Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?（）A、Defragment the hard driveB、Discuss safe web-browsing habits with the customerC、Delete

第1题：

A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）

• A、Contact the IBM FTSS to replace the drive
• B、Contact the IBM CSR or SSR to replace the drive
• C、Order a replacement drive
• D、Contact IBM Service

第2题：

A second optical drive has been added to the computer and needs to be referenced as the R: drive by the Microsoft Windows operating system. Which of the following places in Microsoft Windows will BEST accomplish this task?（）

• A、Administrative Tools
• B、Disk Management
• C、Device Manager
• D、Event Viewer

第3题：

A computer has been upgraded with a new hard drive and after reassembling the computer and turning the computer on， the drive LED remains lit and an error message during power-on self test （POST） states， ’No Drive Present.’ Which of the following would MOST likely be the cause？（）

• A、The motherboard was damaged and needs replacing.
• B、The floppy drive was not reconnected.
• C、A configuration disk was left in the floppy drive.
• D、The ribbon cable has been installed incorrectly.

第4题：

A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）

• A、Tell the client that they will need to place another service call.
• B、Ask the client if they would like to discuss their computer problems in more detail.
• C、Tell the client that another technician will be sent out.
• D、Inform the client that the problem will be resolved by the onsite technician at another time.

第5题：

A new array of hard drives has been added to an existing server； however， when the server is booted into the Windows OS the new drives fail to appear in My Computer.  From which of the following locations can the new storage drives be added？（）

• A、 Format command
• B、 Hypervisor
• C、 Computer Management
• D、 Disk Management
• E、 Virtual Center

第6题：

Malware is removed and a computer is rebooted. Later, the malware is found on the computeragain. Which of the following would permanently solve this problem?（）

• A、Login using a different account
• B、Install an Internet firewall
• C、Install an email spam filter
• D、Go back to a previous restore point

第7题：

Computers on the network are frequently infected with viruses, malware, worms and Trojans.Which of the following should Mike, a technician, update automatically to prevent future problems?（）

• A、Antivirus signatures
• B、Antivirus engines
• C、Malware engines
• D、Virus encyclopedias

第8题：

A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）

• A、A solution sizing questionnaire
• B、Verify the customer has the proper racks
• C、A Technical Delivery Assessment
• D、Verify the customer has enough cooling in the computer room

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第13题：

Which of the following commands will repair boot sector blocks after a virus has been removed?（）

• A、chkdsk
• B、format
• C、fixmbr
• D、sfc

第14题：

A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）

• A、Place the user behind a high end NIPS device.
• B、Migrate the user to a Virtual Machine environment.
• C、Educate the user on browsing habits.
• D、Install multiple antivirus programs on the machine to decrease the chances for infection.

第15题：

A systems administrator has a high performance server with a file share full of data that has not been used in a long time， but is still important and might be used in the future. Which of the following should they do to reclaim the space off the high performance server？（）

• A、Audit the data
• B、Delete the data
• C、Back up the data
• D、Archive the data

第16题：

A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）

• A、Disk Management
• B、Services and Applications
• C、Removable Storage
• D、Device Manager

第17题：

Which of the following describes a computer in which the HDD LED is lit, but the mouse does notrespond and the computer is unresponsive?（）

• A、The computer has locked up
• B、Windows Update is running
• C、The computer is in Safe Mode
• D、The reset button is stuck

第18题：

Which of the following internal storage media types has the GREATEST storage capacity?（）

• A、Compact flash drive
• B、SATA hard drive
• C、Blu-Ray drive
• D、SDLT Tape drive

第19题：

A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them.  Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）

• A、The technical support specialist has completed a UNIX course at college.
• B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.
• C、The technical support specialist’s company sells $3M of UNIX computer systems every year.
• D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.

第20题：

After removing several obsolete programs from a PC, a user is experiencing slower than usuallyprocessing times. Which of the following would be the BEST way to speed up the processing? （）

• A、Use an external hard drive.
• B、Defrag the hard drive.
• C、Add more RAM to the computer.
• D、Install a larger hard drive.

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