Which of the following is a common location of the CMOS battery in a laptop?（）A、Under the keyboardB、Behind the removable hard driveC、Under the removable CD driveD、Behind the laptop battery

第1题：

When servicing a laptop, which of the following components usually requires the keyboard to beremoved before the component can be replaced?（）

• A、Processor
• B、Hard drive
• C、Battery
• D、Optical drive

第2题：

Which of the following can be hot-swappable?（）

• A、Hard drive
• B、Tape drive
• C、Floppy drive
• D、DVD-RW

第3题：

When replacing a laptop’s hard drive, which of the following may need to be updated?（）

• A、The CD drive
• B、The network drivers
• C、The system OS
• D、The system BIOS

第4题：

A laptop operates on battery power when connected with an AC adapter. Once the battery discharges, the computer turns off and will not turn back on. Which of the following are the MOST likely causes of the laptop issue? （）(Select TWO).

• A、The LCD monitor’s power inverter does not function properly.
• B、The operating system’s power settings prevent the battery from charging.
• C、The battery is not compatible with the laptop.
• D、The internal power connection on the motherboard is faulty.
• E、The power adapter is not working.

第5题：

A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）

• A、Plug in USB keyboard
• B、Check for a disable switch
• C、Contact the laptop manufacturer
• D、Plug in a USB mouse

第6题：

A computer boots up with the error "CMOS Checksum Failure." Which of the following components needs to be replaced？（）

• A、power supply
• B、CMOS chip
• C、motherboard
• D、CMOS battery

第7题：

Which of the following would be the correct way to dispose of a laptop battery？ （）

• A、Place the battery on a shelf for storage.
• B、Place the battery in a trash compactor separately from the laptop.
• C、Dispose of the battery in the same manner as the laptop.
• D、Refer to the disposal information located on the battery.

第8题：

Which of the following laptop hardware components requires a re-soldering process in order toreplace properly?（）

• A、Mini PCIe wireless card
• B、Heat sink
• C、DC jack
• D、Li-Ion battery

第9题：

A technician is preparing to update the BIOS on a laptop. Which of the following should thetechnician do to prevent problems during the update?（）

• A、Remove all of the memory
• B、Plug in the AC adapter
• C、Remove the hard drive and optical drive
• D、Clear the partitions on the hard drive

第10题：

A client reports that the laptop is not performing a complete charge of the battery. Which of the following actions should be taken FIRST？ （）

• A、Update the BIOS.
• B、Run the battery calibrator.
• C、Reinstall the ACPI drivers.
• D、Replace the power adapter.

第11题：

第12题：

第13题：

Which of the following components of a laptop is NOT upgradeable?（）

• A、Ethernet LAN card
• B、Motherboard
• C、Hard disk
• D、RAM

第14题：

A user has purchased a laptop that has no means to charge the battery. Which of the followingwould the user MOST likely purchase?（）

• A、USB cable
• B、AC adapter
• C、PCMCIA card
• D、Replacement battery

第15题：

如果要从光驱启动，需在BIOS设置的【Boot】菜单中把第一个启动设备设置为（）。

• A、Floppy Drive
• B、Removable Drive
• C、Hard Drive
• D、CD-ROM Drive

第16题：

Which of the following utilities would be used to configure energy saving measures when a laptop switches to battery power?（）

• A、MSTSC
• B、ACPI
• C、GDI
• D、MSCONFIG

第17题：

An executive’s laptop screen has been damaged and will not power on. Which of the following is the FASTEST way to get the executive back online?（）

• A、Pull the hard drive and install it in a spare laptop of the same make and model.
• B、Replace the motherboard on the laptop.
• C、Build the executive a temporary laptop and attempt to repair the damaged one.
• D、Replace the backlight on the laptop.

第18题：

A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the userdescribing？（）

• A、The floppy drive
• B、The hard drive
• C、The CD-ROM drive
• D、The DVD-ROM drive

第19题：

A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）

• A、Disk Management
• B、Services and Applications
• C、Removable Storage
• D、Device Manager

第20题：

Which of the following internal storage media types has the GREATEST storage capacity?（）

• A、Compact flash drive
• B、SATA hard drive
• C、Blu-Ray drive
• D、SDLT Tape drive

第21题：

A technician receives a laptop that is running out of battery power more quickly than expected.Which of the following can the technician do to correct the problem？ （）

• A、Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
• B、Replace the battery by purchasing a new battery from the manufacturer.
• C、Stop using the battery and use alternating current （AC） power for the laptop.
• D、Replace the AC adaptor by purchasing a new adapter from the manufacturer.

第22题：

Which of the following should be checked FIRST if the laptop’s fan continuously goes full speed?（）

• A、Dust buildup
• B、AC adapter
• C、Battery temperature
• D、Fragmentation

第23题：