单选题Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved. They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（
题目
Who recommended the memory purchase？
Have more users been added since the memory purchase？
Why were additional CPUs not ordered at the same time as the memory？
Did a performance analysis of peak periods show a memory bottleneck？
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第1题：
A customer is looking for a low-cost pSeries solution. The pSeries technical specialist is recommending several p650 Express Configurations. When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）
- A、Some Express Configurations limit the amount of maximum memory at order time.
- B、The customer must meet minimum system requirements to obtain Express Configuration pricing.
- C、The Express Configurations offer less than the maximum number of processors.
- D、The Express Configurations are only offered through the QuickShip Program.
正确答案:A -
第2题：
Which of the following is MOST likely to occur if the temperature in the server room is cooled too quickly after a power outage？（）
- A、Server forms condensation
- B、Server will not POST
- C、Server’s services will not start
- D、Server response times are slow due to temperature change
正确答案:A -
第3题：
A customer has purchased a triple channel memory kit containing three DDR3 RAM modules. Theserver the RAM is intended for only has a dual channel capable motherboard. Which of the following is the BEST action to perform？（）
- A、Install only two modules as the RAM has to be installed in pairs
- B、Purchase one additional RAM module to make it even. Three modules will function as triplechannel and the additional module will be for parity
- C、Purchase dual channel memory. The triple channel memory may be incompatible with theserver motherboard
- D、Install the RAM.Two modules will perform as dual channel and one as single channel
正确答案:C -
第4题：
A customer requires management capabilities for installed pSeries systems via a Microsoft Windows system. Which of the following should be considered？（）
- A、TSM
- B、PSSP
- C、WebSM
- D、LoadLeveler
正确答案:C -
第5题：
The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed. The specialist discovers that the customer has never updated their VPD. Which of the following HMC applications is used to gather the current VPD information？（）
- A、Service Processor
- B、Service Director
- C、Inventory Scout Services
- D、Service Focal Point
正确答案:C -
第6题：
单选题Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved. They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）AWho recommended the memory purchase？
BHave more users been added since the memory purchase？
CWhy were additional CPUs not ordered at the same time as the memory？
DDid a performance analysis of peak periods show a memory bottleneck？
正确答案： C解析： 暂无解析 -
第7题：
单选题The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed. The specialist discovers that the customer has never updated their VPD. Which of the following HMC applications is used to gather the current VPD information？（）AService Processor
BService Director
CInventory Scout Services
DService Focal Point
正确答案： A解析： 暂无解析 -
第8题：
单选题A customer has a p650 with a write-intensive database application. Recently the order entry team has complained about unusually slow response times. There have been no complaints from any other departments. Which of the following actions would most likely address the problem？（）ADouble the number of processors.
BDouble the number of memory DIMMs.
CDouble the number of network adapters.
DDouble the number of SCSI buses and disks.
正确答案： D解析： 暂无解析 -
第9题：
单选题A customer is looking for a low-cost pSeries solution. The pSeries technical specialist is recommending several p650 Express Configurations. When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）ASome Express Configurations limit the amount of maximum memory at order time.
BThe customer must meet minimum system requirements to obtain Express Configuration pricing.
CThe Express Configurations offer less than the maximum number of processors.
DThe Express Configurations are only offered through the QuickShip Program.
正确答案： C解析： 暂无解析 -
第10题：
单选题Which of the following is MOST likely to occur if the temperature in the server room is cooled too quickly after a power outage？（）AServer forms condensation
BServer will not POST
CServer’s services will not start
DServer response times are slow due to temperature change
正确答案： A解析： 暂无解析 -
第11题：
单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）AThe technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
BThe technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
CThe technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
DThe technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
正确答案： A解析： 暂无解析 -
第12题：
单选题A customer has requested a proposal for a p5-520 with AIX 5.2 and Sysback. There are no plans to run LPARs or Micro-Partitions on the p5-520 in the near future. The customer has asked the pSeries technical specialist to recommend anything else that may be needed. Which of the following should be recommended in this situation？（）AHMC
BDVD-ROM
CTape drive
DNetwork switch
正确答案： A解析： 暂无解析 -
第13题：
The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）
- A、Recommend the customer call EMC.
- B、Recommend the customer call IBM hardware support.
- C、Recommend the customer contact SupportLine.
- D、Recommend the customer re-creates the volume groups.
正确答案:C -
第14题：
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
- A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
- B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
- C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
- D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
正确答案:B -
第15题：
A customer is having problems after an AIX version upgrade from 5.2 to 5.3. Which of the following should the pSeries technical specialist recommend that the customer call？（）
- A、IBM Techline
- B、IBM Supportline
- C、IBM Software Distribution
- D、IBM Hardware Support
正确答案:B -
第16题：
A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
- A、The customer used their IBM Customer Number
- B、The customer has activated their base warranty
- C、The customer purchased Remote Technical Support Servicepac
- D、The customer escalated the issue to the Duty Manager
正确答案:C -
第17题：
You work as a database administrator for Supportcenter.cn. In a production environment， users complain about the slow response time when accessing the database. You have not optimized the memory usage of the Oracle instance and you suspect the problem to be with the memory. To which type of object would you refer to determine the cause of the slow response？（）
- A、The trace file
- B、The fixed views
- C、The data dictionary views
- D、The operating system log fields
- E、The dynamic performance views.
正确答案:E -
第18题：
单选题A customer asks the pSeries technical specialist to recommend which remote access （SSH or Telnet） method to use. What question should the customer be asked to best determine the proper recommendation？（）AIs there a need for a PKI Management System？
BIs there a need for end-to-end encryption？
CDo they currently have a Kerberos domain in place？
DWhich clients are installed on their desktops -- SSH， Telnet or both？
正确答案： D解析： 暂无解析 -
第19题：
单选题A customer is having problems after an AIX version upgrade from 5.2 to 5.3. Which of the following should the pSeries technical specialist recommend that the customer call？（）AIBM Techline
BIBM Supportline
CIBM Software Distribution
DIBM Hardware Support
正确答案： D解析： 暂无解析 -
第20题：
单选题A customer has purchased a triple channel memory kit containing three DDR3 RAM modules. Theserver the RAM is intended for only has a dual channel capable motherboard. Which of the following is the BEST action to perform？（）AInstall only two modules as the RAM has to be installed in pairs
BPurchase one additional RAM module to make it even. Three modules will function as triplechannel and the additional module will be for parity
CPurchase dual channel memory. The triple channel memory may be incompatible with theserver motherboard
DInstall the RAM.Two modules will perform as dual channel and one as single channel
正确答案： A解析： 暂无解析 -
第21题：
单选题A customer requires management capabilities for installed pSeries systems via a Microsoft Windows system. Which of the following should be considered？（）ATSM
BPSSP
CWebSM
DLoadLeveler
正确答案： A解析： 暂无解析 -
第22题：
单选题A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours. Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？ （）ARequest an extension because 48 hours will not be enough time to propose an appropriate solution.
BAsk the customer for a call to learn more about their needs and respond to their request with a complete solution.
CUse the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.
DContact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.
正确答案： B解析： 暂无解析 -
第23题：
单选题The customer has recently installed a pSeries p5-570 with EMC attached disk storage. After installation， the customer complained that the disk access appeared to be too slow. How should the pSeries technical specialist best assist the customer？（）ARecommend the customer call EMC.
BRecommend the customer call IBM hardware support.
CRecommend the customer contact SupportLine.
DRecommend the customer re-creates the volume groups.
正确答案： D解析： 暂无解析 -
第24题：
单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）AThe customer used their IBM Customer Number
BThe customer has activated their base warranty
CThe customer purchased Remote Technical Support Servicepac
DThe customer escalated the issue to the Duty Manager
正确答案： A解析： 暂无解析