单选题Your end user customer has not requested a ServicePac to cover the base unit and options they have purchased.  What is a compelling reason to offer service？ （）A IBM ServicePacs remove a liability from you the reseller in the event of fireB IBM ServiceP

题目
单选题
Your end user customer has not requested a ServicePac to cover the base unit and options they have purchased.  What is a compelling reason to offer service？ （）
A

IBM ServicePacs remove a liability from you the reseller in the event of fire

B

IBM ServicePacs remove a liability from you the reseller in the event of flooding

C

IBM ServicePacs provide improved warranty coverage

D

Service just adds a layer of cost you do not need

E

all of the above

相似考题

1. Your best customer calls in with a last-minute need for the BTU/HR or the heat output per server， per hour for a rack of x3650 servers.  What IBM tool will you use to get your answer quickly？（）A、System x Sales Configuration Aid （xSCA）B、BladeCenter & System x Power ConfiguratorC、Configuration & Options Guide - （COG）D、IBM Sizing Guides

2.What is the primary use of the IBM Configuration & Options Guide （COG）？ （）A、IBM System x ServicePac part number look upB、Operating system and part number look upC、General server information and part number look upD、Software compatibility charts

3.A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）A、Contact the IBM FTSS to replace the driveB、Contact the IBM CSR or SSR to replace the driveC、Order a replacement driveD、Contact IBM Service

4. Your end user customer has not requested a ServicePac to cover the base unit and options they have purchased.  What is a compelling reason to offer service？ （）A、IBM ServicePacs remove a liability from you the reseller in the event of fireB、IBM ServicePacs remove a liability from you the reseller in the event of floodingC、IBM ServicePacs provide improved warranty coverageD、Service just adds a layer of cost you do not needE、all of the above

更多“单选题Your end user customer has not requested a ServicePac to cover the base unit and options they have purchased.  What is a compelling reason to offer service？ （）A IBM ServicePacs remove a liability from you the reseller in the event of fireB IBM ServiceP”相关问题

  • 第1题：

    An IT services provider， has a new requirement for you to be able to field general calls concerning System x Servers as a backup function for a tech support person in your company. You have been told to pass on anything that requires more of a solutions-based answer and only answer questions regarding what option goes with what servers.  What tool best accomplishes this task？（）

    • A、IBM Configurations and Options Guide
    • B、IBM Server Proven
    • C、IBM System x Sales Configuration Aid
    • D、IBM xREF Sheets
    • E、IBM Standalone Solutions Configuration Tool

    正确答案:D

  • 第2题：

    Your customer requires you to supply a configuration or proposal in xl format.  What tool is available？ （）

    • A、IBM Standalone Solutions Configuration Tool （SSCT ）
    • B、Server Proven
    • C、Configuration Options Guide （COG）
    • D、xREF （System X reference）

    正确答案:C

  • 第3题：

    You have a request to put together IBM System x and blade servers attached to IBM DS4000 Storage： all in a rack. Your customer is also requesting services.  What IBM resource will help you put these different products together？（）

    • A、IBM System x and BladeCenter Business Partner Guidebook
    • B、IBM Sizing Guides
    • C、IBM Configuration & Options Guide （COG）
    • D、IBM Standalone Solutions Configuration Tool （SSCT）

    正确答案:D

  • 第4题：

    Your customer wants to make sure that there are not going to be compatibility issues between a third party HBA connecting to their non-IBM Storage device.  What IBM resource would you start with to determine compatibility？（）

    • A、IBM Sizing Guides
    • B、IBM Configuration & Options Guide （COG）
    • C、IBM Standalone Solutions Configuration Tool （SSCT）
    • D、IBM ServerProven

    正确答案:D

  • 第5题：

    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

    • A、The customer used their IBM Customer Number
    • B、The customer has activated their base warranty
    • C、The customer purchased Remote Technical Support Servicepac
    • D、The customer escalated the issue to the Duty Manager

    正确答案:C

  • 第6题：

    Why should you sell IBM memory to your customer at the time of the system sale？ （）

    • A、IBM Memory is tested and supported in IBM systems， plus it automatically assumes the balance of system warranty. It is much more difficult to sell memory upgrades to customers after the server has been purchased.
    • B、IBM memory is no different to third party memory， so memory can be sold at any time after the sale with ease.
    • C、IBM memory needs a ServicePac to be sold for warranty to be implemented， so can only be sold at time of system sale.
    • D、You should sell IBM memory at the time of system sale， as Servers can not be expanded once configured in SSCT.

    正确答案:A

  • 第7题：

    Why should an IBM Reseller offer IBM Services on every solution？（）

    • A、If you do not offer it， IBM or someone else （perhaps your competitors） will.
    • B、Protects the end user in the event there is a service issue.
    • C、Protects the Reseller in the event the end user has a service issue.
    • D、all of the above

    正确答案:D

  • 第8题：

    单选题
    Why should an IBM Reseller offer IBM Services on every solution？（）
    A

    If you do not offer it， IBM or someone else （perhaps your competitors） will.

    B

    Protects the end user in the event there is a service issue.

    C

    Protects the Reseller in the event the end user has a service issue.

    D

    all of the above


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
    A

    Contact the IBM FTSS to replace the drive

    B

    Contact the IBM CSR or SSR to replace the drive

    C

    Order a replacement drive

    D

    Contact IBM Service


    正确答案： D
    解析： 暂无解析

  • 第10题：

    单选题
    Your end user customer has not requested a ServicePac to cover the base unit and options they have purchased.  What is a compelling reason to offer service？ （）
    A

    IBM ServicePacs remove a liability from you the reseller in the event of fire

    B

    IBM ServicePacs remove a liability from you the reseller in the event of flooding

    C

    IBM ServicePacs provide improved warranty coverage

    D

    Service just adds a layer of cost you do not need

    E

    all of the above


    正确答案： E
    解析： 暂无解析

  • 第11题：

    单选题
    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
    A

    The customer used their IBM Customer Number

    B

    The customer has activated their base warranty

    C

    The customer purchased Remote Technical Support Servicepac

    D

    The customer escalated the issue to the Duty Manager


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    A customer is running a number of non-IBM servers purchased two years ago and has settled on one of the new IBM xSeries servers as a migration path.  From the following options， which is the preferred migration path？（）
    A

    Copy the image of the non-IBM servers and copy that image to the IBM servers， then reboot the IBM servers.

    B

    Copy the image from the non-IBM servers with RDM and install them with IBM Director to the new IBM servers. Reboot the IBM servers.

    C

    Install a fresh operating system using ServerGuide， and then install the applications and copy the data from the old servers.

    D

    Install a fresh operating system on the IBM servers and then run ServerGuide on the IBM servers to migrate the applications and data to the IBM servers.


    正确答案： D
    解析： 暂无解析

  • 第13题：

    What IBM resource is good for locating ServicePacs for current System x servers， DS4000 Storage， and tape？（）

    • A、IBM Sizing Guides
    • B、IBM Configuration & Options Guide （COG）
    • C、IBM Standalone Solutions Configuration Tool （SSCT）
    • D、IBM xREF Sheets

    正确答案:C

  • 第14题：

    A customer is experiencing problems with a failed disk drive on their newly purchased p630 server.   The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created.   The customer does not have the skills to do this.  There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement （SWMA） 24/7 contract. What should the pSeries technical specialist do first？（）

    • A、Offer to rebuild the logical volume for a fee.
    • B、Offer to talk the customer through the procedure to rebuild the logical volume for a fee.
    • C、Suggest the customer open a call with IBM TechLine； offer to explain how the process works.
    • D、Suggest the customer open a call with IBM SupportLine； offer to explain how the process works.

    正确答案:D

  • 第15题：

    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）

    • A、A solution sizing questionnaire
    • B、Verify the customer has the proper racks
    • C、A Technical Delivery Assessment
    • D、Verify the customer has enough cooling in the computer room

    正确答案:C

  • 第16题：

    What IBM resource will give you a picture of the possible plug types clearly labeled for those times your customer asks， "What plug type do I tell my electrician to use， and what does it look like？ （）

    • A、IBM Power Configurator Tool
    • B、IBM xREF Sheets
    • C、IBM Configuration & Options Guide COG
    • D、IBM ServerProven

    正确答案:C

  • 第17题：

    A customer is looking for a low cost System x Server solution that has a fairly robust set of software application workload requirements.  Which tool will assist you in making sure the hardware will match the workload？（）

    • A、IBM Configuration & Options Guide （COG）
    • B、IBM Sizing Guides
    • C、IBM xREF Sheets
    • D、IBM ServerProven
    • E、IBM Standalone Solutions Configuration Tool （SSCT）

    正确答案:B

  • 第18题：

    What IBM resource is a search engine used to match hardware and software requirements to help you maximize your sales opportunities？ （）

    • A、IBM Solutions and Options Guide
    • B、IBM Configuration and Options Guide
    • C、IBM Sizing Guides
    • D、IBM Server Proven

    正确答案:C

  • 第19题：

    A customer with both IBM servers and storage asked their storage specialist to present updatedinformation on the IBM storage portfolio. The specialist suspects a competitor is actively selling inthis account. Which of the following questions, if asked by the customer, would most likely indicatecompetitive activity?（）

    • A、Does the DS8700 offer virtualized arrays? 
    • B、How can the IBM SAN Volume Controller work in our environment? 
    • C、What is the raw disk capacity of the IBM System Storage DS5300? 
    • D、What are the support options available on the IBM System Storage DS5020?

    正确答案:A

  • 第20题：

    单选题
    Your customer wants to make sure that there are not going to be compatibility issues between a third party HBA connecting to their non-IBM Storage device.  What IBM resource would you start with to determine compatibility？（）
    A

    IBM Sizing Guides

    B

    IBM Configuration & Options Guide （COG）

    C

    IBM Standalone Solutions Configuration Tool （SSCT）

    D

    IBM ServerProven


    正确答案： B
    解析： 暂无解析

  • 第21题：

    单选题
    A customer is experiencing problems with a failed disk drive on their newly purchased p630 server.   The IBM CE has replaced the disk and now the mirrored Logical Volume needs to be re-created.   The customer does not have the skills to do this.  There is no support contract with the solution provider but the p630 is covered under a Software Maintenance Agreement （SWMA） 24/7 contract. What should the pSeries technical specialist do first？（）
    A

    Offer to rebuild the logical volume for a fee.

    B

    Offer to talk the customer through the procedure to rebuild the logical volume for a fee.

    C

    Suggest the customer open a call with IBM TechLine； offer to explain how the process works.

    D

    Suggest the customer open a call with IBM SupportLine； offer to explain how the process works.


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    You have a request to put together IBM System x and blade servers attached to IBM DS4000 Storage： all in a rack. Your customer is also requesting services.  What IBM resource will help you put these different products together？（）
    A

    IBM System x and BladeCenter Business Partner Guidebook

    B

    IBM Sizing Guides

    C

    IBM Configuration & Options Guide （COG）

    D

    IBM Standalone Solutions Configuration Tool （SSCT）


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
    A

    A solution sizing questionnaire

    B

    Verify the customer has the proper racks

    C

    A Technical Delivery Assessment

    D

    Verify the customer has enough cooling in the computer room


    正确答案： C
    解析： 暂无解析

  • 第24题：

    单选题
    What IBM resource will give you a picture of the possible plug types clearly labeled for those times your customer asks， "What plug type do I tell my electrician to use， and what does it look like？ （）
    A

    IBM Power Configurator Tool

    B

    IBM xREF Sheets

    C

    IBM Configuration & Options Guide COG

    D

    IBM ServerProven


    正确答案： B
    解析： 暂无解析

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