单选题A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）A Download and install the correct vi

第1题：

A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第2题：

Which of the following would BEST optimize a computer that is heavily used? （）

• A、Scandisk
• B、Defrag
• C、Indexing
• D、Chkdsk

第3题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

• A、Put all other work orders on hold and assist the user with all their computer issues.
• B、Have another technician take over support calls for this user.
• C、Explain that the user needs to fill out a work order for the computer problems.
• D、Ask the user to call another technician for more in-depth assistance.

第4题：

You are the administrator of ExamSheet.net's network.  You attempt to install a video driver on a Windows 2000 Professional computer. You receive the following error message: "Error 11 - Cannot install video driver."  The driver was originally downloaded from the video card manufacturer's Web site. You have successfully used the driver in the past on other Windows 2000 Professional computers. You want to configure the Windows 2000 Professional computer to check for driver integrity and to allow you to install this video driver. What should you do? （）

• A、Use the Hardware troubleshooter. Configure the computer to prevent the installation of unsigned drivers. 
• B、Use the Add Hardware wizard to install the driver. Create a Local Computer Policy to enable     Windows File Protection
• C、Configure driver signing to ignore File Signature Verification. Create a Local Computer Policy to     enable Windows File Protection
• D、Configure theUnsigned driver installation behaviorpolicy setting to beWarn but allow installation

第5题：

You have a computer that runs Windows XP Professional. You replace the video graphics adapter in the computer and restart the computer. You discover that the hardware acceleration features of the video graphics card fail to function. You verify that the new video graphics adapter is certified for Windows XP Professional. You need to ensure that the hardware acceleration features of the video card function. What should you do?（）

• A、At the command prompt, run sigverif.exe. 
• B、Install the most up-to-date driver for the video graphics adapter. 
• C、Restart the computer in Safe Mode. Copy a new version of the vga.dll file to the computer.
• D、Restart the computer in VGA Mode. Copy a new version of the vga.dll file to the computer. 

第6题：

You are the network administrator for ExamSheet.net. Your computer has Windows 2000 Professional installed. You install an a new video card. When  you restart the computer you receive the following message: **** Stop: 0x000000B4 - The video driver failed to initialize."  The computer will not start in safe mode.  You want your computer to start properly.  What should you do?（）

• A、Start theRepairoption and select the option to locate and repair system files.
• B、Start the computer in Safe mode and Select theEnable Boot Loggingoption.
• C、Use the Recovery Console and repair the Master Boot Record.
• D、Restart the computer in debug mode.

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第13题：

A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）

• A、Download and install the correct video driver from the manufacturer’s web site.
• B、Remove the video driver and reboot the computer.
• C、Use the Driver Roll Back feature in Device Manager.
• D、Go back to Windows update and specify the correct video driver.

第14题：

A user who is running Windows XP Professional reports that the computer monitor stopped functioning following an installation of an updated driver for the video card and that attempts to delete and re-install the original driver have not corrected the situation. Which of the following actions would be BEST to correct this situation？（）

• A、Reset the system BIOS.
• B、Use System Restore.
• C、Change the color profile.
• D、Replace the video card.

第15题：

You install a 16-Bit ISA sound card on your Windows 2000 Professional computer. You install the manufacturer’s device driver for the sound card. You then restart the computer. During the start up process, the computer stops loading and Windows 2000 Professional. You restart the computer, and again the computer stops loading Windows 2000 Professional computer.  You start the computer in Safe Mode. What should you do next?（）

• A、Remove the sound card device driver by enabling driver signing.
• B、Remove the sound card device driver by disabling driver signing.
• C、Disable the sound card device driver by using the disable command.
• D、Disable the sound card device driver by using computer management.

第16题：

You install a new AGP video adapter in your Windows 2000 Professional computer. You install the manufacturer’s device drivers provided with the adapter and reboot your computer to load these drivers. During the startup process， the monitor goes blank and your computer stops responding after that and even does not boot properly. What should you do to solve this problem？ （）

• A、Start the computer by using Windows 2000 professional CD and then use Emergency Repair Disk. Restore the original adapter driver settings
• B、Start the computer in the debug mode. Restore the original adapter driver settings
• C、Start the computer in Safe mode. Rename the AGP device by using device manager
• D、Start the computer by using the recovery console. Rename the AGP driver. 

第17题：

You are the network administrator for ExamSheet.net. Your computer has Windows 2000 Professional installed. You install an upgraded driver for your video card. When you restart the computer you receive the following message:   **** Stop: 0x000000B4 - The video driver failed to initialize."  The computer will not start in safe mode. You want your computer to start properly. What should you do?（）

• A、Start theRepairoption and select the option to locate and repair system files.
• B、Start the computer by enabling VGA mode.
• C、Use the Recovery Console and repair the Master Boot Record.
• D、Restart the computer in debug mode.

第18题：

You install a new AGP video adapter in your Windows 2000 Professional Computer. You start the computer and notice that the video display has retained the default setting of 16 color, 640 x 480 resolution. You install the manufacturer’s drivers for the new video adapter. You then restart the computer. During the startup process, the monitor goes blank. After several minutes the screen is still blank. You restart the computer and experience the same problem again. You want to enable Windows 2000 Professional to start successfully.  What should you do? （）

• A、Start the computer in the debug mode. Restore the original adapter driver settings.
• B、Start the computer in the Safe Mode. Rename the AGP device by using Device Manager.
• C、Start the computer by using the Recovery Console. Rename the AGP driver.
• D、Start the computer by using the emergency repair disk. Restore the original driver settings.

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