A technician is cleaning spyware from a Windows XP machine. Because of the infections, the unitcannot browse the Internet to obtain anti-virus updates.Which of the following is the BEST course ofaction? （）(Select TWO).A、Boot into safe mode and format the

第1题：

A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）

• A、Use the Safe Mode with Networking option
• B、Use the Safe Mode option
• C、Use the Enable Boot Logging option
• D、Use the Last Known Good Configuration option

第2题：

A technician is attempting to configure Windows XP Media Center on a desktop from a CD. The message that comes up on the screen says ‘Missing NTLDR press any key to reboot’. Which of the following should the technician do NEXT?（）

• A、Replace the video card with a compatible one.
• B、Check the Windows XP Hardware Compatibility List.
• C、Verify the boot order in the BIOS.
• D、Install Windows XP RC2 first, then upgrade to Windows XP Media Center.

第3题：

After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）

• A、Run CHKDSK
• B、Boot to ERD
• C、Run MSCONFIG
• D、Go into Safe Mode

第4题：

Recently three new applications were installed on all the desktops in a company branch. One of the applications causes Windows to crash on startup, but the technician is unable to find out which application it is. Without removing all three applications, which of the following is the BEST way to determine the cause of the crash?（）

• A、Launch REGEDIT and remove the offending applications from the Run key.
• B、Start the computer in Safe Mode and check Event Viewer.
• C、Put in the ERD and when the window pops up select the option for Repair Broken Links and Applications.
• D、Hit the F6 key as Windows loads and run Repair Broken Links and Applications.

第5题：

A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）

• A、Disable port forwarding on the router.
• B、Reboot to Safe Mode and see if the Internet is accessible.
• C、Format the machine and reinstall the OS.
• D、Check the web browser’s proxy settings.

第6题：

A customer states that it takes a while to refresh their display when multitasking and switching between windows, in Windows XP. Which of the following is the BEST way to shorten the delay and increase response time?（）

• A、Tell the user to use Safe Mode.
• B、Disable the Windows Firewall Service.
• C、Turn off the System Restore.
• D、Change to Performance Mode.

第7题：

A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. TheEvent Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem? （）

• A、Enable boot logging. In Safe Mode, read the ntbtlog.txt file.
• B、In Safe Mode, run the sigverif utility.
• C、Restart the system from the OEM recovery CD; do a full restore.
• D、In Safe Mode, run the driverquery utility.

第8题：

You need to configure a new computer to dual-boot to the following operating systems：  Microsoft Windows XP Professional Microsoft Windows Vista  Which two procedures should you perform？ （）

• A、Create two partitions. Install Windows XP Professional on the first partition. Boot the computer from the Windows Vista DVD-ROM. Install Windows Vista on the second partition.
• B、Create two partitions. Install Windows Vista on the first partition. Boot from the Windows XP Professional installation CD-ROM. Install Windows XP Professional on the second partition. 
• C、Create one partition. Install Windows XP Professional on the partition. From Windows XP Professional launch the Windows Vista setup utility. Install Windows Vista in the same partition. 
• D、Create two partitions. Install Windows XP Professional on the first partition. From Windows XP Professional launch the Windows Vista setup utility. Install Windows Vista on the second partition.

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第13题：

A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）

• A、Press F6, select Last Known Good Configuration, login
• B、Press F8, select Debug mode, login
• C、Press F8, select Last Known Good Configuration, login
• D、Press F6, select Debug mode, login

第14题：

An administrator installs a driver,reboots the DC, and logs in to configure the NIC. Once the administrator opens the NIC properties, the server bluescreens and now will no longer boot into Windows. Which of the following is the FIRST thing the administrator should do?（）

• A、Boot into Last Known Good Configuration
• B、Reseat the NIC
• C、Boot into Safe Mode
• D、Boot into Directory Services Restore Mode

第15题：

Safe Mode is an essential Startup tool for troubleshooting Windows 98. Which two methods cause the system to start up in Safe Mode？（）

• A、start the system in DOS Mode and run the WIN /S command
• B、press the  key while restarting system - select Safe Mode
• C、start the system in DOS Mode and run the safe.EXE file
• D、hold  key while restarting the system； select Safe Mode

第16题：

You are the network administrator for Company.  Your network is a native mode Windows 2000 domain consisting of 50 Windows 2000 Professional client computers and six Windows 2000 Server computers. There are no routers on the network. The client computers have been configured for dynamic IP address application. The network is configured as shown in the Network Diagram.   A user reports that she cannot connect to the server named ES1 from her client computer named Workstation5. When she attempts to browse //ES1 from the Run line she receives the message, “The network path was not found”. No other users are reporting problems connecting to ES1. From the user’s computer, you browse //192.168.72.6 from the Run line and successfully connect to the server. You run the ipconfig /all command. The relevant results are shown in the following table.  You want the user to be able to access resources on ES1 by using the computer name.  What should you do? （）

• A、On the Internet Protocol (TCP/IP) Properties, sheet, select the Obtain DNS server address      automatically option.
• B、On the Internet Protocol (TCP/IP) Properties, sheet, select the Obtain an IP address       automatically option. 
• C、Configure the client computer with a default gateway of 192.168.0.1.
• D、Configure the client computer with a subnet mask of 255.255.0.0.
• E、Configure the client computer with a WINS server of 192.168.72.5.

第17题：

A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).

• A、Boot into Safe Mode
• B、Replace the motherboard
• C、Uninstall the application
• D、Replace the hard drive
• E、Install more RAM

第18题：

A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）

• A、Reboot in Safe Mode
• B、Reboot in Recovery Console
• C、Reboot in Last Known Good Configuration
• D、Reboot in System Debug Mode

第19题：

A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem？（）

• A、Windows cannot be booted from a controller card.
• B、The hard drive must have Windows reinstalled because a new controller card was installed.
• C、The SATA controller card was not set as a boot device in the computer BIOS.
• D、The new controller must have the correct jumper settings for Windows mode.

第20题：

You are the network administrator for ExamSheet.net. Your computer has Windows 2000 Professional installed. You install an a new video card. When  you restart the computer you receive the following message: **** Stop: 0x000000B4 - The video driver failed to initialize."  The computer will not start in safe mode.  You want your computer to start properly.  What should you do?（）

• A、Start theRepairoption and select the option to locate and repair system files.
• B、Start the computer in Safe mode and Select theEnable Boot Loggingoption.
• C、Use the Recovery Console and repair the Master Boot Record.
• D、Restart the computer in debug mode.

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