资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer se

题目
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

Why is a strong mobile customer service strategy critical?

A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
相似考题

1.Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty

2.Adequate training will reduce the turnover and improve the customer service.()

3.Customer service is the performance of activities to ( )A. control costs of productionB.expand company' s businessC. ensure customer satisfaction

4.customer service line(英译汉)

参考答案和解析
答案：B
解析：
本题问的是“为什么强大的移动客户服务策略至关重要？”A选项“阻止顾客流失”；B选项“它可以帮助您获得新客户”；C选项“因为55％的客户正在使用智能手机寻求客户服务”；D选项“它可以防止失去客户”。根据主题句可知，能够帮助增加新的客户，B选项正确。
更多“资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics a”相关问题

  • 第1题：

    You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）

    A.

    B.

    C.

    D.


    参考答案：D

  • 第2题：

    If you have not received__________ of your order within two business days, please contact our customer service center.

    A.confirmation
    B.resignation
    C.preparation
    D.expectation

    答案：A
    解析：
    解答此题的关键是快速把握整句的句意。没有收到和订购相关的确认信息时．联系顾客服务中心，分析句意可以得知空格处应为“订单确认书”。

  • 第3题：

    Company A is a cloud service provider that provides users with old tenants,customizable office software and customer relationship management software.The cloud service provided by Company A belongs to()service type.

    A.IaaS
    B.PaaS
    C.SaaS
    D.DaaS

    答案：C
    解析：
    解析：翻译：A公司是一家云服务提供商，向用户提供老租户、可定制的办公软件和客户关系管理软件，A公司所提供的此项云服务属于（ ）服务类型。A．IaaS B．PaaS C．SaaS D．DaaS
    云计算服务按照提供的资源层次，可以分为IaaS、PaaS、SaaS等三种服务类型。——IaaS（基础设施即服务），向用户提供计算机能力、存储空间等基础设施方面的服务。——PaaS（平台即服务），向用户提供虚拟的操作系统、数据库管理系统、Web应用等平台化的服务。——SaaS（软件即服务），向用户提供应用软件（如CRM、办公软件等）、组件、工作流等虚拟化软件的服务。

  • 第4题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    What does “accustomed to” mean?

    A.Expectant
    B.Letting the customers to do
    C.Used to
    D.Paying customs duties

    答案：C
    解析：
    本题问的是“accustomed to”是什么意思？”A选项“期待的”；B选项“让客户去做”；C选项“习惯了”；D选项“支付关税”。根据主题句可知，应为“习惯于”的意思，C选项正确。

  • 第5题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    How many people first turn to on-line channels when they seek customer service?

    A.C
    D.D

    答案：B
    解析：
    本题问的是“有多少人在寻求客户服务时首先转向在线渠道？”根据主题句可知，是的人，B选项正确。

  • 第6题：

    物流服务中的客户服务，英文表达是（）。

    • A、customer management
    • B、customer service
    • C、customer satisfation
    • D、custom service

    正确答案:B

  • 第7题：

    A customer is deploying a new Junos Pulse Access Control Service and has completed the initial boot configuration as prompted using a serial connection. The customer now wants to complete the rest of the configuration using the admin GUI.Into which port on the Junos Pulse Access Control Service should the customer plug the network cable to enable access to the admin GUI?（）

    • A、the internal interface
    • B、the external interface
    • C、the management interface
    • D、the console interface

    正确答案:A

  • 第8题：

    The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed.  The specialist discovers that the customer has never updated their VPD.  Which of the following HMC applications is used to gather the current VPD information？（）

    • A、Service Processor
    • B、Service Director
    • C、Inventory Scout Services
    • D、Service Focal Point

    正确答案:C

  • 第9题：

    单选题
    What is the premise of “customer satisfaction level”, according to the passage?
    A

    Good service and quality.

    B

    Different treatments to different customer groups.

    C

    Making money.

    D

    Full understanding of customer needs.


    正确答案： D
    解析：
    语义理解题。由文中列举的两个例子可知，优质的商品和服务并不一定能提高消费者满意度，故排除A项。差异对待是让客户满意的方法而非前提，故排除B项。盈利是目的而非前提，故排除C项。文章最后一段提到，在考虑客户满意度时首先要全面了解客户的需求，故答案为D项。

  • 第10题：

    单选题
    You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）
    A

    Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.

    B

    Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.

    C

    Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domain

    D

    Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    多选题
    A customer has purchased a third-party switch to use for Layer 2 access with their Junos Pulse Access Controe Service. When configuring the switch on the Junos Pulse Access Control Service, the customer does not find a make/model entry for it . Which two actions should the customer take to make the switch work with the Junos Pulse Access Control Service?（）
    A

    Add the switch to the Junos Pulse Access Control Service as a standard RADIUS.

    B

    Add the switch to the Junos Pulse Access Control Service using the Any make/model.

    C

    Add the switch as a firewall enforcer.

    D

    Obtain and configure the RADIUS dictionary for the switch and use that vendor listing for the make/model.


    正确答案： B,D
    解析： 暂无解析

  • 第12题：

    名词解释题
    英译中：Customer service

    正确答案： 客户服务
    解析： 暂无解析

  • 第13题：

    A customer is deploying a new Junos Pulse Access Control Service and has completed the initial boot configuration as prompted using a serial connection. The customer now wants to complete the rest of the configuration using the admin GUI.Into which port on the Junos Pulse Access Control Service should the customer plug the network cable to enable access to the admin GUI?（）

    A. the internal interface

    B. the external interface

    C. the management interface

    D. the console interface


    参考答案：A

  • 第14题：

    Telephone Billing Statement_______city Phone Cellular
    City Phone Cellular
    Department of Billing Services
    51 Dublin St．，Suite 301
    Springfield，WI
    Invoice Date：08—15—2006
    Payment Due Date：09—14—2006
    Customer Information
    Name：Desire Eberhardt
    Account Number：1 0003483一FFT"
    Account Information
    Current Charges：$6 1．59
    Outstanding Balance：$35．08
    Total Amount Owed：$96．67
    Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
    Billing Summary Amount Owed
    Current Charges：
    City Phone Premium Cellular Package$49．95
    State Taxes$5．65
    Service Fee$5．99
    Total Current Charges$6 1．59
    Previous Charges：
    Balance as of Last Month$55．08
    Payment Received Last Month$20．00
    Outstanding Balance$35．08
    Total Amount Owed$96．67
    How can City Phone Cellular customers receive a discount?

    A.By applying for an account online
    B.By paying their balance early
    C.By calling the customer service department
    D.By paying over the Internet

    答案：D
    解析：
    第三段第一句通告说，在网上缴费的话，可以获得税前3%的优惠。如果在网上缴纳费用的话，请一定在网上申请一个银行账号，这个是错误的，请不要把A项和正确答案混淆。

  • 第15题：

    A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).


    A. service brokers
    B. service providers
    C. service auditors
    D. key customers


    答案：B
    解析：
    分析：SLA协议是服务供方和客户间定义的一种双方认可的协议

  • 第16题：

    资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
    A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
    Think fast or drop the ball
    When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
    Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
    Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！

    What is the main suggestion of this article?

    A.Identifying any missing or incorrect information before customers need to reach out
    B.Make online customer service easy and quick for customers.
    C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
    D.ensure your customer service contact info are readily available on all mobile website pages.

    答案：B
    解析：
    本题问的是“文章的主要建议是什么？”A选项“在客户需要联系之前识别任何遗漏或不正确的信息”；B选项“为客户提供方便快捷的在线客服”；C选项“避免失去客户，它可以帮助您获得新客户并影响盈利”；D选项“确保您的客户服务联系信息随时可在所有移动网站页面上获得”。根据主题句可知，这篇文章主要谈到是在线客户服务，提出客户的要求和经营者需要做到的是快速和便捷，B选项正确。

  • 第17题：

    翻译以下关于邮政储蓄国内回执业务有关对话。 ①Clerk: Do you need A.R Service? ②Customer: How about the service charge? ③Clerk:One yuan for SMS service. ④ Customer: All right. ⑤Clerk: Please write down your mobile phone number here. We will inform you when the money arrives there. Thank you.
    ①您需要回执服务吗？ ②费用是多少钱？ ③短信回执每笔一元。 ④好吧。 ⑤请写下您的手机号码。汇款寄达后，我们会电话通知您。谢谢！
    略

  • 第18题：

    英译中：Customer service


    正确答案: 客户服务

  • 第19题：

    Which of the following WebSphere Commerce user roles can create new customer care queues？（）

    • A、Account Representative
    • B、Customer Service Representative
    • C、Logistics Manager
    • D、Customer Service Supervisor

    正确答案:D

  • 第20题：

    You need to design a strategy for managing the messages that are sent to the customer service mailboxes. What should you do？（）

    • A、Create a separate storage group and database to contain the customer service mailboxes. Enable circular logging for this storage group
    • B、Create a separate storage group and database to contain the customer service mailboxes. Set the deleted item retention period for this database to zero
    • C、Place the customer service mailboxes on a new mailbox store in the storage group that contains the main office user mailboxes. Enable circular logging for this storage group
    • D、Place the customer service mailboxes on a new mailbox store in the storage group that contains the branch office user mailboxes. Set the deleted item retention period for this database to zero

    正确答案:A

  • 第21题：

    单选题
    The reviewer finds the information about customer service very useful because
    A

    his company doesn’t have enough staff to provide good customer service.

    B

    the sales in his company is decreasing gradually.

    C

    the customers’ complaints are on the rise.


    正确答案： C
    解析：
    根据第四段第一句话中的非限定性定语从句可以判断出“which is struggling to maintain excellent customer service at a time when sakes are(thankfully)outpacing customer service rep availability”书评人所在的公司正在面对的问题，也就是在销售的增长幅度超过了客户服务代表人数的增长的情况下，怎样仍能保持优质的客户服务。选项B所表述的内容与原文的意思相反，选项C未提及。因此正确选项为A。

  • 第22题：

    单选题
    Failure to meet customer needs can lead to_____.
    A

    overemphasis on the service format

    B

    decreased corporate revenue

    C

    misunderstanding of customer satisfaction

    D

    customers’ complaints


    正确答案： D
    解析：
    推断题。根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。

  • 第23题：

    填空题
    翻译以下关于邮政储蓄国内回执业务有关对话。 ①Clerk: Do you need A.R Service? ②Customer: How about the service charge? ③Clerk:One yuan for SMS service. ④ Customer: All right. ⑤Clerk: Please write down your mobile phone number here. We will inform you when the money arrives there. Thank you.

    正确答案： ①您需要回执服务吗？ ②费用是多少钱？ ③短信回执每笔一元。 ④好吧。 ⑤请写下您的手机号码。汇款寄达后，我们会电话通知您。谢谢！
    解析： 暂无解析

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