Defragment the hard drive
Discuss safe web-browsing habits with the customer
Delete temporary files, cookies and browser history
Install anti-virus software which uses manual updates
第1题:
A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?()
第2题:
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?()
第3题:
Malware is removed and a computer is rebooted. Later, the malware is found on the computeragain. Which of the following would permanently solve this problem?()
第4题:
Computers on the network are frequently infected with viruses, malware, worms and Trojans.Which of the following should Mike, a technician, update automatically to prevent future problems?()
第5题:
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following?()
第6题:
Disk Management
Services and Applications
Removable Storage
Device Manager
第7题:
Administrative Tools
Disk Management
Device Manager
Event Viewer
第8题:
Use an external hard drive.
Defrag the hard drive.
Add more RAM to the computer.
Install a larger hard drive.
第9题:
Use the Safe Mode with Networking option
Use the Safe Mode option
Use the Enable Boot Logging option
Use the Last Known Good Configuration option
第10题:
Compact flash drive
SATA hard drive
Blu-Ray drive
SDLT Tape drive
第11题:
A solution sizing questionnaire
Verify the customer has the proper racks
A Technical Delivery Assessment
Verify the customer has enough cooling in the computer room
第12题:
Antivirus signatures
Antivirus engines
Malware engines
Virus encyclopedias
第13题:
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()
第14题:
Which of the following describes a computer in which the HDD LED is lit, but the mouse does notrespond and the computer is unresponsive?()
第15题:
Which of the following internal storage media types has the GREATEST storage capacity?()
第16题:
A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer?()
第17题:
After removing several obsolete programs from a PC, a user is experiencing slower than usuallyprocessing times. Which of the following would be the BEST way to speed up the processing? ()
第18题:
The technical support specialist has completed a UNIX course at college.
The technical specialist has supported several similar projects and has earned an IBM AIX certification.
The technical support specialist’s company sells $3M of UNIX computer systems every year.
The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.
第19题:
Login using a different account
Install an Internet firewall
Install an email spam filter
Go back to a previous restore point
第20题:
Place the user behind a high end NIPS device.
Migrate the user to a Virtual Machine environment.
Educate the user on browsing habits.
Install multiple antivirus programs on the machine to decrease the chances for infection.
第21题:
The computer has locked up
Windows Update is running
The computer is in Safe Mode
The reset button is stuck
第22题:
Tell the client that they will need to place another service call.
Ask the client if they would like to discuss their computer problems in more detail.
Tell the client that another technician will be sent out.
Inform the client that the problem will be resolved by the onsite technician at another time.
第23题:
chkdsk
format
fixmbr
sfc