A technician is attempting to determine whether a CAT5 patch cord is a straight-through or acrossover. Which of the following is the BEST to use to determine the cord type?()
第1题:
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?()
第2题:
A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?()
第3题:
A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?()
第4题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第5题:
A laser printer has a vertically repetitive print defect. Before attempting to repair the printer,a technician should determine:()
第6题:
The technician plugged a USB 2.0 device into a USB 1.1 port.
The technician needs to reboot the computer for the device to work.
The technician plugged a USB 1.1 device into a USB 2.0 port.
The front panel connectors are not plugged into the motherboard.
第7题:
ping -a
ping -f
ping -r
ping -t
第8题:
Resolution
Colors
Dots per inch
Refresh rate
第9题:
Services
Add or Remove Programs
System Configuration Utility
System File Checker
第10题:
Storage driver not loaded
Fragmented hard drive
Damaged or faulty NIC chipset
Damaged or faulty system board
Memory incompatible with the processor
Missing voltage regulator
第11题:
A user is attempting to access a website but is getting a ‘Page cannot be displayed’ error. The technician checks the IP address of the computer and sees that it has been assigned 169.254.10.70. Which of the following is the MOST likely cause?()
第12题:
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?() (Select TWO).
第13题:
A server technician has been attempting to install an operating system on the company test server for several days. The technician has experienced error messages at several points of theinstallation and the system has frozen during various parts of the boot process. The technician has replaced the power supply, graphics card and installation disk with known good components.Which of the following could be causing these issues?()
第14题:
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory?()
第15题:
Boot into Safe Mode
Replace the motherboard
Uninstall the application
Replace the hard drive
Install more RAM
第16题:
Allow the user to demonstrate expertise.
Do not argue; empathize with the user, and offer to help.
Ask the user to watch as the technician diagnoses and corrects the problem.
Document each of the steps to replicate at a later time.
第17题:
The technician should always bend at the waist and lift with their arms.
The technician should seek assistance from an available customer.
The technician should always bend at the waist and lift with their back.
The technician should get assistance from another technician.
第18题:
the distance between the spots.
which paper tray was used to print the document.
which driver was used to print the document.
which application was used to print the document.
第19题:
The device is located behind a firewall.
The network card is disabled.
The device is not configured for DHCP.
The device cannot locate a DHCP server.
第20题: