An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A、Network data cables are damaged.B、Memory has become unseated.C、The user has defragmented th

题目

An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）

  • A、Network data cables are damaged.
  • B、Memory has become unseated.
  • C、The user has defragmented the hard drive.
  • D、Processor cooling fan is not functioning.
相似考题

1.以下说法正确的是?A.C-Plane Latency shows the idle to active transition time the end user may experience to setup a service.B.U-Plane shows the PING round trip time in the end to end communicationC.Peak DL Cell Throughput shows the average throughput the cell can reach in downlink, on the application layer.D.Attach Time shows the connection time for an end user to attach to the network, during which the activation of a default bearer is performe

2.A user reports that the wireless network is slow and is able to see and access shared folders that areunknown to the user.Which of the following is the cause of the problem?()A.The SSID broadcast is disabled.B.Wireless router is improperly configured.C.The user is connecting to the wrong SSIDD.The wireless NIC is defective.

3.You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional.A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords.The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table.You need to ensure that the user can log on to the domain.What should you do?（）A. Reset the password for the computer account.B. Unlock the user account.C. In the user account properties, select the Password never expires check box for the user account.D. In the user account properties, select the User must change password on next logon check box for the user account.

4.The last step in resolving an end user ticket should be which of the following?()A. Create an incident recordB. Verify the problem is resolvedC. Document the solutionD. Notify the user the problem is resolved

更多“An end user reports that their c”相关问题

  • 第1题：

    A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）

    • A、Power supply
    • B、DVD-RW
    • C、Blu-Ray drive
    • D、Motherboard

    正确答案:A

  • 第2题：

    A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）

    • A、The VLAN is misconfigured
    • B、The user has an improperly configured NIC
    • C、The DHCP server is down
    • D、The DNS server is down

    正确答案:D

  • 第3题：

    A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）

    • A、Run the hard disk manufacturer’s diagnostic program
    • B、Re-image the drive
    • C、Replace the hard drive and load Windows
    • D、Ask the user diagnostic questions

    正确答案:D

  • 第4题：

    Which of the following is the BEST way to prevent social engineering tactics?（）

    • A、End user training
    • B、Antivirus software
    • C、Group policy
    • D、Encryption

    正确答案:A

  • 第5题：

    A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

    • A、Printer driver
    • B、Protocol stack
    • C、Network connectivity
    • D、Correct patch application

    正确答案:C

  • 第6题：

    ou share a computer with other users.  You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions.  What should you do？（）

    • A、After each error occurs， perform a Microsoft Windows Update scan.
    • B、Turn on the Windows Problem Reporting feature for all users.
    • C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.
    • D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.

    正确答案:B

  • 第7题：

    单选题
    Why should an IBM Reseller offer IBM Services on every solution？（）
    A

    If you do not offer it， IBM or someone else （perhaps your competitors） will.

    B

    Protects the end user in the event there is a service issue.

    C

    Protects the Reseller in the event the end user has a service issue.

    D

    all of the above


    正确答案： D
    解析： 暂无解析

  • 第8题：

    单选题
    User1 reports she lost her mobile device.She successfully remotely wiped the information from the device.Afterwards she reports she found the device， but she cannot access her mailbox or other content.What should you do？（）
    A

    Instruct the user to perform a hardware reset of the device.

    B

    You should perform a Set-ActiveSyncDeviceAccessRule

    C

    Instruct the user to change her password

    D

    Make the shell command Clear-ActiveSyncDevice -Identity User1


    正确答案： A
    解析： 暂无解析

  • 第9题：

    单选题
    A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）
    A

    Power supply

    B

    DVD-RW

    C

    Blu-Ray drive

    D

    Motherboard


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    ou share a computer with other users.  You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions.  What should you do？（）
    A

    After each error occurs， perform a Microsoft Windows Update scan.

    B

    Turn on the Windows Problem Reporting feature for all users.

    C

    Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.

    D

    Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）
    A

    The VLAN is misconfigured

    B

    The user has an improperly configured NIC

    C

    The DHCP server is down

    D

    The DNS server is down


    正确答案： D
    解析： 暂无解析

  • 第12题：

    单选题
    You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）
    A

    Instruct User1 to perform a hardware reset on the device.

    B

    Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.

    C

    Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.

    D

    Instruct User1 to change her user account password.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）

    • A、The user has not registered the copy of Windows.
    • B、The user has not applied at least Service Pack 1 to their system.
    • C、The user does not know what site to access for the updates.
    • D、The user needs to flush the DNS cache.

    正确答案:B

  • 第14题：

    A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）

    • A、The file associations were not returned after the software was uninstalled.
    • B、The user is not opening the files correctly.
    • C、The uninstalled software has corrupted all the audio files on the computer.
    • D、The sound card is not properly configured.

    正确答案:A

  • 第15题：

    An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）

    • A、The system has a fragmented hard drive.
    • B、The drive interface needs to be changed.
    • C、The user has too many documents on the hard drive.
    • D、The system page file has an issue.

    正确答案:A

  • 第16题：

    A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）

    • A、The SSID broadcast is disabled.
    • B、Wireless router is improperly configured.
    • C、The user is connecting to the wrong SSID
    • D、The wireless NIC is defective.

    正确答案:C

  • 第17题：

    Why should an IBM Reseller offer IBM Services on every solution？（）

    • A、If you do not offer it， IBM or someone else （perhaps your competitors） will.
    • B、Protects the end user in the event there is a service issue.
    • C、Protects the Reseller in the event the end user has a service issue.
    • D、all of the above

    正确答案:D

  • 第18题：

    You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）

    • A、Instruct User1 to perform a hardware reset on the device.
    • B、Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.
    • C、Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.
    • D、Instruct User1 to change her user account password.

    正确答案:B

  • 第19题：

    单选题
    A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）
    A

    The user has not registered the copy of Windows.

    B

    The user has not applied at least Service Pack 1 to their system.

    C

    The user does not know what site to access for the updates.

    D

    The user needs to flush the DNS cache.


    正确答案： B
    解析： 暂无解析

  • 第20题：

    单选题
    You need to design access to Microsoft Outlook Web Access for remote users. What should you do？（）
    A

    Place all user mailboxes on back-end servers. Deploy Outlook Web Access on three front-end servers that are members of the Network Load Balancing cluster

    B

    Place all user mailboxes on back-end servers that are members of a Network Load Balancing cluster. Deploy Outlook Web Access on the back-end servers

    C

    Place mailboxes for remote users on one back-end server and place all mailboxes for main office users on another back-end server. Deploy Outlook Web Access on the back-end server that contains the mailboxes for remote users

    D

    Place all user mailboxes on two back-end servers that are members of a Network Load Balancing cluster. Place mailboxes for remote users and mailboxes for main office users into separate storage groups. Deploy Outlook Web Access on three front-end servers. Configure the front-end servers to access only the back-end Network Load Balancing cluster


    正确答案： A
    解析： 暂无解析

  • 第21题：

    单选题
    An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）
    A

    The system has a fragmented hard drive.

    B

    The drive interface needs to be changed.

    C

    The user has too many documents on the hard drive.

    D

    The system page file has an issue.


    正确答案： A
    解析： 暂无解析

  • 第22题：

    单选题
    The last step in resolving an end user ticket should be which of the following?（）
    A

    Create an incident record

    B

    Verify the problem is resolved

    C

    Document the solution

    D

    Notify the user the problem is resolved


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）
    A

    Network data cables are damaged.

    B

    Memory has become unseated.

    C

    The user has defragmented the hard drive.

    D

    Processor cooling fan is not functioning.


    正确答案： C
    解析： 暂无解析

相关内容