单选题The main role of following up is to ______A ask how the customer likes the productB ensure customer satisfactionC continue to persuade customers to buy the productsD make further efforts to identify potential buyers

题目

单选题

The main role of following up is to ______

ask how the customer likes the product

ensure customer satisfaction

continue to persuade customers to buy the products

make further efforts to identify potential buyers

相似考题

1.The purpose of a collection letter is to ( ).A. persuade a customer to buy a productB. give a discount to a potential customerC. ask a customer to pay a past-due bill

2.资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line. Think fast or drop the ball When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours. Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms. Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！Why is a strong mobile customer service strategy critical?A.It forbids customers to go. B.It helps you gain new customers. C.Because of customers are using their smartphone to seek customer service. D.It prevent losing customers entirety.

3.资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line. Think fast or drop the ball When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours. Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms. Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out B.Make online customer service easy and quick for customers. C.Avoid losing customers， it can help you gain new ones and impact the bottom line. D.ensure your customer service contact info are readily available on all mobile website pages.

4.Project success depends primarily on（）。A.The quality of the schedule and cost control analysis B.Customer satisfaction C.Customer compromise in defining its needs D.Exceeding customer requirements through gold-plating

更多“单选题The main role of following up is to ______A ask how the customer likes the productB ensure customer satisfactionC continue to persuade customers to buy the productsD make further efforts to identify potential buyers”相关问题

第1题：

You are helping the customer customer configure anthentication，a new asyncOS upgradebecomes available，what should you do？（）
- A、avoid mentioning the upgrade to the customer
- B、schedule a convenient time to upgrade again， backing up the configuration before and after theupgrade
- C、contact customer support and ask them to run the upgrade for you
- D、immediately show the customer how to run the CLI command upgrade
正确答案:B
第2题：

A storage specialist is assessing a customer’s tape backup environment. Which of the following questions would be the most appropriate question to identify the customer’s environment？（）
- A、Has there been any recent loss of data？
- B、How many tape drives are in the Library？
- C、What tape technology is currently being used？
- D、What software is being used for restoring the data？
正确答案:C
第3题：

While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）
- A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.
- B、Put the customer on hold just for a few minutes and join the conversation.
- C、Forward the customer to another technician and join the conversation.
- D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
正确答案:D
第4题：

A prospective customer has a SCSI installed. The new project requires a large high performance storage and tape network . The customer does not appear to understand the terminology and options of the fiber channel components of the solution. Further discussion confirms that the customers only has cursory knowledge of fiber channel and is not currently prepared to for the installation. What steps should be taken to make sure customer is satisfied with the solution？（）
- A、Suggest a cloud network
- B、Direct the customer to redbooks and white papers on FC technologies
- C、Work with business partner to include Lab Service engagement to setup FC environment and perform knowledge transfer
- D、Switch project to iSCSI
正确答案:C
第5题：

What is the main reason for doing a Solutions Assurance Review with the customer？（）
- A、To revalidate the total solution
- B、To overcome objections to the solution
- C、To review the pricing with the customer
- D、To ensure the customer has the correct applications
正确答案:A
第6题：

A Sales Specialist receives an email from a customer， requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed？（）
- A、Send the customer information on VMware
- B、Send the customer information on IBM BladeCenter
- C、Call the customer to ask why they are consolidating
- D、Send the customer information on IBM System P
正确答案:C
第7题：

多选题
Which two of these are ways that cisco capital helps partners?（）
A
counts as double toward quarterly sales goals
B
increases the customer capital budget
C
increases marginsanD cash flow
D
require customers to lease or buy new equipment when the lease expires
E
expands customer relationships

正确答案： E,A
解析：暂无解析
第8题：

单选题
A customer plans to order several new pSeries systems and is concerned that the additional heat load may overwhelm the current air-handling system. How might the pSeries technical specialist aid the customer in addressing their concern？（）
A
Direct the customer to the Installation Guide for each system to identify the power requirements.
B
Direct the customer to engage their site personnel to ensure the proper power connectors are provided to support the systems.
C
Direct the customer to the Site and Hardware Planning Information and review the system requirements for each new pSeries system.
D
Direct the customer to the Site and Hardware Planning Information to confirm that enough space is available in the rack to allow for proper airflow.

正确答案： A
解析：暂无解析
第9题：

单选题
While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）
A
Ask the customer permission to put them on hold and listen politely to the co-workers stories.
B
Put the customer on hold just for a few minutes and join the conversation.
C
Forward the customer to another technician and join the conversation.
D
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

正确答案： C
解析：暂无解析
第10题：

单选题
A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours. Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？（）
A
Request an extension because 48 hours will not be enough time to propose an appropriate solution.
B
Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.
C
Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.
D
Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.

正确答案： B
解析：暂无解析
第11题：

单选题
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
A
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
B
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
C
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
D
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

正确答案： A
解析：暂无解析
第12题：

单选题
A customer has a failing HBA adapter and needs to identify the location of the adapter. Which of the following AIX commands should the specialist recommend the customer review？（）
A
rmdev
B
chdev
C
drslot
D
cfgmgr

正确答案： C
解析：暂无解析
第13题：

A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
- A、Ask another technician who has worked with this computer previously to learn about any other prior issues.
- B、Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
- C、Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
- D、Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
正确答案:B
第14题：

A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours. Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？（）
- A、Request an extension because 48 hours will not be enough time to propose an appropriate solution.
- B、Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.
- C、Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.
- D、Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.
正确答案:B
第15题：

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
- A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
- B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
- C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
- D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
正确答案:B
第16题：

A customer has a failing HBA adapter and needs to identify the location of the adapter. Which of the following AIX commands should the specialist recommend the customer review？（）
- A、rmdev
- B、chdev
- C、drslot
- D、cfgmgr
正确答案:C
第17题：

A customer plans to order several new pSeries systems and is concerned that the additional heat load may overwhelm the current air-handling system. How might the pSeries technical specialist aid the customer in addressing their concern？（）
- A、Direct the customer to the Installation Guide for each system to identify the power requirements.
- B、Direct the customer to engage their site personnel to ensure the proper power connectors are provided to support the systems.
- C、Direct the customer to the Site and Hardware Planning Information and review the system requirements for each new pSeries system.
- D、Direct the customer to the Site and Hardware Planning Information to confirm that enough space is available in the rack to allow for proper airflow.
正确答案:C
第18题：

单选题
A prospective customer has a SCSI installed. The new project requires a large high performance storage and tape network . The customer does not appear to understand the terminology and options of the fiber channel components of the solution. Further discussion confirms that the customers only has cursory knowledge of fiber channel and is not currently prepared to for the installation. What steps should be taken to make sure customer is satisfied with the solution？（）
A
Suggest a cloud network
B
Direct the customer to redbooks and white papers on FC technologies
C
Work with business partner to include Lab Service engagement to setup FC environment and perform knowledge transfer
D
Switch project to iSCSI

正确答案： D
解析：暂无解析
第19题：

单选题
What is the main reason for doing a Solutions Assurance Review with the customer？（）
A
To revalidate the total solution
B
To overcome objections to the solution
C
To review the pricing with the customer
D
To ensure the customer has the correct applications

正确答案： C
解析：暂无解析
第20题：

单选题
A Sales Specialist receives an email from a customer， requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed？（）
A
Send the customer information on VMware
B
Send the customer information on IBM BladeCenter
C
Call the customer to ask why they are consolidating
D
Send the customer information on IBM System P

正确答案： B
解析：暂无解析
第21题：

单选题
The high-tech corporate service provider produced a costing scheme in order to
A
find out the most loyal customer.
B
reduce the investment in generating customer loyalty.
C
launch a campaign to find out the potential customers.
D
observe the relationship between customer loyalty and profit.

正确答案： A
解析：
关于该公司制作成本图的目的，第二段最后一句提到“Executives were curious to see just what payoff they were getting from their $2 million annual investment in customer loyalty．”，与选项D（找出顾客忠诚度和利润之间的关系）含义相同。
第22题：

单选题
You are helping the customer customer configure anthentication，a new asyncOS upgradebecomes available，what should you do？（）
A
avoid mentioning the upgrade to the customer
B
schedule a convenient time to upgrade again， backing up the configuration before and after theupgrade
C
contact customer support and ask them to run the upgrade for you
D
immediately show the customer how to run the CLI command upgrade

正确答案： C
解析：暂无解析
第23题：

单选题
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）
A
Frequently paraphrase what the caller is saying.
B
Repeat what is being said multiple times so that the customer can understand exactly what to do.
C
Speak very slowly when replying to the customer.
D
Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.

正确答案： B
解析：暂无解析

单选题The main role of following up is to ______A ask how the customer likes the productB ensure customer satisfactionC continue to persuade customers to buy the productsD make further efforts to identify potential buyers

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更多“单选题The main role of following up is to ______A ask how the customer likes the productB ensure customer satisfactionC continue to persuade customers to buy the productsD make further efforts to identify potential buyers”相关问题

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