单选题A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）A “Can you avoid using the PC that crashed?”B “What was the last thing that occurred before the PC ha

题目
单选题
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）
A

“Can you avoid using the PC that crashed?”

B

“What was the last thing that occurred before the PC had problems?”

C

“What were you doing before the PC went down?”

D

“What was the last thing you did before the PC crashed?”

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3.A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A. Ask another technician who has worked with this computer previously to learn about any other prior issues.B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

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更多“A frustrated customer has called about their computer that i”相关问题

  • 第1题：

    A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()

    A. Transfer the customer to another technician, who can allocate more time to the issue.

    B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.

    C. Listen to what the customer has to say and calmly recommend the best course of action.

    D. Use technical language to demonstrate knowledge and expertise to the customer.


    参考答案：C

  • 第2题：

    —You are late. The meeting _________ for about ten minutes. 学科网 —I’m sorry. The t

    —You are late. The meeting _________ for about ten minutes.

    —I’m sorry. The traffic is heavy.

    A. has begun B. began C. has been on


    正确答案：C

  • 第3题：

    I am regretful about what has happened.

    A:sorry
    B:disappointed
    C:shameful
    D:disheartened

    答案：A
    解析：
    本题考查的是对形容词的认知。这句话的意思是：我对事情的发生感到遗憾。regretful的意思是“遗憾的”，例如：Surprisingly , she didn't feel nervous or regretful about her actions．令人惊讶的是，她并没有对她的行为感到紧张或后悔。选项A sorry遗憾的、抱歉的，例如：I'm sorry to obtrude on you at such a time．我很抱歉在这个时候打扰你。选项B disappoint-ed失望的。选项C shameful羞愧的。选项D disheartened灰心丧气的。 regretful和sorry意思最接近，所以选A。

  • 第4题：

    — What if my computer doesn't work? —（）

    • A、I’m not good at computer
    • B、Ask Anne for help
    • C、I’ve called the repair shop

    正确答案:B

  • 第5题：

    A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）

    • A、Tell the client that they will need to place another service call.
    • B、Ask the client if they would like to discuss their computer problems in more detail.
    • C、Tell the client that another technician will be sent out.
    • D、Inform the client that the problem will be resolved by the onsite technician at another time.

    正确答案:A

  • 第6题：

    A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）

    • A、“Can you avoid using the PC that crashed?”
    • B、“What was the last thing that occurred before the PC had problems?”
    • C、“What were you doing before the PC went down?”
    • D、“What was the last thing you did before the PC crashed?”

    正确答案:B

  • 第7题：

    A company needs additional storage for a block I/O based database application. The application has low I/O bandwidth requirements across the campus. The customer has a TCP/IP infrastructure and is interested in low-cost products that are compatible with its environment. Which technology is most appropriate for this customer?（）

    • A、SAN
    • B、FCoE
    • C、FCIP
    • D、iSCSI

    正确答案:D

  • 第8题：

    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）

    • A、A solution sizing questionnaire
    • B、Verify the customer has the proper racks
    • C、A Technical Delivery Assessment
    • D、Verify the customer has enough cooling in the computer room

    正确答案:C

  • 第9题：

    A customer has a new p5-550 running AIX 5.2 that is SAN-attached to a FAStT900.  They have encountered hangs lasting over a minute on their new system during application load testing.  They called the pSeries technical specialist for advice.  Which of the following would be the most appropriate questions to determine their next step in resolving the problem？（）

    • A、Are there any errors in the error log？ Do they indicate any hardware or software errors？
    • B、Has performance data been collected？ What do the results show in terms of I/O statistics？
    • C、Has performance data been collected？ What do the results show in terms of CPU utilization？ 
    • D、What type of SAN switch is the customer using？ What are the microcode levels on the switch？

    正确答案:A

  • 第10题：

    单选题
    Customer: I’d like to mail this box to California.　　Clerk: ______　　Customer: Gee, I don’t know about that. What do you have?　　Clerk: Airmail and surface mail.　　Customer: I guess surface mail is fine.
    A

    Do you want to insure it?

    B

    How do you want to mail it?

    C

    What can I do for you?

    D

    Where will you mail to?


    正确答案： D
    解析： 由顾客和营业员后面的回答可知B选项符合题意。

  • 第11题：

    单选题
    A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
    A

    Contact the IBM FTSS to replace the drive

    B

    Contact the IBM CSR or SSR to replace the drive

    C

    Order a replacement drive

    D

    Contact IBM Service


    正确答案： D
    解析： 暂无解析

  • 第12题：

    单选题
    A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
    A

    Ask another technician who has worked with this computer previously to learn about any other prior issues.

    B

    Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

    C

    Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.

    D

    Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    Any computer, be it a large PC or a small embedded computer, is useless if it has no means to interact with the outside worl

    A.I/O communications for an embedded computer frequently happen over a bus called the (71)．

    B.I/O bus

    C.Memory Bus

    D.Device bus

    E.Intemal Bus


    正确答案：A
    无论是PC系统还是嵌入式计算机系统，如果不和外部交互则会失去该计算机的意义。对于嵌入式计算机而言，I/O通信时和夕l部交互的总线称为I/O总线。

  • 第14题：

    A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()

    A.Tell the customer that he will not address any problems
    B.Tell the customer that the problem is not sufficiently defined to company to a solution
    C.Collect as much information on the problem without committing his company to a solution
    D.Give the customer a range of solutions that might be acceptable to his company

    答案：C
    解析：
    经理与客户的非正式会议上提出一个问题对于项目有重大影响，客户希望开一个专题会议，项目经理应该（72）。A.告诉客户他不会提出任何问题B.告诉客户这个问题是没有充分定义C.收集更多的问题信息决定是否召开专题会议D.给客户几个可能被接受的解决方案

  • 第15题：

    — What if my computer doesn't work? —（）

    • A、I’m not good at computer
    • B、Ask Anne for help
    • C、I’ve called the repair shop
    • D、There must be something wrong

    正确答案:B

  • 第16题：

    A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

    • A、Transfer the customer to another technician, who can allocate more time to the issue.
    • B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
    • C、Listen to what the customer has to say and calmly recommend the best course of action.
    • D、Use technical language to demonstrate knowledge and expertise to the customer.

    正确答案:C

  • 第17题：

    A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）

    • A、The new computer is printing to the wrong IP address.
    • B、The new computer is using the wrong protocol.
    • C、The driver port is not setup correctly.
    • D、The option has not been selected on the driver.

    正确答案:D

  • 第18题：

    A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）

    • A、Ask the customer to wait and answer the phone call.
    • B、Talk on the phone while listening to the customer.
    • C、Hand the phone to a coworker to answer the call.
    • D、Silence the phone and then listen to the customer.

    正确答案:D

  • 第19题：

    The client team tends to bring the pSeries technical specialist in very late in the process.  This has caused several problems where the specialist has had to correct some misunderstandings about the technology.  The specialist is getting very frustrated and would like to avoid these misunderstandings in future. What would be the most appropriate way to handle this？（）

    • A、Refuse to work with the account team unless they are brought in right at the beginning.
    • B、Talk to the account team and ask them to bring them in earlier so that they can better understand the account.
    • C、Explain the situation to the customer and ask them to talk to the account team about bringing them in earlier.
    • D、Explain the situation to the sales manager and ask him to talk to the account team about bringing them in earlier.

    正确答案:B

  • 第20题：

    A customer has raised a question about a recently installed LPAR. What command would the administrator run to obtain information about the processor entitlement?（）

    • A、lscfg -vps
    • B、prtconf -c
    • C、lparstat -i
    • D、lsdev -C -c processor

    正确答案:C

  • 第21题：

    单选题
    A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）
    A

    The new computer is printing to the wrong IP address.

    B

    The new computer is using the wrong protocol.

    C

    The driver port is not setup correctly.

    D

    The option has not been selected on the driver.


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）
    A

    “Can you avoid using the PC that crashed?”

    B

    “What was the last thing that occurred before the PC had problems?”

    C

    “What were you doing before the PC went down?”

    D

    “What was the last thing you did before the PC crashed?”


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    A customer has Symantec NetBackup installed and is concerned about restore times for a line ofbusiness server. Which IBM Tivoli Storage Manager feature addresses this customer’s concerns？（）
    A

    migration

    B

    collocation

    C

    compression

    D

    subfile backup


    正确答案： A
    解析： 暂无解析

  • 第24题：

    单选题
    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
    A

    A solution sizing questionnaire

    B

    Verify the customer has the proper racks

    C

    A Technical Delivery Assessment

    D

    Verify the customer has enough cooling in the computer room


    正确答案： A
    解析： 暂无解析

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