A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A、Set the clear passwor

第1题：

第2题：

A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password？（）

• A、Pull the CMOS battery.
• B、Pull the 20/24 pin connector from the main board.
• C、Short the reset circuit near the RAM.
• D、Use the appropriate jumper on main board.
• E、Use the reset button on the front panel.

第3题：

Which of the following commands would a technician use to view the active applicationconnections on a local PC to the network?（）

• A、ipconfig
• B、netstat
• C、nslookup
• D、net use

第4题：

A technician has installed an additional NIC on a server. Which of the following can now be set up？（）

• A、Teaming
• B、VLANs
• C、Port forwarding
• D、Full duplex

第5题：

Bob, a technician, is troubleshooting a PC that intermittently does not power on. Which of the following tools would be the BEST choice to use to verify a possible cause? （）

• A、Cable tester
• B、Ohm meter
• C、Field strength meter
• D、PSU tester

第6题：

A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）

• A、CD
• B、DIR
• C、MD
• D、RD

第7题：

A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).

• A、CPU fan
• B、RAM
• C、Hard drive
• D、Power supply
• E、Video card

第8题：

A technician wants to secure a Windows 7 Ultimate notebook hard drive. Which of the following should the technician do to implement BitLocker?（） (Select TWO).

• A、Disable TPM in the system BIOS
• B、Run the BitLocker wizard and any necessary partitions
• C、Enable TPM in the system BIOS
• D、Enable TPM in the Windows 7 OS files
• E、Set up the OS and the system files on the same partition

第9题：

A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）

• A、Remove network connections
• B、Remove the RAM
• C、Self ground on the computer case
• D、Disconnect power to PC

第10题：

A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）

• A、Allow the user to continue working
• B、Check for viruses
• C、Re-image the hard drive
• D、Document time/date for later reference
• E、Prevent users from accessing the PC
• F、Turn off PC

第11题：

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第13题：

A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）

• A、Terminal Services
• B、Remote Assistance
• C、Routing and Remote Access Service
• D、Remote Desktop

第14题：

A technician does not have power to a PC. Which of the following tools should the technician use to check for electricity?（）

• A、Cable tester
• B、Power supply tester
• C、Tone generator
• D、Multimeter

第15题：

A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）

• A、Right-click on the printer and select Properties
• B、Double click on the printer icon
• C、Right-click on the printer and select Set as Default
• D、Right-click on the printer and select Open

第16题：

A technician who separated two departments using VLANs now discovers that the VLANs cannot communicate with each other. Which of the following does the technician need to enable communication between the VLANs?（）

• A、Port spanning
• B、VLAN concentrator
• C、Firewall
• D、Router

第17题：

Which of the following will allow Karen, a technician, to determine if the correct voltages are reaching the computer components? (Select TWO).（）

• A、Power supply tester
• B、Cable tester
• C、Loopback plugs
• D、Multimeter
• E、Butt set

第18题：

A user has forgotten their BIOS password on their computer. Which of the following would atechnician use to allow the user access to their PC?（）

• A、Remove the BIOS chip on the PC
• B、Re-flash the BIOS
• C、Run password cracking software on the users PC
• D、Set the password clear jumper on the motherboard

第19题：

A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）

• A、Update the BIOS for compatibility.
• B、Put on an ESD strap.
• C、Use an anti-static bag to hold the RAM while installing.
• D、Clean out the PC with compressed air.

第20题：

A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）

• A、Change the BIOS settings to the local time
• B、Adjust the voltage selector switch
• C、Attach a 220 volt power strip from the current region to the PC
• D、Attach a 120 volt battery backup power supply to the PC

第21题：

Which of the following will allow a technician to extend a partition?（）

• A、Set the drive up as basic
• B、Format the drive to FAT32
• C、Install a second hard drive
• D、Set the drive as dynamic

第22题：

第23题：