单选题An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）AGathe

题目
单选题
An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）
A

 Gather information from users.

B

 Reboot the server.

C

 Apply the latest service packs to the operating system.

D

 Perform a root cause analysis.

相似考题

1.While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）A. Third-party manufacturerB. Video chipset manufacturerC. Server manufacturerD. Operating system manufacturerE. Shareware file sharing site

2.An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）A、Test the theory to determine if the solution will correct the issue， list all other possible causes.B、Verify full system functionality.C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D、Establish a theory of probable cause based on previous tests and determine next steps toresolve

3.An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）A、WINS serverB、DNS serverC、Lmhosts fileD、DHCP cache

4.An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A、Gather information from users.B、Reboot the server.C、Apply the latest service packs to the operating system.D、Perform a root cause analysis

参考答案和解析
正确答案： A
解析： 暂无解析
更多“单选题An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）A  Gat”相关问题

  • 第1题：

    While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）

    • A、Third-party manufacturer
    • B、Video chipset manufacturer
    • C、Server manufacturer
    • D、Operating system manufacturer
    • E、Shareware file sharing site

    正确答案:B,C

  • 第2题：

    An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）

    • A、The supporting documentation
    • B、The vendor website
    • C、The Internet
    • D、The server event logs

    正确答案:D

  • 第3题：

    A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

    • A、Notify users impacted by the problem
    • B、Verify full system functionality
    • C、Document the actions and outcomes
    • D、Identify the scope of the problem

    正确答案:B

  • 第4题：

    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）

    • A、 Gather information from users.
    • B、 Reboot the server.
    • C、 Apply the latest service packs to the operating system.
    • D、 Perform a root cause analysis.

    正确答案:A

  • 第5题：

    Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）

    • A、Make one change at a time and test/confirm the change has resolved the problem.
    • B、Verify full system functionality.
    • C、Replicate the problem.
    • D、Determine if a common element is causing multiple problems.
    • E、Identify any changes to the server.

    正确答案:C,E

  • 第6题：

    单选题
    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）
    A

     Identify changes to the system.

    B

     Replicate the problem in the system.

    C

     Verify full system functionality. 

    D

     Implement the solution.


    正确答案： A
    解析： 暂无解析

  • 第7题：

    单选题
    A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）
    A

    Notify users impacted by the problem

    B

    Verify full system functionality

    C

    Document the actions and outcomes

    D

    Identify the scope of the problem


    正确答案： D
    解析： 暂无解析

  • 第8题：

    单选题
    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）
    A

    Reseat all main components

    B

    Try to replicate the problem

    C

    Flash the BIOS

    D

    Reinstall the operating system


    正确答案： C
    解析： 暂无解析

  • 第9题：

    单选题
    An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）
    A

     Create an action plan.

    B

     Escalate the issue.

    C

     Reboot the mail server.

    D

     Document the solution.


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    An administrator is troubleshooting issues on an application server.After a root cause analysis，the administrator has determined that there were some unauthorized logins to the server.Which of the following locations would BEST help to determine details about the unauthorized logins？（）
    A

    Active Directory

    B

    DHCP logs

    C

    Security logs

    D

    System logs


    正确答案： B
    解析： 暂无解析

  • 第11题：

    多选题
    While troubleshooting a video problem on an application server， the system administrator has determined that the video firmware should be updated.  Which of the following sources should be used tolocate an appropriate update for this hardware？ （）
    A

    Third-party manufacturer

    B

    Video chipset manufacturer

    C

    Server manufacturer

    D

    Operating system manufacturer

    E

    Shareware file sharing site


    正确答案： B,C
    解析： 暂无解析

  • 第12题：

    单选题
    An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）
    A

    The supporting documentation

    B

    The vendor website

    C

    The Internet

    D

    The server event logs


    正确答案： A
    解析： 暂无解析

  • 第13题：

    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

    • A、 Identify changes to the system.
    • B、 Replicate the problem in the system.
    • C、 Verify full system functionality. 
    • D、 Implement the solution.

    正确答案:C

  • 第14题：

    An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem.  Which of thefollowing is the NEXT step that the administrator should take？ （）

    • A、 Create an action plan.
    • B、 Escalate the issue.
    • C、 Reboot the mail server.
    • D、 Document the solution.

    正确答案:B

  • 第15题：

    An administrator has encountered a problem with a particular piece of software installed on the serverand begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem？（）

    • A、 The supporting documentation
    • B、 The vendors website
    • C、 The Internet
    • D、 The servers event logs

    正确答案:D

  • 第16题：

    An administrator is troubleshooting issues on an application server.After a root cause analysis，the administrator has determined that there were some unauthorized logins to the server.Which of the following locations would BEST help to determine details about the unauthorized logins？（）

    • A、Active Directory
    • B、DHCP logs
    • C、Security logs
    • D、System logs

    正确答案:C

  • 第17题：

    Which of the following are the FIRST actions to take when an administrator is troubleshooting a server？（）

    • A、 Make one change at a time and test/confirm the change has resolved the problem.
    • B、 Verify full system functionality.
    • C、 Replicate the problem.
    • D、 Determine if a common element is causing multiple problems.
    • E、 Identify any changes to the server.

    正确答案:C,E

  • 第18题：

    单选题
    A user is unable to connect to the company's intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns. Which of the following should the administrator do NEXT?（）
    A

    Examine the Imhost file.

    B

    Flush the cache on the DNS server.

    C

    Flush the cache on the WINS server.

    D

    Examine the hosts file


    正确答案： D
    解析： 暂无解析

  • 第19题：

    单选题
    An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）
    A

    WINS server

    B

    DNS server

    C

    Lmhosts file

    D

    DHCP cache


    正确答案： C
    解析： 暂无解析

  • 第20题：

    单选题
    An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots.  Which of the following should be the administrator’s NEXT troubleshooting step？（）
    A

    Test the theory to determine if the solution will correct the issue， list all other possible causes.

    B

    Verify full system functionality.

    C

    Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.

    D

    Establish a theory of probable cause based on previous tests and determine next steps toresolve


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem.  Which of the following should the administrator do prior to escalating the issue？（）
    A

     Gather information from users.

    B

     Reboot the server.

    C

     Apply the latest service packs to the operating system.

    D

     Perform a root cause analysis.


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    An administrator has encountered a problem with a particular piece of software installed on the serverand begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem？（）
    A

     The supporting documentation

    B

     The vendors website

    C

     The Internet

    D

     The servers event logs


    正确答案： D
    解析： 暂无解析

  • 第23题：

    单选题
    An administrator has ordered a new server and setup a dedicated RAID 1 array for the application database. While troubleshooting with performance monitoring tools， the administrator is receiving lowerread/write speeds than expected.  Which of the following would be the MOST likely cause for the lower performance？（）
    A

     The BIOS needs to be upgraded.

    B

     The administrator did not add the right amount of memory.

    C

     There is a cooling issue with the server.

    D

     The administrator did not order high enough RPM drives.


    正确答案： C
    解析： 暂无解析

  • 第24题：

    单选题
    An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）
    A

    Gather information from users.

    B

    Reboot the server.

    C

    Apply the latest service packs to the operating system.

    D

    Perform a root cause analysis


    正确答案： B
    解析： 暂无解析

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