(b) What research techniques could Mark use to get an accurate assessment of staff attitudes to the proposed
changes? (8 marks)
第1题:
(d) What criteria would you use to assess whether Universal is an ‘excellent’ company? (5 marks)
第2题:
(c) Discuss the ethical and social responsibilities of the Beth Group and whether a change in the ethical and
social attitudes of the management could improve business performance. (7 marks)
Note: requirement (c) includes 2 professional marks for development of the discussion of the ethical and social
responsibilities of the Beth Group.
第3题:
(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the
quality of service provided to its clients. (3 marks)
第4题:
(c) Temporary staff assignments. (6 marks)
第5题:
PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.
Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she'll do or say when she meets them.
Mark has a degree similar to Elaine's, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when he's on his own, he feels he has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.
Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work you're going to do?
21. What are PPHC and Gooseneck?
A. They are two companies that do similar business.
B. They are two organizations that do different community work.
C. They are two organizations that do similar community work.
22. Which degree does Elaine have?
A. Psychology degree.
B. Physiology degree.
C. Sociology degree.
23. Which of the following statements is true according to the passage?
A. Elaine has done this type of community work so her organization doesn't provide staff training.
B. Mark has a clear idea of his job after the training.
C. Mark knows his training comes to an end.
24. How is Mark trained to be prepared for his work?
A. Mark spends two days on family visits with experienced staff members and discuss with them.
B. Mark role-plays some situations with other staff members and gets some direct instruction from them.
C.Both A and B.
25. What is the main idea of the passage?
A. The importance of training.
B. Different training ways.
C. Elaine's and Mark's work experience.
参考答案:21-25:CBBCA
第6题:
A、check
B、inquiry
C、survey
D、search
第7题:
After that, he knew he could any emergency by doing what be could to the best of his ability.
A.get away with
B.get on with
C.get through
D.get across
第8题:
第9题:
第10题:
You need to identify potential security threats. Which of the following security breaches might occur under the current IT and security practices?(Choose all that apply)()
第11题:
第12题:
第13题:
3 Mark Howe, Managing Director of Auto Direct, is a victim of his own success. Mark has created an innovative way
of selling cars to the public which takes advantage of the greater freedom given to independent car distributors to
market cars more aggressively within the European Union. This reduces the traditional control and interference of the
automobile manufacturers, some of whom own their distributors. He has opened a number of showrooms in the
London region and by 2004 Auto Direct had 20 outlets in and around London. The concept is deceptively simple;
Mark buys cars from wherever he can source them most cheaply and has access to all of the leading volume car
models. He then concentrates on selling the cars to the public, leaving servicing and repair work to other specialist
garages. He offers a classic high volume/low margin business model.
Mark now wants to develop this business model onto a national and eventually an international basis. His immediate
plans are to grow the number of outlets by 50% each year for the next three years. Such growth will place
considerable strain on the existing organisation and staff. Each showroom has its own management team, sales
personnel and administration. Currently the 20 showrooms are grouped into a Northern and Southern Sales Division
with a small head office team for each division. Auto Direct now employs 250 people.
Mark now needs to communicate the next three-year phase of the company’s ambitious growth plans to staff and is
anxious to get an understanding of staff attitudes towards the company and its growth plans. He is aware that you
are a consultant used to advising firms on the changes associated with rapid growth and the way to generate positive
staff attitudes to change.
Required:
(a) Using appropriate strategies for managing change provide Mark with a brief report on how he can best create
a positive staff response to the proposed growth plans. (12 marks)
第14题:
(c) Explain how the use of activity-based techniques may benefit Taliesin Ltd. (5 marks)
第15题:
(b) Advise Maureen on deregistration for the purposes of value added tax (VAT) and any possible alternative
strategy. (8 marks)
An additional mark will be awarded for the effectiveness with which the information is communicated.
(1 mark)
第16题:
5 (a) Compare and contrast the responsibilities of management, and of auditors, in relation to the assessment of
going concern. You should include a description of the procedures used in this assessment where relevant.
(7 marks)
第17题:
What was the price of US dollar against mark on Monday?
A.1.53 marks.
B.1.57 marks.
C.1.55 marks.
D.122.75 yen.
第18题:
________ is what I am anxious to know.
A、How do you get rid of mice
B、How you get rid of mice
C、How can you get rid of mice
D、How could you get rid of mice
第19题:
第20题:
第21题:
What are the techniques which you can use to teach intonation in a meaningful way?
To teach intonation in a meaningful way, we could choose from the following ways:
1) Using realia to set up a situation that would illustrate the difference in attitude.
2) Using mood cards.
3) Creating roles.
略
第22题:
A group must consist of 8 people
Three-hour use per day is the minimum
One should first register at the university
Applicants must mark the room on the map
第23题: