After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）A、Run CHKDSKB、Boot to ERDC、Run MSCONFIGD、Go into Safe Mode

第1题：

Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）

• A、Launch REGEDIT and remove the offending applications from the Run key.
• B、Start the computer in Safe Mode and check Event Viewer.
• C、Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications.
• D、Hit the F6 key as Windows loads and run Repair Broken Links and Applications.

第2题：

A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

• A、Run the CHKDSK utility
• B、Run the disk defragmenter utility
• C、Increase the capacity on the system volume
• D、Convert to a dynamic drive on the system

第3题：

A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

• A、Run chkdsk.
• B、Run an antivirus program.
• C、Replace the faulty mouse.
• D、Remove any recently added hardware.

第4题：

An administrator installs a new network card in a properly functioning DC. During the Windows bootup process the DC bluescreens. Which of the following is the NEXT step？（）

• A、 Press F8 and boot to Directory Services Restore Mode.
• B、 Press F8 and boot to Last Known Good Configuration.
• C、 Reboot the server again.
• D、 Press F8 and boot to Safe Mode.

第5题：

An administrator installs a new network card in a properly functioning DC. During the Windows boot up process the DC bluescreens. Which of the following is the NEXT step?（）

• A、Press F8 and boot to Directory Services Restore Mode.
• B、Press F8 and boot to Last Known Good Configuration.
• C、Reboot the server again.
• D、Press F8 and boot to Safe Mode.

第6题：

A technician installed a new video card on a motherboard which has onboard video. When the monitor was plugged into the new card and the power was turned on, a no signal message appeared on the monitor. Which of the following is MOST likely the issue?（）

• A、In the BIOS, the onboard video adapter must be disabled.
• B、The video resolution is set too high.
• C、The LCD panel is defective.
• D、The drivers for the new video card must be installed before installing the card.

第7题：

A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）

• A、Educate the end user about how a computer becomes infected.
• B、Perform a clean install of the OS.
• C、Boot the PC in Safe Mode.
• D、Quarantine all infected files.

第8题：

A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem？（）

• A、Windows cannot be booted from a controller card.
• B、The hard drive must have Windows reinstalled because a new controller card was installed.
• C、The SATA controller card was not set as a boot device in the computer BIOS.
• D、The new controller must have the correct jumper settings for Windows mode.

第9题：

You are the network administrator for ExamSheet.net. Your computer has Windows 2000 Professional installed. You install an a new video card. When  you restart the computer you receive the following message: **** Stop: 0x000000B4 - The video driver failed to initialize."  The computer will not start in safe mode.  You want your computer to start properly.  What should you do?（）

• A、Start theRepairoption and select the option to locate and repair system files.
• B、Start the computer in Safe mode and Select theEnable Boot Loggingoption.
• C、Use the Recovery Console and repair the Master Boot Record.
• D、Restart the computer in debug mode.

第10题：

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第13题：

A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?（）

• A、The video cable is incorrectly attached.
• B、A corrupted or incorrect video driver is installed.
• C、An incorrect video card is installed in the computer.
• D、The video card is defective and needs to be replaced.

第14题：

After a technician installs a video card, which of the following should the technician configure NEXT?（）

• A、Resolution
• B、Colors
• C、Dots per inch
• D、Refresh rate

第15题：

A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）

• A、Press the appropriate function + monitor key.
• B、Adjust the BIOS settings for external display.
• C、Replace the video card on the laptop.
• D、Update video drivers for the video card.

第16题：

A work order states that a customer used Windows updates and after rebooting the computer， the video driver was corrupted and the computer was in safe mode. Which of the following would be the BEST action to take？（）

• A、Download and install the correct video driver from the manufacturer’s web site.
• B、Remove the video driver and reboot the computer.
• C、Use the Driver Roll Back feature in Device Manager.
• D、Go back to Windows update and specify the correct video driver.

第17题：

A technician has replaced a video card with another manufacturer’s video card. The driverinstallation does not complete. Which of the following steps should the technician take FIRST?（）

• A、Roll back the driver.
• B、Install the original video card and reboot.
• C、Delete the monitor.
• D、Remove the video card and reboot.

第18题：

A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. TheEvent Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem? （）

• A、Enable boot logging. In Safe Mode, read the ntbtlog.txt file.
• B、In Safe Mode, run the sigverif utility.
• C、Restart the system from the OEM recovery CD; do a full restore.
• D、In Safe Mode, run the driverquery utility.

第19题：

After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the following procedures should the technician complete FIRST?（）

• A、Increase the amount of shared video memory in the BIOS settings.
• B、Reinstall device drivers for the video card from the manufacturer’s website.
• C、Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.
• D、Uninstall the Windows Service Pack that had been installed most recently.

第20题：

You have a computer that runs Windows XP Professional. You replace the video graphics adapter in the computer and restart the computer. You discover that the hardware acceleration features of the video graphics card fail to function. You verify that the new video graphics adapter is certified for Windows XP Professional. You need to ensure that the hardware acceleration features of the video card function. What should you do?（）

• A、At the command prompt, run sigverif.exe. 
• B、Install the most up-to-date driver for the video graphics adapter. 
• C、Restart the computer in Safe Mode. Copy a new version of the vga.dll file to the computer.
• D、Restart the computer in VGA Mode. Copy a new version of the vga.dll file to the computer. 

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