The way the guests ___ in the hotel influenced their evaluation of the service.A. treated B. were treatedC. would treat D. would be treated

In a factory, Li, the guide, is interpreting for a gronp of foreign guests. When they havefinished visiting one workshop, he would like the group to follow him to the next workshop. He says,.

A．This way, please
B．Come here
C．Follow me
D．Move on

Text 3 The hotel guestroom telephone is being ignored more and more these days.The average hotel guest checks in with three mobile devices.That has pushed the guestroom phone down the list of preferred communication devices,"We have noticed a signiflcant decline in guestroom phone usage and that guests,by and large,bring and use their own mobile phones:'says Kevin Carl,executive vice president of Radisson Hotel Group.And why not?Hotels traditionally have charged exorbitant（过高的）prices for the privilege of using a landline.Travelers are now hanging up on the traditional phone and using the hotel room phone only for minor logistical purposes,thanks to the advent of new technologies.Kate Ashton,senior vice president of operations for Wyndham Grand,says the most common uses for in-room phones are for calls to the front desk.The most frequently asked questions are"What's the Wi-Fi password?"and"When is checkout time?"That said,hotels say they would never give up on Iandlines for the simple reason that they need them for security."Having a landline accessible means guests can always have a way to call in case of emergency or if they have any issues with their own devices,"Ashton says.That doesn't mean the guestroom telephone is not changing or that hotels aren't finding technologies to supplement the landline."Telephones continue to evolve and become more stylish in the hotel space,"says Andrea Torrance,vice president of operations for AccorHotels North and Central America.Hotel room phones used to be quite simple with one line and basic services.Now companies such as Cetis provide extensive services out of one device such as one-touch voice mail retrieval,Bluetooth paring for music streaming and digital clocks.They also have built-in USB charging ports for smarfphones."Now,the trend seems to be going backward in time to a single line corded telephone,"says Chad Collins,vice president of sales for the Americas at VTech,a company that produces hotel landlines."I believe this is driven by the fact that hotels simply want a telephone with a dial tone,not all of the bells and whistles.Guests'demands are changing,and the telephone is not excluded from those changes."But many hotels are finding other ways to communicate with guests.Roxy,a Seattle start-up,has created speech-enabled devices that will allow hotels to replace landlines with voice-activated calling.The devices also act as a guests'personal concierge.Guests can place requests to the front desk and get recommendations for restaurants and activities.Collins says there is no way a landline will compete with a mobile phone.But he believes both can serve different purposes."The idea that we are trying to compete with mobile devices is a bit misguided,"he says.34.Roxy is cited to illustrate that

A.hotel guest phone may be replaced.
B.phone technology is fast developed.
C.its new type of telephone is welcomed.
D.there are other ways to communicate with guests.

Text 3 The hotel guestroom telephone is being ignored more and more these days.The average hotel guest checks in with three mobile devices.That has pushed the guestroom phone down the list of preferred communication devices,"We have noticed a signiflcant decline in guestroom phone usage and that guests,by and large,bring and use their own mobile phones:'says Kevin Carl,executive vice president of Radisson Hotel Group.And why not?Hotels traditionally have charged exorbitant（过高的）prices for the privilege of using a landline.Travelers are now hanging up on the traditional phone and using the hotel room phone only for minor logistical purposes,thanks to the advent of new technologies.Kate Ashton,senior vice president of operations for Wyndham Grand,says the most common uses for in-room phones are for calls to the front desk.The most frequently asked questions are"What's the Wi-Fi password?"and"When is checkout time?"That said,hotels say they would never give up on Iandlines for the simple reason that they need them for security."Having a landline accessible means guests can always have a way to call in case of emergency or if they have any issues with their own devices,"Ashton says.That doesn't mean the guestroom telephone is not changing or that hotels aren't finding technologies to supplement the landline."Telephones continue to evolve and become more stylish in the hotel space,"says Andrea Torrance,vice president of operations for AccorHotels North and Central America.Hotel room phones used to be quite simple with one line and basic services.Now companies such as Cetis provide extensive services out of one device such as one-touch voice mail retrieval,Bluetooth paring for music streaming and digital clocks.They also have built-in USB charging ports for smarfphones."Now,the trend seems to be going backward in time to a single line corded telephone,"says Chad Collins,vice president of sales for the Americas at VTech,a company that produces hotel landlines."I believe this is driven by the fact that hotels simply want a telephone with a dial tone,not all of the bells and whistles.Guests'demands are changing,and the telephone is not excluded from those changes."But many hotels are finding other ways to communicate with guests.Roxy,a Seattle start-up,has created speech-enabled devices that will allow hotels to replace landlines with voice-activated calling.The devices also act as a guests'personal concierge.Guests can place requests to the front desk and get recommendations for restaurants and activities.Collins says there is no way a landline will compete with a mobile phone.But he believes both can serve different purposes."The idea that we are trying to compete with mobile devices is a bit misguided,"he says.31.Why is hotel guestroom telephone being ignored?

A.Because each hotel guest has three mobile devices.
B.Because hotel guests prefer to use mobile devices.
C.Because hotel guestroom telephone is not safe enough.
D.Because guests have easy access to mobile devices.

Hotel employees are reminded to be__________ and courteous, especially to first-time guests.

A. friend
B. friends
C. friendly
D. friendship

Text 3 The hotel guestroom telephone is being ignored more and more these days.The average hotel guest checks in with three mobile devices.That has pushed the guestroom phone down the list of preferred communication devices,"We have noticed a signiflcant decline in guestroom phone usage and that guests,by and large,bring and use their own mobile phones:'says Kevin Carl,executive vice president of Radisson Hotel Group.And why not?Hotels traditionally have charged exorbitant（过高的）prices for the privilege of using a landline.Travelers are now hanging up on the traditional phone and using the hotel room phone only for minor logistical purposes,thanks to the advent of new technologies.Kate Ashton,senior vice president of operations for Wyndham Grand,says the most common uses for in-room phones are for calls to the front desk.The most frequently asked questions are"What's the Wi-Fi password?"and"When is checkout time?"That said,hotels say they would never give up on Iandlines for the simple reason that they need them for security."Having a landline accessible means guests can always have a way to call in case of emergency or if they have any issues with their own devices,"Ashton says.That doesn't mean the guestroom telephone is not changing or that hotels aren't finding technologies to supplement the landline."Telephones continue to evolve and become more stylish in the hotel space,"says Andrea Torrance,vice president of operations for AccorHotels North and Central America.Hotel room phones used to be quite simple with one line and basic services.Now companies such as Cetis provide extensive services out of one device such as one-touch voice mail retrieval,Bluetooth paring for music streaming and digital clocks.They also have built-in USB charging ports for smarfphones."Now,the trend seems to be going backward in time to a single line corded telephone,"says Chad Collins,vice president of sales for the Americas at VTech,a company that produces hotel landlines."I believe this is driven by the fact that hotels simply want a telephone with a dial tone,not all of the bells and whistles.Guests'demands are changing,and the telephone is not excluded from those changes."But many hotels are finding other ways to communicate with guests.Roxy,a Seattle start-up,has created speech-enabled devices that will allow hotels to replace landlines with voice-activated calling.The devices also act as a guests'personal concierge.Guests can place requests to the front desk and get recommendations for restaurants and activities.Collins says there is no way a landline will compete with a mobile phone.But he believes both can serve different purposes."The idea that we are trying to compete with mobile devices is a bit misguided,"he says.33.What were hotel room phones characterized by in the past?

A.Simple with basic services.
B.Complex with high-quality services.
C.Expensive with more styles.
D.Complex with extensive services.

Text 3 The hotel guestroom telephone is being ignored more and more these days.The average hotel guest checks in with three mobile devices.That has pushed the guestroom phone down the list of preferred communication devices,"We have noticed a signiflcant decline in guestroom phone usage and that guests,by and large,bring and use their own mobile phones:'says Kevin Carl,executive vice president of Radisson Hotel Group.And why not?Hotels traditionally have charged exorbitant（过高的）prices for the privilege of using a landline.Travelers are now hanging up on the traditional phone and using the hotel room phone only for minor logistical purposes,thanks to the advent of new technologies.Kate Ashton,senior vice president of operations for Wyndham Grand,says the most common uses for in-room phones are for calls to the front desk.The most frequently asked questions are"What's the Wi-Fi password?"and"When is checkout time?"That said,hotels say they would never give up on Iandlines for the simple reason that they need them for security."Having a landline accessible means guests can always have a way to call in case of emergency or if they have any issues with their own devices,"Ashton says.That doesn't mean the guestroom telephone is not changing or that hotels aren't finding technologies to supplement the landline."Telephones continue to evolve and become more stylish in the hotel space,"says Andrea Torrance,vice president of operations for AccorHotels North and Central America.Hotel room phones used to be quite simple with one line and basic services.Now companies such as Cetis provide extensive services out of one device such as one-touch voice mail retrieval,Bluetooth paring for music streaming and digital clocks.They also have built-in USB charging ports for smarfphones."Now,the trend seems to be going backward in time to a single line corded telephone,"says Chad Collins,vice president of sales for the Americas at VTech,a company that produces hotel landlines."I believe this is driven by the fact that hotels simply want a telephone with a dial tone,not all of the bells and whistles.Guests'demands are changing,and the telephone is not excluded from those changes."But many hotels are finding other ways to communicate with guests.Roxy,a Seattle start-up,has created speech-enabled devices that will allow hotels to replace landlines with voice-activated calling.The devices also act as a guests'personal concierge.Guests can place requests to the front desk and get recommendations for restaurants and activities.Collins says there is no way a landline will compete with a mobile phone.But he believes both can serve different purposes."The idea that we are trying to compete with mobile devices is a bit misguided,"he says.35.What's Collins's attitude toward landlines and mobile phones?

A.Indifference.
B.Objective.
C.Biased.
D.Misled.

During office remodeling there will be ( )interruptions to ADSL, copier and fax machine service.

A. usual

B. often

C. frequent

D. little