单选题Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）A ip communicationsB conferencingC customer careD telepresenceE messaging

题目
单选题
Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）
A

ip communications

B

conferencing

C

customer care

D

telepresence

E

messaging

相似考题

1.You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）A.B.C.D.

2.资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line. Think fast or drop the ball When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours. Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms. Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！Why is a strong mobile customer service strategy critical?A.It forbids customers to go. B.It helps you gain new customers. C.Because of customers are using their smartphone to seek customer service. D.It prevent losing customers entirety.

3.资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line. Think fast or drop the ball When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours. Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms. Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out B.Make online customer service easy and quick for customers. C.Avoid losing customers， it can help you gain new ones and impact the bottom line. D.ensure your customer service contact info are readily available on all mobile website pages.

4.Which Cisco collaboration product line will reduce TCO. Improve the user experience and productivity, and increase business relevance?()A.customer careB.conferencingC.messagingD.telepresenceE.IP communications

更多“单选题Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）A ip communicationsB conferencingC customer careD telepresenceE messaging”相关问题

  • 第1题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    How many people first turn to on-line channels when they seek customer service?

    A.C
    D.D

    答案：B
    解析：
    本题问的是“有多少人在寻求客户服务时首先转向在线渠道？”根据主题句可知，是的人，B选项正确。

  • 第2题：

    Which implement phase service component consists of explaining the benefits and limitations of purchased support options to a customer and ensuring that the customer understands operational processes and responsibilities？ Select exactly 1 answer（s） from the following：（）。

    • A、Staging and System Migration
    • B、Post Implementation Support Handoff Meeting
    • C、Detailed Design Development
    • D、Staff Training

    正确答案:B

  • 第3题：

    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）

    • A、 identifying what a customer requires from a proposed solution
    • B、 analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、 determining what end-user training a customer requires
    • D、 addressinga customer s physical requirements

    正确答案:B

  • 第4题：

    Which of these is a phase of Cisco Lifecycle Service？（）

    • A、site readiness assessment
    • B、business requirements development
    • C、design
    • D、site survey
    • E、customer education

    正确答案:C

  • 第5题：

    Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）

    • A、telepresence
    • B、messaging
    • C、conferencing
    • D、customer care
    • E、ip communications

    正确答案:D

  • 第6题：

    Which Cisco collaboration product line will reduce TCO. Improve the user experience and productivity, and increase business relevance?（）

    • A、customer care
    • B、messaging
    • C、IP communications
    • D、telepresence
    • E、conferencing

    正确答案:E

  • 第7题：

    Which tools on Cisco.com could you use to plan for correct Cisco lOS images to support a customer’s security design and requirements？ （Choose two.）（）

    • A、 Cisco lOS Matrix Navigator
    • B、 Cisco Feature Navigator
    • C、 Cisco lOS Package Planner
    • D、 Cisco lOS Security Planner
    • E、 Cisco Dynamic Configuration Tool

    正确答案:B,C

  • 第8题：

    Which of the following WebSphere Commerce user roles can create new customer care queues？（）

    • A、Account Representative
    • B、Customer Service Representative
    • C、Logistics Manager
    • D、Customer Service Supervisor

    正确答案:D

  • 第9题：

    A large customer location world-wide needs to remotely update UEFI Firmware on their systems. Which function of IBM System Director will help this customer？（）

    • A、Automation Manager
    • B、Update Manager
    • C、System Maintenance and Update Tool
    • D、Service and Support Manager

    正确答案:B

  • 第10题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。
    A

    identifying what a customer requires from a proposed solution

    B

    analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

    determining what end-user training a customer requires

    D

    addressing a customer’s physical requirements


    正确答案： D
    解析： 暂无解析

  • 第11题：

    单选题
    You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     finding out what a customer requires from a proposed solution

    B

     analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     finding out what end-user training a customer requires

    D

     finding out a customer’s physical requirements


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    Which of the following technologies would an Internet Service Provider use to support overlapping  customer VLAN ID’s over transparent LAN services？ （）
    A

     802.1q tunneling

    B

     ATM

    C

     SDH

    D

     IP Over Optical Networking

    E

     ISL


    正确答案： D
    解析： 暂无解析

  • 第13题：

    Which of the following technologies would an Internet Service Provider use to support overlapping  customer VLAN ID’s over transparent LAN services？ （）

    • A、 802.1q tunneling
    • B、 ATM
    • C、 SDH
    • D、 IP Over Optical Networking
    • E、 ISL

    正确答案:A

  • 第14题：

    Which Cisco collaboration product line will reduce TCO. Improve the user experience and productivity, and increase business relevance?（）

    • A、customer care
    • B、conferencing
    • C、messaging
    • D、telepresence
    • E、IP communications

    正确答案:B

  • 第15题：

    You are Cisco Channel Partner Account Manager. Which service component within the preparephase recommends the appropriate technology strategy to address a business requirement of the customer？（）

    • A、 finding out what a customer requires from a proposed solution
    • B、 analyzes the customer’s business requirements and recommends the appropriate Cisco technologies to meet business requirements
    • C、 finding out what end-user training a customer requires
    • D、 finding out a customer’s physical requirements

    正确答案:B

  • 第16题：

    A standard three-year term, next-business-day hardware replacement, and telephone support arefeatures of which cisco support program?（）

    • A、SMARTnet
    • B、SMB Foundation
    • C、SMART Care
    • D、Small Business Pro Service

    正确答案:D

  • 第17题：

    Which service component includes preparing for the Cisco Unified Communications customer demonstrations and presenting an overview of the applicable solutions（）

    • A、Present an Overview of the Design
    • B、Conduct Administrator and End-User Trainging
    • C、Customer Educations
    • D、Proof of concept

    正确答案:C

  • 第18题：

    Cisco.com offers account managers which three of these resources？ （）

    • A、 customer issue narratives
    • B、 training and events
    • C、 ordering information
    • D、 products and services information

    正确答案:B,C,D

  • 第19题：

    Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）

    • A、ip communications
    • B、conferencing
    • C、customer care
    • D、telepresence
    • E、messaging

    正确答案:C

  • 第20题：

    The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed.  The specialist discovers that the customer has never updated their VPD.  Which of the following HMC applications is used to gather the current VPD information？（）

    • A、Service Processor
    • B、Service Director
    • C、Inventory Scout Services
    • D、Service Focal Point

    正确答案:C

  • 第21题：

    单选题
    Which implement phase service component consists of explaining the benefits and limitations of purchased support options to a customer and ensuring that the customer understands operational processes and responsibilities？ Select exactly 1 answer（s） from the following：（）。
    A

    Staging and System Migration

    B

    Post Implementation Support Handoff Meeting

    C

    Detailed Design Development

    D

    Staff Training


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）
    A

     identifying what a customer requires from a proposed solution

    B

     analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements

    C

     determining what end-user training a customer requires

    D

     addressinga customer s physical requirements


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    Which cisco collaboration service will encourage true customer intimacy by quickly and proactively connecting people with the information, expertise and support that they need?（）
    A

    telepresence

    B

    messaging

    C

    conferencing

    D

    customer care

    E

    ip communications


    正确答案： E
    解析： 暂无解析

  • 第24题：

    单选题
    A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）
    A

    Run a System Restore

    B

    Check Device Manager

    C

    Check the Event Logs

    D

    Check the System Information


    正确答案： D
    解析： 暂无解析

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