单选题The reviewer finds the information about customer service very useful becauseA his company doesn’t have enough staff to provide good customer service.B the sales in his company is decreasing gradually.C the customers’ complaints are on the rise.

Practice 9　　● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.　　● Write a memo to the Human Resources Manager:　　● requesting a temporary PA for the trip　　● explaining why your PA cannot go with you　　● giving the dates of the trip.　　● Write about 30-40 words on your Answer Sheet.　　MEMO　　TO:______　　From:______　　Date: 11 March 2002　　Subject: Temporary PA

To LetLovely one—bedroom fiat in a popular suburb of city.Supermarket, library and subway all in walking distance.Instant occupation.Which sentence describes the flat?

The researchers at 5P need to be people who

Compared with other promotional methods, personal selling is more ______

Mortgage and other financing income decreased $8.8 million to $18.8 for the year ended December 31, 2006.The income in 2006 was reduced

Smart cards are like ______ cards.

Passage 5Eliminating Sweatshops at Nike; Just Do It!　　Over the past decade, Nike has been one of the most profitable companies in the United States. However, at a time when the company’s spokesperson, Michael Jordan, was bringing in over $10 million, the young, mostly women workers in its Indonesian plants were taking home only $ 2.23 a day. (31)______, working conditions in Nike’s Serang plant, 50 miles west of Jakarta, were far from ideal. Hundreds of workers, some children, were crowded into vast sheds where they glued, stitched, pressed, and boxed 70 million pairs of (32)______a year. Collusion between local management and government made organizing workers into unions both difficult and dangerous, and the high level of unemployment left workers powerless. Taken together, these labor practices helped keep cost so low and quality so high that a pair of running shoes that (33)______ for $ 75 retail in the United States cost just $18.25 to manufacture.　　With this type of cost and price structure, it is easy to see how Nike became so profitable. However, the ability to sustain these practices became an issue in 1996 when the U.S. media exposed these sweatshop conditions. As consumers became increasingly aware of (34)______ their sneakers were actually being made, some felt guilty, and human rights groups went so far (35)______ to organize boycotts of Nike products. Given the damage to Nike’s image and future profitability, something had to be done.　　At first, Nike CEO Phillip Knight defended his operations, noting that Nike pays its workers no (36)______ than its rivals do and that these workers make more than minimum wage in the host countries. Critics countered that the level of pay was (37)______ the subsistence level and much lower than what is paid by other U.S. companies such as Coco-Cola, Gillette, and Good-year.　　To end this image problem (38)______ and for all, on May 12,1998, Knight pledged to (a) raise the minimum worker age requirement, (b) adopt U. S.-style safety and health standards, and (c) allow human rights groups to help monitor working conditions in all foreign plants. He again showed his commitment to reform six months later (39)______ raising wages 22 percent to offset the currency devaluation that rocked Indonesia in the fall of 1998. Knight used both occasions to challenge his competitors to do the same, realizing that their failure to do so would put Nike at a competitive disadvantage. Although it is currently unclear how these (40)______ will respond, it is obvious that Nike is at least trying to establish its image as a trend setter in both footwear and working conditions in international locations.

Rents in Britain are quite low.

Practice 1　　● You work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. Therefore you decide to advertise for two experienced translators as soon as possible.　　● Write a short note to Mr. Max Remington, the Public Relation’s Manager.　　● Ask for an advertisement for two translators.　　● Explain the reason.　　● Mention your urgency.　　● Write 40—50 words on a separate sheet.

Senior managers have the best views on how to save money.

The Title of the passage can be given as

Investors can reduce risk and still make good profits by ______

Practice 4　　● A foreign business associate is visiting your company for three days. You have been asked to organize the visit and plan appropriate entertainment.　　● Write a letter to the visitor outlining a timetable for the visit and describing the activities you have planned.　　● Write 200-250 words on your Answer Sheet.

Which of the following is an example of pure auction market?

To lead a change in an organization, a leader should

Q4: Do you think staff should be involved in deciding whether to relocate a company? (Why?/Why not?)

Practice 4　　The interview—about 3 minutes　　In this part, the examiner asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions.

Many executives regard benefits as a cost because

Practice 7　　A: What is important when...?　　Maintaining customer interest in a company’s products　　●Quality goods　　● Excellent after-sales service　　●Feedback　　B: What is important when...?　　Considering transport management　　●Timing　　●Cost

Different from a work group, ______

Practice 2　　● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit.　　● Write a letter to Mr. Sholes:　　● Apologising for the mistake made by your side;　　● Telling him how this happened;　　● Offering compensations to the client.　　● Write about 60—80 words.

Practice 4　　‘Mini presentation’—about 6 mimes　　In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.　　A  WHAT IS IMPORTANT WHEN…?　　Analysing project feasibility　　● Market research　　● Implementation of the project　　●…　　B  WHAT IS IMPORTANT WHEN…?　　Dealing with cost control　　● Monitor asset usage　　● Improve productivity　　●…　　C  WHAT IS IMPORTANT WHEN…?　　Promoting a new product　　● Distribution channel　　● Perfect timing of launching　　●...

CleanGreens! can remove the residues in fresh salad mixes.

Practice 8　　● You work for a company, which produces laser printers. You are visiting another company, Softcell, to buy some computer software for your department. They have expressed an interest in your company’s printer and you would like to take twenty brochures and three sample printers with you.　　● Write a short note to Mr. Jim Asana, the sales manager.　　● Ask for his permission to take these items;　　● Explain why you want them;　　● Mention the time and date when you want to collect them.　　● Write 30—40 words on your answer sheet.