When it comes to placing an interest hook in your elevator pitch and making it more contagious, you should speak proudly about your story as the listener is experiencing it.()
第1题:
When asked about your biggest weakness you actually need speak much about what you’ve done to improve it. And by doing so, you would be regarded as a person with initiative.()
第2题:
Which of the following statements about the elevator pitch are true?
A.It must grab the audience’s attention.
B.It is a well-structured concise speech.
C.It starts with some common concerns and ends up with an interesting hook.
D.It should arouse the listener’s further actions that the speaker wants.
第3题:
A、I suggest that you should give it up.
B、You can’t adopt it.
C、You mustn’t use it.
第4题:
Receiving Visitors at the Airport
Do you, sometimes, need to go to meet some visitors at the airport? What should you do when you meet them? What should you talk about? On their arrival, you should pay attention to the following points:
Going up to meet the visitors
Asking about their journey
Helping with their luggage
When going to the visitors and making introduction at the airport, you should remember that the person of less importance, regardless of gender, is introduced to the person of greater importance and the visitor is always more important than anyone in your organization. The introduction is usually followed by a brief and firm handshake.
To break the ice, after introduction, you can ask about their journey, like: “Did you enjoy your journey?” , “How was your trip?” etc. If you want to be more friendly and helpful, you may offer to take the luggage.
When you get to the hotel, accompany your visitors to the hotel front desk and help them with the check-in. After check-in, ask a bell boy to help carry the luggage.
When your visitors have settled down, discuss the schedule with them to see if there might be any changes. If there are changes, don't forget to let the related persons know.
1.When making introductions, the introduction is usually starting with a brief and firm handshake.
2.In order to break the ice, you may ask visitors about their journey after the introduction.
3.If you want to be more friendly and helpful, you'd better help carry the luggage.
4.You should discuss the schedule with the visitors before they've settled down.
5.It is not friendly to ask about the visitor's journey.
参考答案:1.T 2.T 3.T 4.F 5.F
第5题:
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第7题:
Wise buying is a positive way in which you can make your money go further. The ()you go about purchasing an article or a service can actually ()you money or can add ()the cost. Take the ()example of a hairdryer. If you are buying a hairdryer, you might ()that you are making the ()buy if you choose one ()look you like and which is also the cheapest ()price. But when you get it home you may find that it ()twice as long as a more expensive ()to dry your hair. The cost of the electricity plus the cost of your time could well ()your hairdryer the most expensive one of all. So what principles should you ()when you go out shopping? If you ()your home, your car or any valuable ()in excellent condition, you’ll be saving money in the long () Before you buy a new (),talk to someone who owns one. If you can, use it or borrow it to check it suits your particular () Before you buy an expensive (),or a service, do check the price and ()is on offer. If possible, choose ()three items or three estimates. 请在第()处填上正确答案。
第8题:
use a more sensitive microphone
shout loudly into to your microphone
go away quietly to continue the phone call
use your hand to help speak into the phone
第9题:
What are you recommended to answer the question tell me about yourself, if you are seeking for your first job?
A.Speak much about how that job appeals to you and caused you to apply for it.
B.Speak much about how your enthusiasm about an area has driven you to want that job.
C.Speak much about how a book you’ve read or a person you’ve known motivated you to get that job.
D.Speak much about how your past experiences made you decide to compete for that job.
第10题:
When your colleague brings about a problem, you should _______ .
A. find a better way to handle the problem
B. blame him for his lack of responsibility
C. tell him to find the cause of the problem
D. ask a more able colleague for help
由第二段if your colleague causes you problems on the job for lack of responsibility or ability, find ways of dealing with his irresponsibility or inability rather than simply blame the person.可知
第11题:
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.
21. Whom do angry customers tend to aim their dissatisfaction and complaints at?
A. Staff members.
B. Company managers.
C. Those who accompany them.
22. When a customer shouts rudely at you, you should().
A. arg1e back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
23. The underlined sentence “Use your ears more than your mouth” means().
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
24. When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B. Be patient.
C. Be amused.
25. Which of the following statements is true according to the passage?
A. When the customers complain, you needn't listen carefully.
B. You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.
参考答案:21-25:ACBCC
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第14题:
Accounting is More Than Numbers Accounting could date back to about 7,000 years ago. People of that time relied on old accounting methods to record the growth of crops and herds. Accounting has greatly developed with the growth of joints tock companies . When you think of accounting, you may find pages of tables and numbers. That image doesn’t usually give you too much excitement. When you have your ownbusiness, though, those numbers come to mean the world to you because they give you the record of how much money you’ve earned or lost. Actually, accounting is not simply about strange dollar amounts or boring numbers; they’re your sales figures, your costs, and your profits. In other words, accounting is alanguage of business. Once you know how to work with those numbers, how to read those numbers and how to read the story they tell, you will be able to manage your business toward greater success. According to the writer, accounting is().
第15题:
You work as a database administrator for Certkiller .com. You enabled tracing while creating a listener to your database. What additional information is available to you when you enable tracing?()