.
    • B、Repeat what is being said multiple times so that the customer can understand exactly what to do.
    • C、Speak very slowly when replying to the customer.
    • D、Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.

    正确答案:A

  • 第5题：

    Which of the following would be included when documenting the MOST recent policy on corporatebehavior? （）

    • A、Page numbers
    • B、Author of the document
    • C、A complete table of contents
    • D、Last revision dates and version numbers

    正确答案:D

  • 第6题：

    Which of the following is MOST likely the reason a technician would implement software RAID for a SOHO environment？（）

    • A、CPU efficiency
    • B、High availability
    • C、High redundancy
    • D、Cost effective

    正确答案:D

  • 第7题：

    多选题
    A company is installing IP phones. The phones and office computers connect to the same device. To ensure maximum throughput for the phone data, the company needs to make sure that the phone traffic is on a different network from that of the office computer data traffic. What is the best network device to which to directly connect the phones and computers, and what technology should be implemented on this device?（）
    A

    hub

    B

    router

    C

    switch

    D

    STP

    E

    subinterfaces

    F

    VLAN


    正确答案： E,C
    解析： 暂无解析

  • 第8题：

    单选题
    Which of the following security mitigation techniques is the MOST effective against zero-day attacks?（）
    A

    Update antivirus definitions

    B

    MAC filtering

    C

    Effective security policies

    D

    User awareness training


    正确答案： A
    解析： 暂无解析

  • 第9题：

    单选题
    A technician would like to ensure that when users connect to a web server in a server farm， they connect to the server with the lowest CPU utilization. Which of the following technologies would accomplish this？（）
    A

    Load balancing

    B

    High availability

    C

    Virtual machine

    D

    Reverse proxy


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    Which is the best sentence to insert between sentence 13 and sentence 14?
    A

    Examples such as this demonstrate that incentives can be very effective.

    B

    If the penalty had been greater, perhaps it would have had the desired effect.

    C

    Clearly, rewards are more effective in most situations than punishments.

    D

    Many schools have also implemented effective after-school reading programs.

    E

    I’m not sure what the school decided to do with the program, since it wasn’t working.


    正确答案： E
    解析：
    插入句是在对一项鼓励措施没有效果的讨论之后，在这段话的结束语之前，因此插入此处的句子应能对这个鼓励项目做个总结，B符合。因为这个句子主要讨论了这个鼓励项目不起作用的原因，A和D不合逻辑。C不合适，因为这段话没有讨论奖励和惩罚的价值。E没有传达出任何与讨论相关的信息。

  • 第11题：

    单选题
    all of the following tools and techniques are helpful to acurately confirming customers needs except （）
    A

    questionnaires

    B

    prototyping approaches

    C

    fishbone diagrams

    D

    interviews


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。
    A

    Determine the appropriate cooling temperature for a customers server room

    B

    Analyze the customers business requirements for a proposed solution

    C

    Analyze a customers ongoing operational requirements

    D

    Identify a customers technology requirements


    正确答案： D
    解析： 暂无解析

  • 第13题：

    all the following tools and techniques are helpful to accurately confirming customers needs,except （ ）

    A.questionnaires
    B.prototyping approaches
    C.fishbone diagrams
    D.interviews

    答案：C
    解析：
    翻译：以下所有的工具和技术有助于准确地确定客户的需求，除了A．调查问卷 B．原型法C．鱼刺图 D．访谈问卷、原型法、访谈都是确定用户需求的方法；鱼刺图不是。

  • 第14题：

    Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。

    • A、Determine the appropriate cooling temperature for a customers server room
    • B、Analyze the customers business requirements for a proposed solution
    • C、Analyze a customers ongoing operational requirements
    • D、Identify a customers technology requirements

    正确答案:B

  • 第15题：

    A storage specialist is assessing a customer’s tape backup environment. Which of the following questions would be the most appropriate question to identify the customer’s environment？（）

    • A、Has there been any recent loss of data？
    • B、How many tape drives are in the Library？
    • C、What tape technology is currently being used？
    • D、What software is being used for restoring the data？

    正确答案:C

  • 第16题：

    Which of the following security mitigation techniques is the MOST effective against zero-day attacks?（）

    • A、Update antivirus definitions
    • B、MAC filtering
    • C、Effective security policies
    • D、User awareness training

    正确答案:D

  • 第17题：

    A company is installing IP phones. The phones and office computers connect to the same devicE.To ensure maximum throughput for the phone data, the company needs to make sure that the phone traffic is on a different network from that of the office computer data traffiC.What is the best network device to which to directly connect the phones and computers, and what technology should be implemented on this device? （）

    • A、hub
    • B、router
    • C、switch
    • D、STP
    • E、subinterfaces
    • F、VLAN

    正确答案:C,F

  • 第18题：

    单选题
    A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）
    A

    Replace the print roller

    B

    Reset to factory defaults

    C

    Replace the wristband roll

    D

    Clean the heating assembly


    正确答案： A
    解析： 暂无解析

  • 第19题：

    单选题
    Which of the following would be included when documenting the MOST recent policy on corporatebehavior? （）
    A

    Page numbers

    B

    Author of the document

    C

    A complete table of contents

    D

    Last revision dates and version numbers


    正确答案： D
    解析： 暂无解析

  • 第20题：

    单选题
    — Would you like to see the menu? —（）
    A

    No, thanks. I already know what to order

    B

    Your menu is very clear

    C

    I hear the food here is tasty

    D

    The setting is very comfortable


    正确答案： C
    解析： 暂无解析

  • 第21题：

    单选题
    When determining the number of UNDO segments in a database, which of the following choices identifies a factor to consider? （）
    A

    Size of typical transactions 

    B

    Concurrent transactions 

    C

    Size of rows in table most frequently changed 

    D

    Number of anticipated disk sorts


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）
    A

    Frequently paraphrase what the caller is saying.

    B

    Repeat what is being said multiple times so that the customer can understand exactly what to do.

    C

    Speak very slowly when replying to the customer.

    D

    Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.


    正确答案： B
    解析： 暂无解析

  • 第23题：

    单选题
    Which of the following is MOST likely the reason a technician would implement software RAID for a SOHO environment？（）
    A

    CPU efficiency

    B

    High availability

    C

    High redundancy

    D

    Cost effective


    正确答案： A
    解析： 暂无解析

  • 第24题：

    单选题
    When adding a FireWire adapter to a laptop, which of the following ports would MOST likely beused? （）
    A

    MMC port

    B

    SODIMM slot

    C

    Express card 34

    D

    USB 1.1 port


    正确答案： A
    解析： 暂无解析

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