A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following sh

第1题：

The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）

• A、The printer needs to be power cycled to clear the job.
• B、The print server’s queue needs to be checked.
• C、The printer needs to be set to factory defaults.
• D、The user’s workstation needs to be rebooted.

第2题：

A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）

• A、Toner
• B、Transfer roller
• C、Fuser
• D、Pickup assembly

第3题：

Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

• A、Log onto the user’s computer as a local administrator and install the printer.
• B、Make sure the user has permission to print to the printer.
• C、Create and implement a logon script.
• D、After the user has logged on， install the printer.

第4题：

A user is trying to connect a mobile IR printer to a mobile device with no success. Which of the following is the MOST important when printing to an IR printer?（）

• A、Enough light
• B、Line of sight
• C、Correct printer drivers
• D、Enough power

第5题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.

第6题：

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

• A、That the WEP key is disabled
• B、That the fuser is not faulty
• C、That the IP is static
• D、That the buffer is not overloaded

第7题：

You are the administrator of your company’s network. A user named Lilly prints dozens of documents daily from her Windows 2000 Professional computer. Lilly reports that she receives a dialog box announcing that each print job she sends has printed successfully. Lilly’s default printer is a shared printer that is connected to a Windows 2000 Server computer. She wants to have this notification turned off because she prints so many documents.  What should you do？（）

• A、In the server properties of the Printers system folder, clear the Notify when remote  documents are printed option
• B、In the server properties of the Printers system folder, clear the Notify computer, not user,  when remote documents are printed option
• C、In the default printer properties, select the Ports tab, and clear the Enable bi-directional  support option 
• D、In the default printer properties, select the Advanced tab, and clear the Advanced printing  features option

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第13题：

A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）

• A、Use the printer’s clean option.
• B、Replace the printer data cable.
• C、Print the demo page from the printer.
• D、Reinstall the drivers.

第14题：

A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?（）

• A、The corona wire is not supplying the correct voltage.
• B、The fuser is not reaching the correct temperature.
• C、The paper is card stock and is too thick.
• D、The paper has a humidity content that is too low.

第15题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第16题：

Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）

• A、The user is using a PostScript driver.
• B、The printer is not on the HCL.
• C、The user does not have the appropriate permissions to print.
• D、The printer driver is not installed on the terminal server.

第17题：

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the printer ribbon.
• B、Replace the pickup assembly.
• C、Replace the fuser.
• D、Replace the print head.

第18题：

You are the administrator of your company’s network. A user named Stephen in the graphics department logs on to his Windows 2000 Professional computer. He installs a shared color laser printer. The color laser printer is connected to a computer named Server1. The next day Stephen returns and logs on to a Windows NT Workstation 4.0 computer. Stephan reports that when he attempts to print a document to the shared color laser printer， the printer is not included in the list of available printers. You want to allow Stephen to send print jobs to the shared color laser printer from any computer on the network. What should you do？（）

• A、Configure a roaming user profile for Stephen’s user account.
• B、Configure the server properties of the printer system folder to connect to the shared printer.
• C、Install the printer driver for the print device on the Windows NT workstation computer.
• D、Upgrade the Windows NT Workstation computer to Windows 2000 Professional， and then import the profile settings for Stephen’s user account.

第19题：

You are the administrator for Company's network.  Your account is configured to use roaming profiles and your username is Johan1. The profile is stored on a Windows 2000 Server computer named CompanyA. You log on to your Windows 2000 Professional computer and install a shared color laser printer. The color laser printer is shared from a computer named CompanyB. The next day when you return and log on to your computer you discover that when you attempt to print a document to the shared color laser printer, the printer is not included in the list of available printers. You want the printer connection to be available to you from any computer on the network.  What should you do? （）

• A、On CompanyA configure a local user account for Johan1.
• B、On CompanyA change the file ntuser.man to ntuser.dat for Johan1
• C、Install an updated printer driver for the print device on the user’s computer.
• D、Grant Johan1 the Manage Printers permission for the shared color laser printer.

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