Advertisements
Resource consumption
A trojan infection
Unremoved viruses
第1题:
A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?()
第2题:
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?()
第3题:
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access?()
第4题:
A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?()
第5题:
Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?()
第6题:
The contrast setting needs to be raised from the default.
The monitor firmware was not updated.
The new monitor has a different native resolution.
The monitor needs to be degaussed to clarify the picture.
第7题:
Virus
Worm
Network bandwidth
Malware
第8题:
Advertisements
Resource consumption
A trojan infection
Unremoved viruses
第9题:
Virus
Worm
Network bandwidth
Malware
第10题:
Run chkdsk.
Run an antivirus program.
Replace the faulty mouse.
Remove any recently added hardware.
第11题:
Task Manager
Device Manager
DEFRAG
Event Viewer
第12题:
Run the CHKDSK utility
Run the disk defragmenter utility
Increase the capacity on the system volume
Convert to a dynamic drive on the system
第13题:
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()
第14题:
A user reports that a printer has started producing a repetitive image defect on all printouts. Which of the following are the MOST likely causes of the problem?() (Select TWO).
第15题:
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?()
第16题:
A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?()
第17题:
A customer reports to Karen, a technician, that a PC’s video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue?()
第18题:
The USB hub needs more USB ports.
The USB hub is a version 1.1.
The USB hub was not externally powered.
The USB hub is a version 2.0.
第19题:
Place the user behind a high end NIPS device.
Migrate the user to a Virtual Machine environment.
Educate the user on browsing habits.
Install multiple antivirus programs on the machine to decrease the chances for infection.
第20题:
The user has not registered the copy of Windows.
The user has not applied at least Service Pack 1 to their system.
The user does not know what site to access for the updates.
The user needs to flush the DNS cache.
第21题:
The VLAN is misconfigured
The user has an improperly configured NIC
The DHCP server is down
The DNS server is down
第22题:
Toner cartridge
Laser scanner
Formatter PCB
Pickup rollers
Fuser
第23题:
IEEE 1394
USB 2.0
PCMCIA
Parallel
第24题:
Network data cables are damaged.
Memory has become unseated.
The user has defragmented the hard drive.
Processor cooling fan is not functioning.