A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）A、The business par

题目

A customer is involved in an IBM critical situation （CritSit）. The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM？（）

  • A、The business partner was required to perform a TDA and failed to do so
  • B、The business partner recommended a nonworking configuration
  • C、The business partner did not support the customer correctly
  • D、The business partner failed to sell Remote Technical Support （RTS）
相似考题

1.The most important customer a technician has is:()A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.

2.CRM的最常用的意思是( )。A.Customer Relationship Management ServicesB.Customer Request ManagementC.Customer Relationship ManagerD.Co-operation Relationship Management

3.当需要删除某个序列seq_customer_id,可以使用如下()方式。A.DROP SEQ_CUSTOMER_IDB.DELETE SEQUENCE SEQ_CUSTOMER_IDC.DROP SEQUENCE SEQ_CUSTOMER_IDD.DELETE SEQ_CUSTOMER_ID

4.阅读以下说明和 Java程序，填补代码中的空缺，将解答填入答题纸的对应栏内。 【说明】 以下Java代码实现一个简单客户关系管理系统（CRM）中通过工厂（CustomerFactory ）对象来创建客户（Customer）对象的功能。客户分为创建成功的客户（RealCustomer）和空客户 （NullCustomer）。空客户对象是当不满足特定条件时创建或获取的对象。类间关系如图 5-1 所示。图5-1 类图【Java代码】 Abstract class Customer﹛ Protected String name; （ 1 ）boolean isNil(); （ 2 ）String getName(); ﹜ Class RealCustomer （ 3 ）Customer{ Public RealCustomer(String name){ this.name=name; } Public String getName(){ return name ; } Public boolean is Nil() { return false; } ﹜ Class NullCustomer（ 4 ）Customer﹛ Public String getName()﹛ return "Not Available in Customer Database"; ﹜ Public boolean isNil() ﹛ return true; ﹜ ﹜ class Customerfactory { public String[] names = {"Rob"，"Joe"，"Julie"}; public Customer getCustomer(String name) { for (int i = 0; i < names.length;i++) { if (names[i].（ 5 ）)﹛ return new RealCustomer(name); ﹜ ﹜ return （ 6 ）; ﹜ ﹜ Public class CrM﹛ Public viod get Customer()﹛ Customerfactory（ 7 ）; Customer customer1-cf.getCustomer("Rob"); Customer customer2=cf.getCustomer("Bob"); Customer customer3= cf.getCustomer("Julie"); Customer customer4= cf.getCustomer("Laura"); System.out.println("customers&rdquo;) System.out.println(customer1.getName()); System.out.println(customer2getName()); System.out.println(customer3.getName()); System.out.println(customer4.getName()); ﹜ Public static viod main (String[]arge)﹛ CRM crm =new CRM(); Crm.getCustomer(); ﹜ ﹜ /*程序输出为： Customers rob Not Available in Customer Database Julie Not Available in Customer Database */

更多“A customer is ”相关问题

  • 第1题：

    下面的XML片断中结构完整的是（）。

    • A、＜customer name=”＜xml＞.con”＞＜address＞123 MainStreet＞＜/address＞＜/customer＞
    • B、＜customer＞＜name＞Joe’s XML Works＜/name＞＜address＞New York＜/costomer＞
    • C、＜ customer type=extemal＞＜name＞Partners Unlimited＜/name＞＜/customer＞
    • D、＜customer name=”John Doe”＞＜address＞123 Main Street＜/address＞ ＜zip code=”01837”/＞＜/customer＞

    正确答案:D

  • 第2题：

    A customer has ordered a rack， a p650， two p630s， and two p615s.  During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit.  However， the specialist knows that the p650 will be racked， but the other systems will arrive separately.  In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）

    • A、Because additional systems would require more power receptacles
    • B、Because the customer may need to do additional facilities planning
    • C、Because the customer needs additional funding to cover the services
    • D、Because postponing the eventual discussion will likely lead to customer dissatisfaction

    正确答案:D

  • 第3题：

    Which VPN router does not contain customer routing knowledge?（）

    • A、Provider Core (P)
    • B、Provider Edge (PE)
    • C、Customer Edge (CE)
    • D、Customer Boundary (CB)

    正确答案:A

  • 第4题：

    （）is software about the relation between the customer the customer and the supplier in marketing

    • A、Customer Relationship Management (CRM)
    • B、Customer service
    • C、Sales planning
    • D、Distribution channel

    正确答案:A

  • 第5题：

    A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）

    • A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
    • B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
    • C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
    • D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

    正确答案:B

  • 第6题：

    Which of the following environments is most closely addressed by the N series N3600?（）

    • A、a customer that requires block level storage 
    • B、a customer that requires CIFS and AIX NFS environments 
    • C、a customer that requires good scalability and performance 
    • D、a customer that needs to consolidate multiple storage controllers under a single interface

    正确答案:B

  • 第7题：

    Which of the following customer environments is addressed by IBM System Storage N series gateways?（）

    • A、 a customer with CIFS, NFS and GPFS requirements 
    • B、 a customer wanting to natively implement Easy Tier 
    • C、 a customer who has large block sequential write requirements 
    • D、 a customer who needs to consolidate multiple storage controllers under one managementinterface 

    正确答案:D

  • 第8题：

    当需要删除某个序列seq_customer_id，可以使用如下（）方式。

    • A、DROP SEQ_CUSTOMER_ID
    • B、DELETE SEQUENCE SEQ_CUSTOMER_ID
    • C、DROP SEQUENCE SEQ_CUSTOMER_ID
    • D、DELETE SEQ_CUSTOMER_ID

    正确答案:C

  • 第9题：

    单选题
    假设需要更改表名“CUSTOMER”为“CUSTOMER_CHANGE”，可以使用（）语句。
    A

    ALTER TABLE CUSTOMER RENAME CUSTOMER_CHANGE

    B

    ALTER TABLE CUSTOMER RENAME TO CUSTOMER_CHANGE

    C

    RENAME TABLE CUSTOMER TO CUSTOMER_CHANGE

    D

    RENAME TABLE CUSTOMER CUSTOMER_CHANGE


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
    A

    The customer used their IBM Customer Number

    B

    The customer has activated their base warranty

    C

    The customer purchased Remote Technical Support Servicepac

    D

    The customer escalated the issue to the Duty Manager


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    What is one reason you might recommend a solution using only autonomous access points to a customer？ （）
    A

     The customer requires Layer 3 roaming.

    B

     The customer requires immediate wire line integration with a catalyst 6500 switch.

    C

     The customer needs an outdoor-ready access point.

    D

     The customer wants the option to migrate to LWAPP.


    正确答案： C
    解析： 暂无解析

  • 第12题：

    多选题
    The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) The CUSTOMER_ID column is the primary key for the table. Which two statements find the number of customers?（）
    A

    SELECT TOTAL(*) FROM customer;

    B

    SELECT COUNT(*) FROM customer;

    C

    SELECT TOTAL(customer_id) FROM customer;

    D

    SELECT COUNT(customer_id) FROM customer;

    E

    SELECT COUNT(customers) FROM customer;

    F

    SELECT TOTAL(customer_name) FROM customer;


    正确答案： F,A
    解析： 暂无解析

  • 第13题：

    The most important customer a technician has is:（）

    • A、the customer standing right in front of them.
    • B、the customer who owes the company the most money.
    • C、the customer calling on the phone.
    • D、the customer they have an appointment with in an hour.

    正确答案:A

  • 第14题：

    The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation， the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer？（）

    • A、Recommend the customer call EMC.
    • B、Recommend the customer call IBM hardware support.
    • C、Recommend the customer contact SupportLine.
    • D、Recommend the customer re-creates the volume groups.

    正确答案:C

  • 第15题：

    （）is software about the relation between the customer and the supplier in marketing.

    • A、Customer Relationship Management
    • B、Customer service
    • C、Sales planning
    • D、Distribution channel

    正确答案:A

  • 第16题：

    C2C Customer to Customer


    正确答案:即个人到个人，指个人之间通过互联网进行的交易，最典型的如淘宝。

  • 第17题：

    Which of the following WebSphere Commerce user roles can create new customer care queues？（）

    • A、Account Representative
    • B、Customer Service Representative
    • C、Logistics Manager
    • D、Customer Service Supervisor

    正确答案:D

  • 第18题：

    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

    • A、The customer used their IBM Customer Number
    • B、The customer has activated their base warranty
    • C、The customer purchased Remote Technical Support Servicepac
    • D、The customer escalated the issue to the Duty Manager

    正确答案:C

  • 第19题：

    A Sales Specialist receives an email from a customer， requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed？ （）

    • A、Send the customer information on VMware
    • B、Send the customer information on IBM BladeCenter 
    • C、Call the customer to ask why they are consolidating
    • D、Send the customer information on IBM System P

    正确答案:C

  • 第20题：

    You need to design an access control strategy for the Contact Info and the Order History folders. What should you do？（）

    • A、Create a domain local group named Customer Relations in the northwindtraders.com domain. Add the Sales group and the Sales Managers groups to the Customer Relations group. Add the Customer Relationships group to the Customer Information folder. Assign the appropriate permissions. Add the accounts for the sales department users in Boston to the Boston Customer Relationship group. Add the Boston Customer Relationships group to the Customer Relations group. Disable inheritance on the Payment folder
    • B、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Customer Information folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer Relations group. Disable permission inheritance on the Payment folder
    • C、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Order History folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer Relations group. Disable permission inheritance on the Payment folder
    • D、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Customer Information folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer **MISSING**

    正确答案:A

  • 第21题：

    单选题
    Which of the following customer environments is addressed by IBM System Storage N series gateways?（）
    A

     a customer with CIFS, NFS and GPFS requirements 

    B

     a customer wanting to natively implement Easy Tier 

    C

     a customer who has large block sequential write requirements 

    D

     a customer who needs to consolidate multiple storage controllers under one managementinterface 


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    The CUSTOMERS table has these columns: CUSTOMER_ID NUMBER(4) NOT NULL CUSTOMER_NAME VARCHAR2(100) NOT NULL STREET_ADDRESS VARCHAR2(150) CITY_ADDRESS VARCHAR2(50) STATE_ADDRESS VARCHAR2(50) PROVINCE_ADDRESS VARCHAR2(50) COUNTRY_ADDRESS VARCHAR2(50) POSTAL_CODE VARCHAR2(12) CUSTOMER_PHONE VARCHAR2(20) Which statement finds the rows in the CUSTOMERS table that do not have a postal code? （）
    A

    SELECT customer_id, customer_name FROM customers WHERE postal_code CONTAINS NULL;

    B

    SELECT customer_id, customer_name FROM customers WHER postal_code = ' ___________';

    C

    SELECT customer_id, customer_name FROM customers WHERE postal _ code IS NULL;

    D

    SELECT customer_id, customer_name FROM customers WHERE postal code IS NVL;

    E

    SELECT customer_id, customer_name FROM customers WHERE postal_code = NULL;


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    The most important customer a technician has is:（）
    A

    the customer standing right in front of them.

    B

    the customer who owes the company the most money.

    C

    the customer calling on the phone.

    D

    the customer they have an appointment with in an hour.


    正确答案： A
    解析： 暂无解析

  • 第24题：

    名词解释题
    C2C Customer to Customer

    正确答案： 即个人到个人，指个人之间通过互联网进行的交易，最典型的如淘宝。
    解析： 暂无解析

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