A. Allow the user to demonstrate expertise.
B. Do not argue; empathize with the user, and offer to help.
C. Ask the user to watch as the technician diagnoses and corrects the problem.
D. Document each of the steps to replicate at a later time.
第1题:
计划的主要内容包括______计划必须清楚的确定和描述这些内容。
A.What,Why,Who,Where,When,How many,How much
B.What,Why,We,Where,When,How to,How much
C.What,Why,We,Where,When,How,How much
D.What,Why,Who,Where,When,How,How much
第2题:
计划的主要内容包括______,计划必须清楚地确定和描述这些内容。
A.What, Why, Who, Where, When, How many, How much
B.What, Why, We, Where, When, How to, How much
C.What, Why, We, Where, When, How, How much
D.What, Why, Who, Where, When, How, How much
第3题:
5W2H分析法,包括7个要素:why, what, who, when, where, how, how much.
第4题:
【判断题】新闻导语必须能全部或部分回答who,what,when,where,why,how等问题。
A.Y.是
B.N.否
第5题:
15、若有A、B、C三个不同大小的数字,找出其中的最大值。试给出解决问题的一种算法。 Step1:输入A、B、C; Step2:如果A>B,那么转______,否则转______; Step3:如果A>C,那么输出A,转______,否则输出C,转______; Step4:如果B>C,那么输出B,转______,否则输出C; Step5:结束。
A.Step4,Step3,Step3,Step4,Step5
B.Step3,Step4,Step5,Step5,Step5
C.Step4,Step3,Step4,Step3,Step5
D.Step3,Step4,Step4,Step3,Step5
第6题:
3、5W2H分析法,包括7个要素:why, what, who, when, where, how, how much.