单选题A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）A “The process of removal is extremely complex and only certain individuals

题目
单选题
A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）
A

“The process of removal is extremely complex and only certain individuals would understand”.

B

“There was a moisture build up in the paper tray that apparently caused the paper jam”.

C

“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.

D

“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

相似考题

1.Memory utilization by the print spooler process is constantly climbing after users begin to print to a certain type of printer. Which of the following is the MOST likely cause of the problem?()A. Corrupted print spooler softwareB. Memory leak in one of the print driversC. The disk drive is out of free spaceD. Memory leak in the print spooler

2.A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A、Ask another technician who has worked with this computer previously to learn about any other prior issues.B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

3.A system administrator did not receive a response while attempting to ping loopback. Which of the following would most likely resolve this problem？（）A、Issue startsrc -s loopbackB、Issue startsrc -g tcpipC、Issue rc.tcpipD、Reconnect the network cable

4.A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）A、Print spooler has stalledB、Device driver has failureC、Incorrect form is printingD、Incompatible driver is installed

参考答案和解析
正确答案： A
解析： 暂无解析
更多“单选题A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）A “The process of removal is extremely complex and only certain individuals ”相关问题

  • 第1题：

    Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

    • A、The network connection is unavailable.
    • B、The printer is offline.
    • C、The user does not have the proper security permissions.
    • D、The print spooler is stopped.

    正确答案:B

  • 第2题：

    After a user has upgraded to Windows Vista, it is reported that the animations on the GUI are extremely slow. Which of the following would BEST resolve the issue?（）

    • A、Disable UAC
    • B、Disable Spooler
    • C、Disable Aero
    • D、Disable NTLDR

    正确答案:C

  • 第3题：

    A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

    • A、“The process of removal is extremely complex and only certain individuals would understand”.
    • B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
    • C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
    • D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

    正确答案:B

  • 第4题：

    When attempting to boot a PC, the POST process completes without error. The PC then displays,‘non system disk or disk error’. Which of the following would MOST likely cause the issue?（）

    • A、Out-of-date BIOS
    • B、Invalid motherboard jumper settings
    • C、Failing power supply
    • D、Floppy disk in the drive

    正确答案:D

  • 第5题：

    Memory utilization by the print spooler process is constantly climbing after users begin to print to a certain type of printer.  Which of the following is the MOST likely cause of the problem？（）

    • A、Corrupted print spooler software
    • B、Memory leak in one of the print drivers
    • C、The disk drive is out of free space
    • D、Memory leak in the print spooler

    正确答案:B

  • 第6题：

    单选题
    A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）
    A

    Replace the print roller

    B

    Reset to factory defaults

    C

    Replace the wristband roll

    D

    Clean the heating assembly


    正确答案： A
    解析： 暂无解析

  • 第7题：

    单选题
    A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）
    A

    Damp towel

    B

    Compressed air

    C

    Alcohol wipe

    D

    Computer vacuum


    正确答案： A
    解析： 暂无解析

  • 第8题：

    单选题
    A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
    A

    The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.

    B

    The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.

    C

    The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.

    D

    The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.


    正确答案： A
    解析： 暂无解析

  • 第9题：

    单选题
    After a user has upgraded to Windows Vista, it is reported that the animations on the GUI are extremely slow. Which of the following would BEST resolve the issue?（）
    A

    Disable UAC

    B

    Disable Spooler

    C

    Disable Aero

    D

    Disable NTLDR


    正确答案： D
    解析： 暂无解析

  • 第10题：

    单选题
    Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）
    A

    The network connection is unavailable.

    B

    The printer is offline.

    C

    The user does not have the proper security permissions.

    D

    The print spooler is stopped.


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）
    A

    Event Viewer

    B

    System Information

    C

    Scandisk

    D

    Dr. Watson


    正确答案： D
    解析： 暂无解析

  • 第12题：

    单选题
    Memory utilization by the print spooler process is constantly climbing after users begin to print to a certain type of printer.  Which of the following is the MOST likely cause of the problem？（）
    A

    Corrupted print spooler software

    B

    Memory leak in one of the print drivers

    C

    The disk drive is out of free space

    D

    Memory leak in the print spooler


    正确答案： C
    解析： 暂无解析

  • 第13题：

    After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）

    • A、Event Viewer
    • B、System Information
    • C、Scandisk
    • D、Dr. Watson

    正确答案:A

  • 第14题：

    A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）

    • A、Cable tester
    • B、Multimeter
    • C、Loop back plugs
    • D、Crossover cable

    正确答案:A

  • 第15题：

    A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

    • A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
    • B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
    • C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
    • D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

    正确答案:B

  • 第16题：

    A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）

    • A、Refill the cartridges
    • B、Replace the toner
    • C、Replace the network cable
    • D、Calibrate the inkjet printer

    正确答案:D

  • 第17题：

    After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）

    • A、 A TDA are recommended only for high end hardware and very large or complex business opportunities
    • B、 A TDA will ensure the solution and configuration are complete and technically sound and meet customer requirements
    • C、 A TDA will guarantee that the hardware will work in customer’s environment at the volumes projected
    • D、 A TDA brings an IBM technician onsite to properly inspect and installed hardware and related software

    正确答案:B

  • 第18题：

    单选题
    A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）
    A

    Print spooler has stalled

    B

    Device driver has failure

    C

    Incorrect form is printing

    D

    Incompatible driver is installed


    正确答案： A
    解析： 暂无解析

  • 第19题：

    单选题
    When attempting to boot a PC, the POST process completes without error. The PC then displays,‘non system disk or disk error’. Which of the following would MOST likely cause the issue?（）
    A

    Out-of-date BIOS

    B

    Invalid motherboard jumper settings

    C

    Failing power supply

    D

    Floppy disk in the drive


    正确答案： D
    解析： 暂无解析

  • 第20题：

    单选题
    A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）
    A

    Refill the cartridges

    B

    Replace the toner

    C

    Replace the network cable

    D

    Calibrate the inkjet printer


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）
    A

     A TDA are recommended only for high end hardware and very large or complex business opportunities

    B

     A TDA will ensure the solution and configuration are complete and technically sound and meet customer requirements

    C

     A TDA will guarantee that the hardware will work in customer’s environment at the volumes projected

    D

     A TDA brings an IBM technician onsite to properly inspect and installed hardware and related software


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? （）
    A

    Cable tester

    B

    Multimeter

    C

    Loop back plugs

    D

    Crossover cable


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
    A

    Ask another technician who has worked with this computer previously to learn about any other prior issues.

    B

    Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

    C

    Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.

    D

    Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.


    正确答案： D
    解析： 暂无解析

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