A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A、The contrast setting nee

第1题：

A user replaces a laptop’s wireless PCMCIA card with a different vendor’s card. All of the new card configuration steps have been followed. The OS sees all known wireless networks but cannot connect to the user’s network. Which of the following is the MOST likely reason for this behavior?（）

• A、DMZ is enabled.
• B、MAC filtering is enabled.
• C、WEP is being used.
• D、SSID broadcast is disabled.

第2题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第3题：

A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）

• A、The hinge on the display panel is damaged.
• B、The display cable is loose or damaged.
• C、The display panel is defective.
• D、The video controller on the system board is defective.

第4题：

A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC.Which of the following should the technician use to preserve the NIC? （）

• A、ESD mat
• B、ESD wrist strap
• C、Sealable plastic bag
• D、Anti-static bag

第5题：

After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）

• A、Change the router's SSID 
• B、Move the router's location
• C、Check user permissions
• D、Check the cable ends

第6题：

A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）

• A、The VLAN is misconfigured
• B、The user has an improperly configured NIC
• C、The DHCP server is down
• D、The DNS server is down

第7题：

A user is reporting a loud grinding sound when the machine is powered on. The machine loadsinto windows and the user does not notice any performance issues. Which of the following is the MOST likely cause of the noise?（）

• A、Powersupplyfailure
• B、BadHD
• C、Badfan
• D、FaultyCD-Rom

第8题：

A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）

• A、The client does not support 802.11n
• B、Incorrect frequency on the client is being used
• C、Incorrect encryption on the AP
• D、The client distance from the AP

第9题：

A user needs a laptop keyboard replaced because the space bar is not working. Mike, a technician, replaces the keyboard, and notices that a diagonal set of keys will not respond. Which of the following is the MOST likely cause?（）

• A、StickyKeys is enabled and needs to be disabled.
• B、The new keyboard is defective and needs to be replaced.
• C、The system board is defective.
• D、The keyboard ribbon is not seated properly.

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第13题：

A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?（）

• A、Native resolution
• B、Color depth
• C、Minimum brightness
• D、Maximum brightness

第14题：

A user reports that the display on the laptop appears blurred. Which of the following is MOST likely the cause？ （）

• A、The LCD is not running in its native resolution.
• B、LCD monitors do not appear blurred.
• C、The drivers are improperly installed.
• D、More video memory needs to be allocated.

第15题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第16题：

A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?（）

• A、Frayed or broken cables
• B、UPS is unplugged
• C、NIC and sound card are disabled in Device Manager
• D、Speakers are muted

第17题：

A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）

• A、Toner
• B、Transfer roller
• C、Fuser
• D、Pickup assembly

第18题：

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）

• A、Advertisements
• B、Resource consumption
• C、A trojan infection
• D、Unremoved viruses

第19题：

If a user attempts to go to a website and notices the URL has changed， which of the following attacks is MOST likely the cause？（）

• A、DLL injection
• B、DDoS attack
• C、DNS poisoning
• D、ARP poisoning

第20题：

A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD types is thetechnician MOST likely using?（）

• A、PATA
• B、SATA
• C、Solid state
• D、RAID

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