● The starting point in the development of a top-down PERT/CPM chart is the _____ .
A Project specification tree.
B Customer's deliverable list.
C Customer's milestone dates.
D Work breakdown structure.
E Listing of customer team meeting dates.
第1题:
66 A project manager believes that modifying the scope of the project may provide added value for the customer. The project manager should:
A. Change the scope baseline
B. Prepare a variance report
C. Call a meeting of the configuration control board
D. Change the project's objectives
E. Postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline
第2题:
● ADM is an activity-on-arrow method. In this method, a dummy activity:
A Denotes a critical path relationship.
B Denotes any dependency relationship.
C Shows slack.
D Identifies customer deliverables dates.
E Identifies customer team meeting dates.
第3题:
( )is ameasurable,verifiable work poduct such as specification,feasibility study report,detail document,or working prototype。 A.Deliverable B.Project charter C.Earned value D.Milestone
第4题:
●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager's company, but the customer wants to pursue a solution at the meeting.The project manager should (72) .
(72)
A. tell the customer that he will not address any problems becausethis is only an information exchange meeting
B. tell the customer that the problem is not sufficiently defined to determine the appropriate action
C. collect as much information on the problem without committing his company to a solution
D. give the customer a range of solutions that might be acceptable to his Company
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第9题:
Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer?()
第10题:
A customer is asking for System x server quote. The customer provided IBM with a complete specification except for the backup device. What should a sales specialist do to position a total solution for the customer?()
第11题:
Team member listing, scheduled tasks, and risk identification are part of the:()
第12题:
After putting together a configuration that meets customer’s requirements, a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA?()
第13题:
● A project manager believes that modifying the scope of the project may provide added value for the customer. The project manager should:
A Change the scope baseline
B Prepare a variance report
C Call a meeting of the configuration control board
D Change the project's objectives
E Postpone the modification until a separate enhancement project is funded after this project is completed according to the original baseline
第14题:
● Project manager believes that modifying the project scope may provide added value for the customer. The project manager should (73) .
(73) A. change the scope baseline
B. contact the customer to determine if the change adds value
C. call a meeting of the change control board
D. change the project' s objectives
第15题:
●The project manager must maintain an effective communication link with the customer's satisfaction with the progress of the project. The project manager maintains this link through (71).
(71)
A.periodic project reports, periodic visits to the customer, and telephonic exchanges
B.subordinates, project team members, and the project sponsor
C.one-time reports, weekly reports, and monthly reports
D.the telephone, facsimile, and data transmission
第16题:
Project manager believes that modifying the project scope may provide added value for the customer . The project manager should (73).
A.change the scope baseline
B.contact the customer to determine if the change adds value
C.call a meeting of the change control board
D.change the project’s objectives
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第21题:
Conducting a project kick-off in the plan phase provides which of the following customer benefits? Select exactly 1 answer(s) from the following:()。
第22题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第23题:
A customer currently buys HP ProLiant servers and EMC storage. The customer has encountered various problems getting certain servers to work with their storage. Which of the following arguments can the Sales Specialist present to best position IBM? ()