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第1题:
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?()
第2题:
Which three pieces of information are available from the Cisco CRS 4.0 Control Center?()
第3题:
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? ()
第4题:
Which three deployment scenarios does Cisco Configuration Assistant support? ()
第5题:
What is the maximum number of concurrently logged-in agents for a Cisco Unified Contact Center Express Standard deployment? ()
第6题:
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()
第7题:
10 seconds
30 seconds
45 seconds
60 seconds
第8题:
6
8
10
12
第9题:
Cisco SR 500 in secure router mode, acting as a front end for Cisco Unified Communications 500
centralized Cisco Unified Communications Manager BE with Cisco Unified Communications 500 in SRST mode
Cisco SR 500 teleworker with Cisco Unified Communications 500 as VPN server
multi-site VPN with Cisco Unified Communications 500 platforms
redundant Cisco Unified Communications 500 with primary-to-backup failover
Cisco Unified Communications 500 to Cisco Unified Communications Manager SIP trunk
第10题:
CRS 4.0 running with Cisco Unified CallManager 4.0
CRS 4.1 running with Cisco Unified CallManager 4.1
CRS 4.0 running with Cisco Unified CallManager 4.1
CRS 3.5 running with Cisco Unified CallManager 3.3
第11题:
A special hybrid license is required.
The Cisco Unity Express license must be changed.
The Cisco Unity Express license does not need to be changed.
The license file names are identical, which allows them to be interchanged as long as the module itself is not being upgraded.
第12题:
Premium only
Enhanced and Premium only
Standard, Enhanced, and Premium
Cisco Unified Contact Center Express does not support embedded internet browser
第13题:
Which of the following is a new product that is included in the Cisco SMB Support Assistant?()
第14题:
Where are CTI route points added or configured for Cisco Unified Contact Center Express? ()
第15题:
What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? ()
第16题:
Which two are valid agent interfaces for Cisco Unified Contact Center Express?()
第17题:
An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?( )
第18题:
Which tool enables easy configuration and monitoring of Cisco ISRs? ()
第19题:
Macintosh workstation with Cisco IP Phone Agent
Linux workstation running CAD with IP Communicator
Linux workstation running CAD with Cisco Unified IP Phone 7960G
Citrix Terminal running CAD with IP Communicator
Citrix Terminal with Cisco IP Phone Agent
Windows workstation running CAD with Media Termination option
第20题:
database integration
prompt and collect
VoiceXML
opening and parsing HTTP and XML documents
PQ
E-mail Queuing
第21题:
Cisco Unified CallManager Device Configuration
Cisco Unified Contact Center Express Directory Management
Cisco Supervisor Desktop
Cisco CRS Administration, JTAPI Trigger Creation
Cisco Unified Contact Center Express Media Subsystem
第22题:
150
200
300
varies based on the number of expansion servers used
varies based on the number of applications configured
第23题:
1
2
3
4
5
第24题:
75
150
200
300