问答题Discuss, and decide together: ● What kinds of reasons might there be for staff leaving their jobs? ● What steps could be taken to reduce staff turnover?
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问答题
Discuss, and decide together: ● What kinds of reasons might there be for staff leaving their jobs? ● What steps could be taken to reduce staff turnover?
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第1题：
问答题Topic 2：My View on College Students’ Use of Mobile Phones Questions for reference: 1) What is the phenomenon of college students’ using mobile phones? 2) What might be the advantages and disadvantages of their using mobile phones? 3) What could be done to this problem?正确答案： 【参考答案】
My name is... My registration number is... My topic is: My View on College Students’ Use of Mobile Phones.
China is becoming a country with the biggest population of mobile phone subscribers and an increasing number of college students are joining the existing users. Statistics show that eight out of ten college students have got one. However, is it necessary for a college student to own a mobile phone?
In my opinion, there is nothing wrong for a college student to have a cell phone, with is, students will be better connected with friends and parents. What’s more, mobile phones play an important role in graduates’ job-hunting. Therefore, instead of banning the use of mobile phones, schools should take measures to guide an appropriate use of them on campus, For example, students are required to switch off their phones in classrooms and under no circumstances should they use a mobile phone during exams. In some public places, like libraries, a poster can be placed at the entrance to alert library users to switch their phones to vibration mode before they enter the library.
I believe mobile phones can bring benefits to our students as long as we can make good use of them. 解析： 暂无解析 -
第2题：
问答题Discuss and decide together: ● What qualities are you looking for in such a person? ● What skills should such a person possess?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: I am going to interview several candidates for the position of receptionist.
B: I’ve heard that. Do you have any ideas?
A: Sure. First of all, I’ll look at the candidate’s qualifications to see if the prospective receptionist has attended a secretarial training program or some other training courses. I also would like to know whether he/she had a proper educational background. Generally speaking, the higher his or her educational background, the better. What do you think?
B: I agree. It is also important to consider whether he/she has experience as a receptionist. Is that right?
A: Yeah, it is really of great significance. If the receptionist has related experience, he/she will help our company in a big way. As a matter of fact, a good receptionist does more than just representing the company’s image and he or she will also leaves a very important first impression of the company on the customers who come to our company. That is why the company is concerned with this.
B: Well, I understand that your company is an international company, so I think it is necessary that the receptionist is able to speak English. Is that right?
A: Absolutely. It is not enough that candidate can speak English since he/she will also take a lot of calls from our general headquarters in America and therefore is required to take notes. It certainly is not easy, but the qualified receptionist will be offered high wages. Another thing we need to consider is the candidate’s character. We should know if the candidate enjoys talking with or listening to people and how well he/she can get on with others. Do you agree?
B: That’s just what I am thinking. The candidate’s manner is essential as well. It is beyond everything that the receptionist has a pleasant manner and a desire to improve. .
A: Exactly. Nice talking to you about this. You have been very helpful.解析： 暂无解析 -
第3题：
单选题What has Mr. Fritz promised to do to encourage the staff?AMeet with the staff personally for motivation
BProhibit any further layoffs in the meantime
CReward staff based on their performance evaluations
DGive special prizes to sales and shipping staff
正确答案： B解析：
根据传单最后一段倒数第2句there will be no further staff reductions可知答案为B。 -
第4题：
问答题Practice 5 ● Photos used on staff passes will be taken from 9 a.m. to 11 a.m. next Thursday. ● write a memo to all staff telling: ● The time slot when the photographer will be working; ● What they should look like and wear. ● Write about 30—40 words.正确答案： 【参考范文】
Memo
From: Reception Department
To: All Staff
A photographer is coming to take photos for each of you next Thursday morning and will stay for two hours from nine o’clock. The photos are to be used on your passes, so please wear company uniforms and have a haircut.解析： 暂无解析 -
第5题：
单选题Notice: Week commencing 7 JanuaryMarketing workshop 8 January postponed until further notice;All staff meeting on 9 January;Repairs to staff Canteen throughout January.What is happening this week?AA seminar.
BA meeting.
CA staff dinner.
正确答案： A解析：
题意：1月8日的营销讲习班延迟，何日举办再行通知；1月9日召开全体员工大会；整个l月份职工食堂都要进行修缮。由此可知这周只有召开staff meeting（员工大会）。故选B。workshop讲习班；研究会。seminar研讨会。 -
第6题：
问答题Discuss and decide together: ● What travel and accommodation arrangements you will need to make before the trip? ● Which kinds of business customs in the foreign country would be useful to know about, and how?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Since it is the first time for our company to attend a trade fair in Paris, I think we have to do a lot of preparations beforehand. What’s your view?
B: I agree. I suppose we need to bring a lot of introductions, samples and brochures of our products with us. At the same time, it is advisable that we prepare free gifts printed with the name of our company so as to promote our products in the fair and pursue sales in the future. To make our exhibition special and attractive, I think it is important that we invite some experts to help us with the designing of the exhibition stand. We must make every endeavour to make our exhibition a success. What do you think?
A: That is right. I think we should also arrange an appropriate schedule. For instance, we should get there several days earlier to have enough time to settle down and prepare for the trade fair. As is known, travel fatigue, climatic changes, jet lag, foreign food, etc. will all have some adverse effect on us.
B: I wholly agree with you on that. And we need to book air tickets and reserve accommodations beforehand. As we all know, the accommodations will be difficult and more expensive due to the fair.
A: Yes. Therefore, I think we need to contact a travel agency for it can offer a variety of choices and discounts to us, which will save us time to be better prepared for the trade fair.
B: That’s just what I am thinking. Then, we must warn every member of the group of cultural differences, which may cause misunderstandings, so they should learn more about French culture before they go.
A: Can you give some examples about the things the participants should do?
B: Sure. For example, basic business customs that our participants should bear in mind include shaking hands with everyone present, inviting your customers to a lunch rather than a dinner, avoiding talking about business over the main course, etc.
A: I can’t agree with you more. What do you think about us inviting some French people to give lectures and helping the participants know more about French culture?
B: That’s great. I’ll make sure that our ideas known to the directors. Nice talking with you.解析： 暂无解析 -
第7题：
问答题Discuss, and decide together: ● What the likely reactions from staff might be to the introduction of the scheme? ● How feedback should be given to staff on their performance?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: ABC Company is about to introduce an appraisal scheme to assess the performance of staff. It will benefit both individual and company. Individual appraisals are not always very effective, and people tend to think that there are too many categories. They are not sure how the system works, so they are not happy with the legal aspects. What might be the likely reactions of the staff to the introduction of the scheme?
B: I think some employees would accept the appraisal scheme, in the hope that introduction of the scheme will be beneficial to both individual and company. Some would regard it as a chance to improve their salary. Some others may dislike it for they don’t like the way they are assessed. Many more have doubt about the meaning of the staff appraisal. Everybody works in teams these days and team members share responsibility for results. And team leaders could sense resentment between members. Teams much prefer to be awarded a group rating. We often receive complaints about the system of performance appraisals. What is your opinion of the feedback on appraisal? I think the feedback on performance appraisal is very likely not as positive as the leaders have expected.
A: I agree with you. The staff appraisal may be one of the biggest causes of dissatisfaction at work. In America, the unhappy workers even sue their employers over appraisal interviews. Problems will rise from the scheme itself and from the implementation and understanding of that scheme. Senior staff find it difficult to do appraisals. They have no choice but to listen to staff’s complaint about the company during the appraisal.
B: Therefore, I recommend that before reversing the appraisal’s negative associations, an organization needs to find out the underlying reasons contributing to them. The guidelines should be given to the employees by the management These guidelines suggest that a successful scheme have a clear appeal process, that all the negative feedback should be accompanied by evidence like dates, times and outcomes and that, most importantly, ratings should be able to reflect specific measurable elements of the job requirements.
A: I suggest we should make some changes to the current schemes. But how should feedback be given to staff on their performance?
B: That’s the question that needs discussion. Yes, you’re right. Some changes to current schemes are actually simply a matter of logic.
A: For example, if employees are constantly encouraged to work in teams and to shoulder joint responsibility for their successes and failures, it practically makes little sense for the appraisals to focus on individuals, as this may result in resentments and cause divisions within the group. Therefore, it is possible, and more suitable in some cases to arrange appraisals where performance is rated for the group.
B: And in addition, staff members should also be educated about the best way to approach appraisals. They feel uncomfortable about being asked to play a more supportive role than they are accustomed to without any training. I think it is sensible to give written feedback to most staff members. For some employees, we’d better give them oral feedback on their performance plus the written one.
A: Your idea is acceptable. However, those who are appraised may regard it as a chance to air their grievances and highlight the company’s failings instead of considering their own role. Therefore, the feedback to be given to staff should not be too negative. Rather, the appraisal needs to be positive.解析： 暂无解析 -
第8题：
问答题Practice 6 A: What is important when...? Keeping excellent staff ● Attractive salary ● Comfortable company culture ●Opportunities to improve B: What is important when...? Selling a new product ●Discount ●Quality ● Advertising正确答案： 【参考范例】
If you choose A:
Firstly, the reward of a job is absolutely vital to many experienced staff for they made great contribution to the company. So an attractive salary is necessary. Otherwise, why would they apply themselves to piles of documents and pages of codes? Providing an attractive salary is very important to keep excellent and experienced staff.
Secondly, it is also sensible to form a relaxing and comfortable company environment for the staff. Working five days a week means that they spend quite a large part of their time in the company, and it is apparent that a pleasant atmosphere will be quite attractive.
Thirdly, companies can’t afford to neglect giving staff opportunities to improve their professional skills and other comprehensive abilities. Otherwise, staff will be concerned that one day they would be out-dated in terms of skills.
If you choose B:
When selling a new product, discounts should be taken into account. By giving his counterpart a favorable discount in selling a new product, a dealer will be able to reach an agreement with the other party more easily. .And their volumes of transaction are more likely to grow larger.
In addition, quality is equally important. As the life of the product, quality is a decisive factor. Mediocre products will damage the company’s reputation, and cause a loss of consumers at last.
Furthermore, an ingeniousadvertising campaign will catch the eyes of the masses due to the daily ad bombardment in their everyday lives.解析： 暂无解析 -
第9题：
问答题Follow-up questions Interlocutor: Q1: What other reasons might there be for relocating a company? (Why?)正确答案：
A: Well, we always hear about the globalization of markets and supply chains and so on, and global sourcing suddenly becomes so widespread.. I think one of the reasons for relocating a company might be globalization.
B: Well, I believe there are several factors for this, really, by which I mean with companies expand internationally their outlook becomes increasingly global as well. What’s more, hyper-competitive domestic markets have forced companies to look further a field while searching for competitive advantage.解析： 暂无解析 -
第10题：
问答题Q2: What do you think are the most important criteria for measuring staff performance? (Why?/Why not?)正确答案：
A: I suppose productivity is the most important criterion for measuring staff performance. Productivity refers to the measured ability to grow things or the rate of making profits. In that sense, if an employee fails to makes profit for the company, he or she is not considered to be a good staff.
B: I don’t think productivity is the most important criterion for measuring staff performance. Instead, I think achievement is the most important criterion for measuring staff performance. He, who has completed his demanding tasks successfully or made great achievements, be it material or nonmaterial, through skill and hard work, should be regarded as a good staff.解析： 暂无解析 -
第11题：
单选题What is the purpose of the memo?ATo communicate a change in meeting arrangements
BTo request the relocation of a company event
CTo discuss the details of some construction work
DTo notify a manager of an upcoming staff reduction
正确答案： D解析：
短文第1段第1句The monthly sales staff meeting has been relocated提到会议场所的变更，故选A。 -
第12题：
问答题Q5: Apart from appraisal schemes, what other measures do you think are effective improving staff performance? (Why?)正确答案：
A: It is true that almost all organizations have the “quit-but-stay” employees who have severed their psychological contract with the organization. Many techniques are available to motivate staff, among which the most effective one is to give as much meaningful work as possible to employees. The less intrinsically interesting the work, the more needs to be done to make it acceptable such as job rotation, job enrichment and job sharing.
B: In addition to appraisal schemes, some other measures can be taken to improve staff performance, of which the most important one is to give staff due trustworthiness. If you believe in your staff, and trust your staff, you will give them the information and resources that they need to do a good job. Also through ongoing training make sure that employees have skills that are necessary to fulfill the requirements of the job. As a result, I believe, most of your staff members will certainly display their commitments to doing the job well.解析： 暂无解析 -
第13题：
问答题Practice 1 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Program for New Staff Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation. Discuss and decide together: ● why poor time management can become a major problem in companies. ● what procedures could be adopted to ensure that time is managed effectively.正确答案： 【参考范例】
A: Hi. As you know, these days our company is sort of out of control. Don’t you think so?
B: Yeah. Everything appears to be in chaos here in our company. And that clearly has resulted from poor time management.
A: You mean poor time management has led to all these problems? Why?
B: When time is not well planned within a company, they usually do not distribute blocks of time to specified tasks. They do not have a definite clue of when they should finish a certain task.
A: I think they often ignore the ordering of priorities. I mean certain tasks need our prior attention. But in the company every task is treated equally, even though it is a very important task.
B: That’s the point. So time should be planned in line with the significance of the tasks we need to deal with.
A: So what do you think we can do in order to manage time effectively here in our company?
B: You mean what means we can adopt?
A: Sure. That’s what our boss is asking us to do, right?
B: Right. I think we’ve got a lot to do. First, we should make all the staff members aware of the importance of effective time management to our company.
A: Yes, I think instruction in time management will be useful for them, especially those in supervisory positions.
B: Great. Perhaps we can run a few training courses for them. If necessary, we may invite some professionals from outside to help us.
A: Another thing we can do is to make all the managers, or even every employee, think of a job description of their own. Only in this way, can they be pretty sure about what they are accountable for and what they are not.
B: Yes, that’s a good idea. And I think, the top managers of our company should make a set of rules with regard to what sort of jobs should be given priority to. In this way, we can confirm that significant tasks are handled first.
A: Good idea. So in conclusion, our company should run a few training courses, and every employee should write down a job description of their own.
B: And rules should be made about what sort of job should be given priority to.解析： 暂无解析 -
第14题：
问答题Practice 5 You should spend about 40 minutes on this task. Write about the following topic: In some countries the average weight of people is increasing and their levels of health and fitness are decreasing. What do you think are the causes of these problems and what measures could be taken to solve them? Give reasons for your answer and include any relevant examples from your own knowledge or experience. Write at least 250 words.正确答案： 【参考范文】
Today, more and more countries are experiencing a situation where their citizens are becoming heavier, less fit, and more unhealthy. The causes of this are clear, and there are many possible solutions. I shall look at the causes and a couple of possible solutions in this essay.
In almost all cases, the causes of increased weight are excessive eating and/or lack of exercise. If a person eats more calories than they use, they will certainly gain weight. If they do not exercise enough, this weight gain will become fat and too much fat results in health problems such as obesity and depression. The solutions, therefore, are simple enough—to convince people to consume fewer calories and/or exercise more.
This is easier said than done. Nowadays, more and more people have access to an increasing amount of food. Many people prefer food that is high in calories—perhaps because they think it tastes better or because it is faster and more convenient. One way of getting them to eat fewer calories can be to show them tastier dishes quickly prepared with lower calories.
Another solution is to have people do more exercise, so that the calories eaten are less of a problem. This could be done by reducing the cost of keeping fit and by creating better infrastructure. Financing sports and exercise facilities could be pricey, but there are long-term savings as well as benefits if people are healthier as a result. If every neighbourhood had easily accessible sports and exercise facilities, people would be able to use them much more often.
In conclusion, there are two main causes of weight increase and there are several possible solutions to tackle it.解析： 暂无解析 -
第15题：
问答题Practice 4 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them For three candidates Business Seminar Your company is going to hold a seminar on a certain topic about marketing· You have been asked to help with the preparation for the seminar. Discuss the situation together and decide: ● What facilities and seminar arrangements you will need to make ● Who you are going to invite to attend the seminar and how to contact them ● Where and when you will hold the seminar正确答案： 【参考范例】
A: You know, there is going to hold a seminar about marketing.
B: Yeah, I just want to have a talk with you about that. What facilities and seminar arrangement do you think should we make?
A: Well. I think we should prepare whiteboard and water pen, a projector, computers.
B: Yes, I agree with you , what’s more, I think we also need drinking machines and coffee machines.
A: Yeah. You remind me of something. We also need some secretaries.
B: I share your view on that. Who are we going to invite to attend and how to contact them?
A: What about inviting some senior marketing managers and some specialists on marketing to give speeches?
B: Nice. We have to hire some interpreters to make the meeting go through well.
A: That’s right. Some of them may not speak English well.解析： 暂无解析 -
第16题：
问答题Practice 6 ● Your department needs to employ some temporary staff. ● Write an email to the Human Resources Manager: ● saying how many staff you need and giving the date you want them to start ● explaining why you need them ● stating what skills they should have ● Write 40—50 words.正确答案： 【参考范文】
To: Human resource manager
From: J. Darcy
Subject: Temporary staff needed
Dear Sir,
As you know, the number of orders will increase a great deal as it always does before the Spring Festival and we are short of hands for packaging. Seven people are needed before the end of this weekend there will be no special requirements for skills.
Thanks.
Best regards解析： 暂无解析 -
第17题：
问答题Discuss, and decide together: ● What effects moving premises could have on staff? ● How suppliers and customers might be affected by the relocation?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Well, relocation will concern practically all the employees. One of the concerns might be the effect of the changes while their main concern is to remain in the position. They are concerned about issues like salary, working conditions, cultural differences, and so on as well.
B: Yes, it is natural that they might be worried about their job. If business relocates, they’ll have no choice but to move to a different place. Actually, some of them will be earning less, while some others may be earning more than before.
A: That’s true. I think many employees will face redundancy or feel nervous about changing job.
B: I see what you mean. Some may feel threatened by redundancy if our company relocates to new premises. Although most of the staff may be not happy with the decision made, some of the employees might be pleased with relocation for they are looking forward to working overseas, which can offer them a once in a lifetime opportunity to live, work and build friendship in a quite different environment.
A: Right. This experience will also provide them with a chance to widen their outlook on life, appreciate cultural differences and develop new skills. But I think the company needs to employ fully qualified professionals who are resourceful, and sensitive to cultural differences.
B: In addition, being flexible is also an extremely important quality. They need to be able to imagine themselves happily adjusting to new codes of behavior and dressing, different food and even opening hours. What about the perks for working abroad, do you have any ideas?
A: Well, those to work overseas will be offered a comprehensive package, including free travel, subsidized accommodation as well as a general local salary.
B: Sounds a good idea. Anyway, I think the company will have to be careful about relocation, for the failure of a big action will have a knock-on effect throughout the whole company.
A: Well, I am still doubtful about relocation. Some people may ask: what’s the great attraction? Why is our company so eager to relocate to new premises? Suppose what we are going to say to answer these questions?
B: Well, what I can say is that relocating to new premises could be a good thing and it all depends on the circumstances of the company under discussion. It can be anything from better access to overseas markets, less labor costs, lower taxes,, quicker delivery or even a combination of any of these.
A: You’re probably right. However, it would be fair to say that the financial benefits are the main motivation, wouldn’t it?
B: Under most circumstances it probably would, yes. Without them, I believe very few companies would be interested in that. Considering our position, I think our priority is to do some market research. We need to know something about our customers and suppliers. How suppliers and customers might be affected by the relocation? Any ideas?
A: I’m not certain about what response we may receive from the existing suppliers and customers. The important issue is if the relocation will damage their confidence. Once the company has lost the confidence of the customers and suppliers, it will be very difficult to win it back.
B: Anyway, it is somehow inevitable that the company will lose some old suppliers and customers in the course of relocation. In that event, positive actions need to be taken on the part of the company to restore confidence of the suppliers and Customers.
A: Yes, we should make recommendations not only to boost moral of the employees, but also to attract customers and suppliers. You must use some advertising gimmicks to please the suppliers and customers.
B: Let’s work together to make a good proposal, shall we? First, I would propose that we conduct a survey among the employees to find out views about the relocation, and then we can pick out the thorny problems.
A: Sure. And a customer survey should also be carried out in order to get the possible responses from the suppliers and customers, and after that we can work out solutions to the problems.
B: Well, let’s get started with the findings…解析： 暂无解析 -
第18题：
问答题Discuss, and decide together: ● What measures are most effective for identifying new export markets? ● How to maintain sales in export markets?正确答案：
【参考范例】
Candidate A=A Candidate B=B
A: Well, first of all, we should generalize the main points in the article. The first point is to highlight the importance of adaptation. When the company started its globalization, it had to decide which product lines to begin with. The company had a framework to identify product lines that were suitable for early globalization. Each line of business in the company’s portfolio had to be evaluated along two dimensions, that is potential pay-off (expected returns) and potential risk (degree of local adaptation required).
B: I see what you mean. Well, it’s true that we had made a lot of efforts on adaptation of our products. Each line of business in the company’s portfolio had been evaluated along two dimensions with the first dimension focused on the potential profits of globalization and the second dimension on the level of adaptation that was required to enter foreign markets.
A: Although you’re comments are well meant, they are a little vague. Enough detailed information should be given about it. Because any new development involves risk, great degree of local adaptation means great risk of failure. While the good brands could offer globally standardized services successfully, the retirement communities and the long-term-stay companies would demand far more local adaptation. Thus, full-service companies provide both a greater pay-off and less risk, so they are the best candidate for globalization. We should inform the readers of the way to maintain sales in export markets.
B: Yes, you’re right. As to how to maintain sales in export markets, firstly, we need to put the famous brands into the framework. After that we should try to keep a worldwide presence. A worldwide presence will add value to a company. Maintaining a company presence refers to maintaining its sales in export markets. To adapt a product for a foreign market could involve risks. Therefore, we need to conduct a study about feasibility first.
A: Absolutely. Besides, companies should try to get advice from consultants on choosing the right products to export. The consultants shall also give advice on choosing the most suitable foreign market and on the best way to enter a market. Then, what about the specific steps to enter a foreign market? What do you think are the safest method for it?
B: Well, as you may know, the safest method for a company to enter a foreign market is to have an agreement with a local company. And another safe method is to set up its own local production. It is also comparatively safe to find a joint venture partner.解析： 暂无解析 -
第19题：
问答题Practice 5 ‘Mini presentation’—about 6 minutes In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN…? Selecting a secretary for the general manager ● Qualifications ● Related work experience B WHAT IS IMPORTANT WHEN…? Cancelling a business meeting ● Making an apology ● Reasons for cancellation C WHAT IS IMPORTANT WHEN…? Motivating staff ● Bonuses offered ● Pleasant working environment正确答案： 【参考范例】
If you choose topic A:
When selecting a secretary for the general manager, we must first of all consider if he or she has the qualifications needed. A candidate with adequate knowledge of office skills and public relations will be an ideal one.
Related work experience is also of great importance. A skilled secretary can accomplish the office work quite satisfactorily. People with little experience sometimes will inevitably feel confused when dealing with the complicated relationships around the general manager.
In addition, the secretary should have a good personality because a good character will help a lot in smoothing the communication with the general manager and other staff members.
If you choose topic B:
When cancelling a business meeting, firstly an apology for the cancellation is necessary due to its effect on the participants’ schedules and the inconvenience it has caused to others. A business meeting is not supposed not be easily cancelled if there are other alternatives.
After the apology, you should give the participants reasons for cancelling the meeting and make it convincing and sincere. Normally, participants will show their understanding and tolerance if the thuth is told and the attitude is acceptable. In case some participants have already arrived at the meeting venue or on the way to it, there should be an another plan to compensate for the time and financial loss of the participants.
Finally, new dates for the meeting should be set so that the participants can be better prepared.
If you choose topic C:
I believe that we all know the significance of motivating staff to increase their productivity and their contribution to the company. The inspired staff is more likely to enjoy the job and work more actively. There are various ways to motivate staff, of which giving bonuses is quite effective. Occasional stimuli of money will drive the staff forward.
Plus, a pleasant work environment is also very important in motivating staff since people like staying in a clean and tidy office where they can work more efficiently. A well-equipped office will help staff do more meaningful and creative work.
In addition, team spirit and trusty colleagues can also contribute in motivating staff.,which will always make everyone enjoy the work.解析： 暂无解析 -
第20题：
问答题Practice 8 ● You are the Managing Director of a company whose profits have recently increased and you would like to reward staff for this. ● Write an email to all staff: ● thanking them for their contribution ● explaining why profits increased ● telling them what their reward will be. ● Write 40-50 words.正确答案： 【参考范文】
To: All Staff
From: Bill Bush
Date: 7th December 2002
Subject: Staff Reward
Because of your hard work and long working hours, the profits of our company this month increased by 10% compared with the same period last year. I would like to thank you for your long devoted work. A party hold at the Grand hotel has been arranged tomorrow as a prize.
Enjoy!解析： 暂无解析 -
第21题：
问答题Q2: How can new staff be helped to settle into their jobs? (Why?/ Why not?)正确答案：
A: I think new staff can be helped to settle into their jobs with on-the-job training or in-service training program. Plus, they can also be put in a mentoring programme. Mentoring refers to a system where people with a lot of experience, knowledge, etc. advise and help other people at work or young people preparing for work.
B: New staff can choose to participate in the mentoring programme. I am confident that many fresh employees will have interest in the mentoring program for it is helpful to them in developing professionally.解析： 暂无解析 -
第22题：
问答题Q3: What do you think the long-term effects of high staff turnover might be? (Why?/Why not?)正确答案：
A: It is evident that high staff turnover may have long-term effects on business success. Although once a rarity in business, open competition for other companies’ people is now an accepted fact. Fast-moving markets demand fast-moving organizations that are continuously refreshed with new talent. But no one is willing to see talent leave; when a good employee leaves, the business takes a hit.
B: I think staff changes might not necessarily be a bad thing for a company. Staff change may contribute to implementing targeted programs to keep the required talent in place. Jobs can be redesigned to reduce turnover. With staff changes, it is made possible for a company to promote loyalty , to work teams or to particular projects.解析： 暂无解析 -
第23题：
问答题Practice 2 ●You are the secretary of the manager of the Sales Department. A recent decline in sales volume worried the manager deeply and he wanted to hold a meeting to discuss the reasons at 4 p.m. today in the 2nd Meeting Hall. ●Write a note to all the staff of the Sales Department: ● informing them of the time, place and content of the meeting, ● asking them to sum up the reasons before hand, ● telling them to prepare to discuss in details. ●Write 30-40 words.正确答案： 【参考范文】
To: All the Sales Department Staff
From: Lucy Taylor
Date: 12 April 2009
Subject: Staff Meeting
Dear all,
Our manager is about to held a meeting about the recent decrease in sales volume on 12 April 2009 in the 2nd Meeting Hall at 4 p.m. Please sum up the reasons beforehand since you are expected to discuss them in details in the meeting.解析： 暂无解析