Customer service is the performance of activities to ( )
A. control costs of production
B.expand company' s business
C. ensure customer satisfaction
第1题:
5 Which of the following constitute Juran's "quality trilogy":
A. planning, inspection, control.
B. planning, improvement, control.
C. planning, organization, control.
D. product, price, customer.
E. design, build, deliver.
第2题:
195 The basic terminology for networks includes:
A. Activities, events, manpower, skill levels and slack.
B. Activities, documentation, events, manpower and skill levels.
C. Slack, activities, events, and time estimates.
D. Time estimates, slack, sponsorship involvement, and activities.
E. Time estimates, slack time, report writing, life cycle phases, and crashing times
第3题:
第4题:
A.production
B.issue
C.emission
D.release
第5题:
A.Production
B.Conversation
C.Transition
D.innovation
第6题: