A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）A、Remotely connec
题目
A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）
- A、Remotely connect to the user's laptop and review the network configuration settings
- B、Ping the web server from inside the network to ensure it is still up and running.
- C、Check to make sure the company's website is accessible from the Internet.
- D、Ensure the Ethernet cable is securely plugged into the user's laptop
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第1题：
Your company has a main office and a branch office. The network contains an Active Directory forest. All users on the network access the Internet from their computers. The company hires a temporary employee who has his own portable computer. The employee connects his portable computer to the network. When the employee attempts to join the computer to the domain, the connection fails. A help desk technician reports the following about the employee. He has a domain user account.His computer can access Internet Web sites.His computer can contact domain controllers by using the domain controllers IP addresses. You need to ensure that the employees computer can join the domain. The solution must ensure that the computer can access resources on the Internet. What should you do?（）
A.Modify the time zone for the computer.
B.Modify the IPv4 settings on the computer.
C.Create an A record for the computer in an internal DNS zone.
D.Request that an administrator create a prestaged computer account in the domain.
参考答案：B
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第2题：
A network engineer wants to allow a temporary entry for a remote user with a specific usename and password so that the user can access the entire network over the internet.which ACL can be used?()A. reflexive
B. extended
C. standard
D. dynamic
参考答案：D
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第3题：
A user is unable to connect to the company's intranet server by FQDN, but can connect by IP address. Other users are not having a problem. An administrator verifies that the user can successfully ping the server by IP address and can properly resolve the FQDN using nslookup. The problem is persisting after running ipconfig /flushdns. Which of the following should the administrator do NEXT?（）
- A、Examine the Imhost file.
- B、Flush the cache on the DNS server.
- C、Flush the cache on the WINS server.
- D、Examine the hosts file
正确答案:D -
第4题：
A network engineer wants to allow a temporary entry for a remote user with a specific usename and password so that the user can access the entire network over the internet.which ACL can be used?（）
- A、reflexive
- B、extended
- C、standard
- D、dynamic
正确答案:D -
第5题：
A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）
- A、Disable port forwarding on the router.
- B、Reboot to Safe Mode and see if the Internet is accessible.
- C、Format the machine and reinstall the OS.
- D、Check the web browser’s proxy settings.
正确答案:D -
第6题：
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）
- A、 Implement preventative measures.
- B、 Close the issue.
- C、 Document the outcome.
- D、 Question other users to make sure they are not having the same issue.
正确答案:C -
第7题：
An administrator has set up a company’s intranet server.Users should be able to access it but nousers are able to.The administrator verifies that the website is accessible by IP address.Which of the following should the administrator look at FIRST to resolve the issue？（）
- A、WINS server
- B、DNS server
- C、Lmhosts file
- D、DHCP cache
正确答案:B -
第8题：
A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）
- A、DHCP
- B、PAT
- C、Proxy
- D、IPX
正确答案:B -
第9题：
A user took a laptop on vacation and made changes to the configuration in order to use the device at the hotel. The user can reach the Internet, but cannot access any internal network resources. Which of the following is the MOST likely reason?（）
- A、Incorrect DNS
- B、Incorrect subnet mask
- C、Duplicate IP address
- D、Incorrect SSID
正确答案:A -
第10题：
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）
- A、Printer driver
- B、Protocol stack
- C、Network connectivity
- D、Correct patch application
正确答案:C -
第11题：
The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?（）
- A、net /?
- B、ipconfig /flushdns
- C、netstat -r
- D、nbtstat -R
正确答案:B -
第12题：
单选题A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）ARemotely connect to the user's laptop and review the network configuration settings
BPing the web server from inside the network to ensure it is still up and running.
CCheck to make sure the company's website is accessible from the Internet.
DEnsure the Ethernet cable is securely plugged into the user's laptop
正确答案： A解析： 暂无解析 -
第13题：
You have a computer that runs Windows Vista.You connect to your company’s network by using a virtual private network (VPN) connection. You notice that when you establish the VPN connection, you are unable to access Internet Web sites. When you disconnect the VPN connection, you can access Internet Web sites.You need to access Internet Web sites while you are connected to the VPN connection.What should you do?（）
A.A
B.B
C.C
D.D
参考答案：D
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第14题：
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）
- A、Check if the user account is locked
- B、Check group policy
- C、Check the drive for fragmentation
- D、Check NTFS permissions
正确答案:A -
第15题：
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）
- A、Verity full system functionality
- B、Identify the main problem and question the user
- C、Document their findings, actions, and outcomes
- D、Escalate the issue to upper management
正确答案:A -
第16题：
Network management saves time and money by automating which two tasks? （）
- A、Configuring changes to hardware and software
- B、Monitoring online purchasing
- C、Monitoring user access to storage files
- D、Monitoring and troubleshooting network devices
正确答案:A,D -
第17题：
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
- A、Record the solution in the appropriate logs for future use.
- B、Ask the user who reported the issue what past documentation they have.
- C、Ask the user who reported the issue to explain the symptoms in detail.
- D、Record what steps should be taken to resolve the issue.
正确答案:C -
第18题：
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）
- A、Configuring the Windows Firewall exceptions.
- B、Using Windows Messenger.
- C、Configuring My Network Places.
- D、Using Internet Explorer.
正确答案:B -
第19题：
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）
- A、Implement preventative measures.
- B、Close the issue.
- C、Document the outcome.
- D、Question other users to make sure they are not having the same issue
正确答案:C -
第20题：
An ISP has provided a DSL Internet connection with a static IP address. A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following should be enabled?（）
- A、NAT
- B、WPS
- C、MAC filtering
- D、Port forwarding
正确答案:A -
第21题：
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）
- A、Establish a plan of action to resolve the problem
- B、Implement the solution
- C、Test the theory to determine cause
- D、Verify full system functionality
正确答案:C -
第22题：
Your company has a main office and a branch office. The network contains an Active Directory forest. All users on the network access the Internet from their computers. The company hires a temporary employee who has his own portable computer. The employee connects his portable computer to the network. When the employee attempts to join the computer to the domain, the connection fails. A help desk technician reports the following about the employee. He has a domain user account.His computer can access Internet Web sites.His computer can contact domain controllers by using the domain controllers IP addresses. You need to ensure that the employees computer can join the domain. The solution must ensure that the computer can access resources on the Internet. What should you do?（）
- A、Modify the time zone for the computer.
- B、Modify the IPv4 settings on the computer.
- C、Create an A record for the computer in an internal DNS zone.
- D、Request that an administrator create a prestaged computer account in the domain.
正确答案:B -
第23题：
单选题An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）AImplement preventative measures.
BClose the issue.
CDocument the outcome.
DQuestion other users to make sure they are not having the same issue.
正确答案： C解析： 暂无解析