单选题An administrator gets a call that multiple users do not have network access to the company server that they have been using for five years. Users can access the other servers and computers in the building and check their home email accounts. The admini

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第2题：

You are the network administrator of a Layer 3 switched network. Users in one VLAN are complaining thataccess to the server VLAN is very slow from time to time. Traffic in the local VLAN works without any issue，and users in other VLANs do not have any complaint to reach the server VLAN. What is most likely thecause of this issue？（）

• A、routing issue
• B、denial-of-service attack
• C、MAC flooding
• D、spanning-tree recalculation
• E、Layer 2 loop
• F、ARP spoofing attack

第3题：

Multiple users have reported not being able to print to a network printer. Which of the followingcommands will test the network connectivity status of the printer?（）

• A、rsync
• B、netstat
• C、ping
• D、ipconfig

第4题：

A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

• A、Notify users impacted by the problem
• B、Verify full system functionality
• C、Document the actions and outcomes
• D、Identify the scope of the problem

第5题：

Multiple users call from the same location saying that they have no network connectivity. The administrator is unable to ping the main switch at that IDF. Which of the following configuration management documents would the administrator MOST likely consult to troubleshoot the issue?（）

• A、Baseline configuration
• B、Security policy
• C、Performance and transaction logs
• D、Physical network diagram

第6题：

What must an administrator do to create two new volume groups on a system with only one spare disk?（）

• A、Run the 'mkvg -M' command to create multiple volume groups on a single disk
• B、Add a new disk to the system or release a disk from the one of the existing volume groups
• C、Run the 'mkvg' command to create multiple volume groups on a single disk providing the disk does not have a PVID
• D、Run the 'mkvg' command to create multiple volume groups on a single disk providing the volume groups have the same PP size

第7题：

You are the desktop administrator for Company. All users have Windows 2000 Professional computers.Users in the sales department have portable computers. The portable computers are used to createcustomer presentations and perform online ordering.Sales representatives want to be able to use large external monitors to display their presentations atcustomer locations. These users also want to use the displays on the portable computers to show theirspeaker notes and extra data.You verify that the video adapters in the portable computers support multiple monitor and dual-viewcapabilities. However, the sales representatives report that when they attach the external monitors totheir computers, the option to define separate desktop displays does not appear in the Display settings.You need to enable the sales representatives to display multiple desktops. What should you do?（）

• A、Obtain and install an updated driver from the video adapter manufacturer. 
• B、Instruct the sales representatives to disable all hardware video acceleration during their presentations. 
• C、Configure the monitors on the sales representatives’ computers to use the Presentation power scheme. 
• D、Create a monitor profile on the sales representatives’ computers for the external monitors at the customer sites. 

第8题：

You are the administrator of a workgroup supporting Windows 2000 Professional computers. You configure the Group Policy by setting the Account lockout duration to 0. What effect will this have？（）

• A、Users will never be locked out.
• B、Users will be locked out for 69 days.
• C、Users will be locked out after one failed logon attempt.
• D、Users will be locked out indefinitely until the Administrator unlocks the user account.

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第13题：

Your network contains multiple computers that run Windows XP Professional. Multiple users share the computers. You need to ensure that users can switch their keyboard layouts between multiple languages. What should you do?（） 

• A、Install the Multilingual User Interface (MUI) pack.
• B、From Internet Explorer, modify the Language Preferences.
• C、From the Keyboard settings, update the driver for the keyboard. 
• D、From Regional and Language Options, modify the Text services and input languages settings.

第14题：

Several remote sales employees， who have come into the office this week， report that they are unable to get on the Internet， but no other users have reported similar issues.  The help desk hasescalated the issue and the case notes state that the users have IP addresses that begin with 169. Which of the following should the system administrator check FIRST？（）

• A、DHCP server
• B、Network switches
• C、DNS server
• D、Core router

第15题：

Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）

• A、Talk to co-workers while interacting with customers to help diagnose the issues
• B、Be culturally sensitive
• C、Provide each user with a complete, detailed report of the current outage status
• D、Listen and do not interrupt a customer and then provide a brief status update

第16题：

An administrator gets a call that multiple users do not have network access to the company server that they have been using for five years. Users can access the other servers and computers in the building and check their home email accounts. The administrator tests the server’s Ethernet cable，verifies it works， and plugs it back into the NIC only to receive no status lights.  Which of the following BEST indicates the problem？（）

• A、The DNS server is down.
• B、The NIC driver on the server is malfunctioning.
• C、The DHCP server is down.
• D、The server’s NIC is malfunctioning.

第17题：

Users have reported that they cannot access certain Internet sites. An administrator wants to test that the sites are properly resolving to an IP address.  Which of the following tools would allow the administrator to test name resolution？（）

• A、 net view
• B、 ipconfig
• C、 dig
• D、 ifconfig

第18题：

What must an administrator do to create two new volume groups on a system with only one spare disk？（）

• A、Run the ‘mkvg -M’ command to create multiple volume groups on a single disk
• B、Add a new disk to the system or release a disk from the one of the existing volume groups
• C、Run the ‘mkvg’ command to create multiple volume groups on a single disk providing the disk does not have a PVID
• D、Run the ‘mkvg’ command to create multiple volume groups on a single disk providing the volume groups have the same PP size

第19题：

Maria has been set up as an assistant to the administrator. Users of your network are complaining that Maria has been opening their files and editing them. She needs to perform backups and installations of programs, and setting up of printers.   How do you fix the problem with the minimum amount of effort, yet allowing her to accomplish the assigned tasks? （）

• A、Remove her Administrator privilege and give her Power Users and Backup Operators.
• B、Leave her as Administrator and make deny on Users’ files.
• C、Remove her administrator privileges and assign her Server Operators.
• D、Remove her administrator privileges and assign her Power Users and Replicator. 
• E、Tell her that she isn’t allowed to tamper with other users files.

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