Install the purchased product
Register for the payment system
Report a malfunction in his heater
Pay for the equipment installation
第1题:
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第2题:
Under D/P, all the documents, and usually title to the goods, are released to the buyer upon ______.
A.his acceptance of the draft for payment at a specified later date
B.his payment of the amount specified under reserve
C.his partial payment of the bill amount
D.his payment of the amount specified
第3题:
You have a server named Server1 that runs Windows Server 2003 Service Pack 2 (SP2). Server1 runs acustom application.Users report that the performance of Server1 has dropped significantly during the last month. You monitor the server and obtain the data shown in the exhibit. (Click the Exhibit button.)You need to increase the performance of Server1.What should you do?()

A. Increase the server memory.
B. Install an additional processor.
C. Install a high performance disk.
D. Install an additional network adapter.
第4题:
第5题:

第6题:
Questions from 31 to 35 are based on the following passage: The exporter, as drawer of a draft (bill of exchange), hands the draft to his bank, the remitting bank, who in turn forwards it to the buyer through a collecting bank in the buyer’s country. A draft (also called a bill) is a written order to a bank or a customer to pay someone on demand or at a fixed time in the future a certain sum of money. If shipping documents accompany the draft, the collection is called “documentary collection.” Documentary collection falls into two major categories: one is documents against payment(D/P); the other, documents against acceptance (D/A). Documents against payment, as the term suggests, is that the collecting bank will only give the shipping documents representing the title to the goods on the condition that the buyer makes payment. Where the paying arrangement is D/A, the collecting bank will only give the buyer the shipping documents after buyer’s acceptance of the bill drawn on him, i.e. the buyer signs his name on the bill promising to pay the sum when it matures. In return he gets what he needs – the shipping documents. Under D/A, the seller gives up the title to the goods – shipping documents before he gets payment of the goods. Therefore, an exporter must think twice before he accepts such paying arrangement. Under D/P , the importer can obtain the goods only by().
第7题:
Questions from 31 to 35 are based on the following passage: The exporter, as drawer of a draft (bill of exchange), hands the draft to his bank, the remitting bank, who in turn forwards it to the buyer through a collecting bank in the buyer’s country. A draft (also called a bill) is a written order to a bank or a customer to pay someone on demand or at a fixed time in the future a certain sum of money. If shipping documents accompany the draft, the collection is called “documentary collection.” Documentary collection falls into two major categories: one is documents against payment(D/P); the other, documents against acceptance (D/A). Documents against payment, as the term suggests, is that the collecting bank will only give the shipping documents representing the title to the goods on the condition that the buyer makes payment. Where the paying arrangement is D/A, the collecting bank will only give the buyer the shipping documents after buyer’s acceptance of the bill drawn on him, i.e. the buyer signs his name on the bill promising to pay the sum when it matures. In return he gets what he needs – the shipping documents. Under D/A, the seller gives up the title to the goods – shipping documents before he gets payment of the goods. Therefore, an exporter must think twice before he accepts such paying arrangement. A draft can be described as followings except().
第8题:
Call Mr. Patel back
Hire a new truck
Approve the shipment
Contact the delivery firm
第9题:
His statement was not sent in adequate time.
The product broke down suddenly.
The company did not inform him of an extra fee.
There was late delivery on a piece of equipment.
第10题:
Replace his new water heater
Remove a late charge from his bill
Register him for equalized payments
Give him a discount on next month’s bill
第11题:
to repair
repaired
repairing
repairs
第12题:
showing the bill of lading
signing on the bill of exchange
paying in cash
paying or accepting the bill of exchange
第13题:
The purpose of a collection letter is to ( ).
A. persuade a customer to buy a product
B. give a discount to a potential customer
C. ask a customer to pay a past-due bill
第14题:
A.pregnant
B.badly sick
C.dead
D.married
第15题:
第16题:
第17题:
Questions from 31 to 35 are based on the following passage: The exporter, as drawer of a draft (bill of exchange), hands the draft to his bank, the remitting bank, who in turn forwards it to the buyer through a collecting bank in the buyer’s country. A draft (also called a bill) is a written order to a bank or a customer to pay someone on demand or at a fixed time in the future a certain sum of money. If shipping documents accompany the draft, the collection is called “documentary collection.” Documentary collection falls into two major categories: one is documents against payment(D/P); the other, documents against acceptance (D/A). Documents against payment, as the term suggests, is that the collecting bank will only give the shipping documents representing the title to the goods on the condition that the buyer makes payment. Where the paying arrangement is D/A, the collecting bank will only give the buyer the shipping documents after buyer’s acceptance of the bill drawn on him, i.e. the buyer signs his name on the bill promising to pay the sum when it matures. In return he gets what he needs – the shipping documents. Under D/A, the seller gives up the title to the goods – shipping documents before he gets payment of the goods. Therefore, an exporter must think twice before he accepts such paying arrangement. The meaning of D/A is().
第18题:
Questions from 31 to 35 are based on the following passage: The exporter, as drawer of a draft (bill of exchange), hands the draft to his bank, the remitting bank, who in turn forwards it to the buyer through a collecting bank in the buyer’s country. A draft (also called a bill) is a written order to a bank or a customer to pay someone on demand or at a fixed time in the future a certain sum of money. If shipping documents accompany the draft, the collection is called “documentary collection.” Documentary collection falls into two major categories: one is documents against payment(D/P); the other, documents against acceptance (D/A). Documents against payment, as the term suggests, is that the collecting bank will only give the shipping documents representing the title to the goods on the condition that the buyer makes payment. Where the paying arrangement is D/A, the collecting bank will only give the buyer the shipping documents after buyer’s acceptance of the bill drawn on him, i.e. the buyer signs his name on the bill promising to pay the sum when it matures. In return he gets what he needs – the shipping documents. Under D/A, the seller gives up the title to the goods – shipping documents before he gets payment of the goods. Therefore, an exporter must think twice before he accepts such paying arrangement. Under D/A , the importer can gets what he needs – the shipping documents only by().
第19题:
a bill of exchange
a kind of shipping documents
a bill
a written paying order
第20题:
He banned McDonald from using meat from unhealthy cattle.
He stopped the selling of meat from unhealthy cattle.
He lost the trust from the public.
He issued a recall of the meat from unhealthy cattle sold last month.
第21题:
第22题:
Seller’s country
Buyer’s country
Either A or B
None of the above
第23题:
showing the bill of lading
paying in cash
making acceptance of the bill of exchange
paying the bill of exchange