The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubl

第1题：

A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

• A、Check if the user account is locked
• B、Check group policy
• C、Check the drive for fragmentation
• D、Check NTFS permissions

第2题：

A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

• A、Remotely connect to the user's laptop and review the network configuration settings
• B、Ping the web server from inside the network to ensure it is still up and running.
• C、Check to make sure the company's website is accessible from the Internet.
• D、Ensure the Ethernet cable is securely plugged into the user's laptop

第3题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第4题：

A group of users report that they can access local resources but cannot access the Internet. Which of the following should the administrator use to test connectivity？（）

• A、 tracert
• B、 msconfig
• C、 route
• D、 net use

第5题：

A user is unable to connect to the network. A network technician is able to determine that there is a problem on the switch. All other users on that switch are able to connect successfully to the network. Which of the following is a probable cause？（）

• A、Switching loop is occurring on the switch.
• B、Wrong subnet mask on the switch.
• C、Incorrect SNMP settings on the switch.
• D、Port is misconfigured on the switch.

第6题：

Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）

• A、ping net
• B、ping ipconfig
• C、ping localhost
• D、ping microsoft.com

第7题：

A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）

• A、FORMAT
• B、SFC
• C、HyperTerminal
• D、DEFRAG

第8题：

The technician needs to map a network share to the user’s Windows 7 computer from thecommand prompt. Which of the following commands will the technician execute?（）

• A、NET SEND
• B、NET CONFIG
• C、NET USE
• D、NET NAME

第9题：

Examine the command： SQL> ALTER USER skd ACCOUNT LOCK； Which two statements are true after the command is executed（）

• A、The SKD user cannot log in to the database instance.
• B、The objects owned by the SKD user are not accessible to any user.
• C、The other users can access the objects owned by the SKD user， on which they have access.
• D、The password for the SKD user expires and the user is forced to change the password at the next log in

第10题：

You are a help desk technician for your company. Stefan and Irene are software developers for the company. Stefan is developing a Web application on his Windows XP Professional computer. The computer is named Stefan132.  All client computers use Microsoft Internet Explorer 6. 0 or later as their Web browser. When Irene types http://Stefan132 in the Address bar of her Web browser, she cannot access the Web application. However, Stefan can access the Web application by typing http://localhost or http://Stefan132 in the Address bar of his Web browser. He can also access resources on the company network. When you run the Ping command on your computer, you cannot connect to Stefan’s computer. When you attempt to access http://Stefan132 from your computer, Internet Explorer displays “DNS or Server Error.” You need to ensure that Irene can access the Web application on Stefan’s computer. First, you establish a Remote Assistance connection to Stefan’s computer. What should you do next on Stefan’s computer?（）

• A、Run the IPconfig /renew command. 
• B、Stop and then restart the World Wide Web Publishing service. 
• C、Ensure that the Everyone group has Allow - Full Control permission on the Inetpub folder. 
• D、In the properties of the Local Area Connection connection, allow a Windows Firewall exception for port 80.

第11题：

第12题：

第13题：

A user is unable to connect to the company's intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns. Which of the following should the administrator do NEXT?（）

• A、Examine the Imhost file.
• B、Flush the cache on the DNS server.
• C、Flush the cache on the WINS server.
• D、Examine the hosts file

第14题：

While using the ping command to try and reach a local server, a technician receives a response of “Destination host unreachable”. After confirming that the PC is physically connected to the network, which of the following commands should the technician use to get more detailed information?（）

• A、TRACERT
• B、GREP
• C、TELNET
• D、DIG

第15题：

A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）

• A、Disable port forwarding on the router.
• B、Reboot to Safe Mode and see if the Internet is accessible.
• C、Format the machine and reinstall the OS.
• D、Check the web browser’s proxy settings.

第16题：

Bob, a technician, needs to backup a user’s local My Documents on a Windows XP workstation.Which of the following is the QUICKEST way to the user’s folder?（）

• A、Browse to the root, Documents and Settings, user’s name, and then My Documents
• B、Browse to the root, Users, Documents and Settings, user’s name, and then My Documents
• C、Type %system% into the run box
• D、Type %temp% into the run box, My Documents, and then user’s name

第17题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.

第18题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第19题：

A user took a laptop on vacation and made changes to the configuration in order to use the device at the hotel. The user can reach the Internet, but cannot access any internal network resources. Which of the following is the MOST likely reason?（）

• A、Incorrect DNS
• B、Incorrect subnet mask
• C、Duplicate IP address
• D、Incorrect SSID

第20题：

Which two commands will successfully create ping traffic?（）

• A、user@router# ping 10.10.10.1
• B、user@router# run ping 10.10.10.1
• C、user@router> ping 10.10.10.1
• D、user@router> request ping 10.10.10.1

第21题：

Examine the command： SQL> ALTER USER skd ACCOUNT LOCK； Which two statements are true after the command is executed（）

• A、The SKD user cannot log in to the database instance.
• B、The objects owned by the SKD user are not accessible to any user.
• C、The other users can access the objects owned by the SKD user， on which they have access.
• D、The password for the SKD user expires and the user is forced to change the password at the next log in.

第22题：

第23题：