A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）A、Install new drivers on the computer.B、Install 

第1题：

A technician receives a new printer for repair and the work order states that when powered on theprinter makes a loud noise and will not print. Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第2题：

A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch. Which of the following settings on the switch will need to be configured to support the printer?（）

• A、MAC filtering
• B、IP address
• C、PoE
• D、Port speed

第3题：

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

• A、Replace the printer.
• B、Replace print head assembly.
• C、Clean the print head.
• D、Use a different brand of paper.

第4题：

A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）

• A、print head
• B、fuser
• C、injector
• D、print nozzle

第5题：

If an external monitor is attached to a laptop and it does not work， which of the following actions should a technician take FIRST？（）

• A、Re-install the operating system.
• B、Open and close the cover.
• C、Use the function key to activate the monitor.
• D、Install new software for the keyboard.

第6题：

Several users report that they are unable to print to a new printer recently installed. The technician is unable to ping the printer. Which of the following is the MOST likely cause?（）

• A、No IP address on the printer
• B、Paper jam in the paper feed tray
• C、Improper DNS settings on the printer
• D、Broken LCD screen on the printer

第7题：

Which of the following should the technician do FIRST when removing a paper jam?（）

• A、Open all the doors in the printer.
• B、Clear the print queue.
• C、Turn the printer off.
• D、Take the printer offline.

第8题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.

第9题：

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

• A、Printer driver
• B、Protocol stack
• C、Network connectivity
• D、Correct patch application

第10题：

第11题：

第12题：

第13题：

A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）

• A、Right-click on the printer and select Properties
• B、Double click on the printer icon
• C、Right-click on the printer and select Set as Default
• D、Right-click on the printer and select Open

第14题：

A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）

• A、Download manufacturer printer drivers
• B、Restart the printer spooler
• C、Check for Microsoft Windows updates
• D、Check Device Manager

第15题：

A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）

• A、fuser
• B、ozone filter
• C、transfer corona
• D、primary corona

第16题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

• A、Reboot the computer.
• B、Replace the touchpad.
• C、Clean the touchpad.
• D、Update the driver.

第17题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第18题：

A laser printer is sent for repair and the work order indicates that there is an image printing problem.  Which of the following should a technician do FIRST to confirm this problem？（）

• A、Run the calibration feature on the laser printer.
• B、Run a self-test image page from the printer.
• C、Clean the corona wire and return printer.
• D、Print a test page from a computer.

第19题：

A technician installed a new motherboard in a workstation. Which of the following describes theBEST steps for a proper installation?（）

• A、Install the OS, the application software and then hardware drivers.
• B、Install the chipset driver, the OS and then the hardware drivers.
• C、Install the hardware drivers, the chipset driver and then the OS.
• D、Install the OS, the chipset driver and then the hardware drivers.

第20题：

A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）

• A、Refill the cartridges
• B、Replace the toner
• C、Replace the network cable
• D、Calibrate the inkjet printer

第21题：

You are the administrator of Company's network. You wish to connect your Windows 2000 Professional computer to a new TCP/IP based Plug and Play compliant print device. The print device is included on the current Hardware Compatibility List (HCL) When you attempt to create a new TCP/IP printer port, you receive the following message:   "Specified Port cannot be added. The port already exists."  You want to create a new TCP/IP printer port.  What should you do? （）

• A、Change the LPT port setting to enable legacy Plug and Play detection on your computer.
• B、Delete the existing printer port.
• C、Change the LPT port setting to bidirectional in the BIOS on your computer.
• D、Obtain and install the WDM-compliant device drivers and printing software for the printer.

第22题：

第23题：