单选题A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）A The printer cable is not bi-directional.B The user does not have fu

第1题：

Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）

• A、The network connection is unavailable.
• B、The printer is offline.
• C、The user does not have the proper security permissions.
• D、The print spooler is stopped.

第2题：

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

• A、has not been installed on the user’s computer.
• B、is not turned on.
• C、driver is corrupt.
• D、cable is unplugged.

第3题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.

第4题：

A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）

• A、Replace the print roller
• B、Reset to factory defaults
• C、Replace the wristband roll
• D、Clean the heating assembly

第5题：

You have a computer that runs Windows XP Professional. You connect one local print device and install a printer. You share the printer. You need to give a user the ability to manage all new print jobs submitted to the printer. Your solution must prevent the user from installing additional local printers. What should you do?（）

• A、In the printer properties, assign the Manage Printers permission to the user.
• B、In the printer properties, assign the Manage Documents permission to the user.
• C、From the Local Users and Groups snap-in, add the user to the Power Users group.
• D、From the Local Users and Groups snap-in, add the user to the Replicators group.

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第13题：

A user reports that while printing a large document，the local printer fails to print and the document cannot be deleted from the queue. What is the MOST likely cause of the problem？（）

• A、The printer cable is not bi-directional.
• B、The user does not have full printer administration rights.
• C、The computer cannot spool and send the print job fast enough.
• D、The print job is too big for the amount of available memory.

第14题：

Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）

• A、The user is using a PostScript driver.
• B、The printer is not on the HCL.
• C、The user does not have the appropriate permissions to print.
• D、The printer driver is not installed on the terminal server.

第15题：

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the printer ribbon.
• B、Replace the pickup assembly.
• C、Replace the fuser.
• D、Replace the print head.

第16题：

You are the network administrator for The network includes three office locations. Each office has one Windows Server 2003 computer that functions as a file and print server. This server hosts home folders for network users. In each office, a single printer is installed on the file and print server. The local help desk technicians have the necessary permissions to manage printers. A user named King notifies the local help desk that his documents are not printing. A help desk technician finds a list of documents waiting in the print queue. No user can successfully print. The technician cannot delete documents from the queue. You need to restore printing capabilities. What should you do?（）

• A、Install a second instance of the printer. Redirect the original printer to the new printer.
• B、Stop and restart the Print Spooler service. Ask users to resubmit the documents for printing.
• C、Pause the printer. Reconfigure the print queue to hold mismatched documents. Unpause the printer.
• D、Install a second instance of the printer. Delete the original printer. Direct King to resubmit the documents for printing.

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