单选题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should th
题目
Talk to co-workers while interacting with customers to help diagnose the issues
Be culturally sensitive
Provide each user with a complete, detailed report of the current outage status
Listen and do not interrupt a customer and then provide a brief status update
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参考答案和解析
更多“单选题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should th”相关问题
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第1题：
A company plans to implement a wired network between several computers. The company wants this network to be able to have a transmission rate of 1Gbps. Which of the following cable types should be purchased?（）
A.Coaxial
B.CAT3
C.CAT5
D.CAT5e
参考答案：D
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第2题：
A company plans to implement a wired network between several computers. The company wants this network to be able to have a transmission rate of 1Gbps. Which of the following cable types should be purchased?（）
- A、Coaxial
- B、CAT3
- C、CAT5
- D、CAT5e
正确答案:D -
第3题：
Several remote sales employees， who have come into the office this week， report that they are unable to get on the Internet， but no other users have reported similar issues. The help desk hasescalated the issue and the case notes state that the users have IP addresses that begin with 169. Which of the following should the system administrator check FIRST？（）
- A、DHCP server
- B、Network switches
- C、DNS server
- D、Core router
正确答案:A -
第4题：
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）
- A、Talk to co-workers while interacting with customers to help diagnose the issues
- B、Be culturally sensitive
- C、Provide each user with a complete, detailed report of the current outage status
- D、Listen and do not interrupt a customer and then provide a brief status update
正确答案:D -
第5题：
You are designing a group management strategy for users in the finance department. You need to identify the appropriate changes that need to be made to the current group management strategy. You want to accomplish this goal by using the minimum number of groups. What should you do？（）
- A、 Add the finance users to the financeData group to which the necessary permissions have been assigned.
- B、 Add the finance users to the financeGG group to which the necessary permissions have been assigned.
- C、 Add the finance users to the financeGG group. Then add the financeGG group to the financeData group to which the necessary permissions have been assigned.
- D、 Add the finance users to the financeGG group. Add the financeGG group to the financeUG group to the financeDat group to which the necessary permissions have been assigned.
正确答案:B -
第6题：
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）ARun TRACERT from the users workstation.
BStart with the Last Known Good Configuration and reboot the computer.
CReplace the network interface card （NIC）.
DPING the users workstation.
正确答案： D解析： 暂无解析 -
第7题：
单选题A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）AThe system’s local time settings
BThe system’s O/S version and patch status
CThe system’s network configuration
DThe mail server’s configuration
正确答案： D解析： 暂无解析 -
第8题：
单选题A company plans to implement a wired network between several computers. The company wants this network to be able to have a transmission rate of 1Gbps. Which of the following cable types should be purchased?（）ACoaxial
BCAT3
CCAT5
DCAT5e
正确答案： A解析： 暂无解析 -
第9题：
单选题Several remote sales employees， who have come into the office this week， report that they are unable to get on the Internet， but no other users have reported similar issues. The help desk hasescalated the issue and the case notes state that the users have IP addresses that begin with 169. Which of the following should the system administrator check FIRST？（）ADHCP server
BNetwork switches
CDNS server
DCore router
正确答案： A解析： 暂无解析 -
第10题：
单选题Users are unable to stay connected to the company's wireless network. Several times throughout the day the users' signals are dropped and they are forced to reconnect to the network. A technician determines the network cabling that supplies the WAP has been run inside with several power lines. Which of the following is the MOST likely cause of the network issue?（）AAshort
BOpen pairs
CESD
DEMI
正确答案： A解析： 暂无解析 -
第11题：
多选题Which four of these key points should be considered during implementation of PPPoA architecture？（）Athe number of subscribers that will be serviced currently and in the future because this affects the number of required PPPoA sessions
BThe types of applications that the NSP offers to the end subscriber
CThe capacity of ATM and Frame Relay interworking on the NSP
Din the case of more than one user， whether all users need to reach the same final destination orservice，or they all have different service destinations
EWhether the service provider or the final service destination is providing the IP address to the CPE of the subscriber
正确答案： D,B解析： 暂无解析 -
第12题：
单选题Multiple users call from the same location saying that they have no network connectivity. The administrator is unable to ping the main switch at that IDF. Which of the following configuration management documents would the administrator MOST likely consult to troubleshoot the issue?（）ABaseline configuration
BSecurity policy
CPerformance and transaction logs
DPhysical network diagram
正确答案： C解析： 暂无解析 -
第13题：
Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）
- A、Run TRACERT from the users workstation.
- B、Start with the Last Known Good Configuration and reboot the computer.
- C、Replace the network interface card （NIC）.
- D、PING the users workstation.
正确答案:D -
第14题：
Which four of these key points should be considered during implementation of PPPoA architecture？（）
- A、the number of subscribers that will be serviced currently and in the future because this affects the number of required PPPoA sessions
- B、The types of applications that the NSP offers to the end subscriber
- C、The capacity of ATM and Frame Relay interworking on the NSP
- D、in the case of more than one user， whether all users need to reach the same final destination orservice，or they all have different service destinations
- E、Whether the service provider or the final service destination is providing the IP address to the CPE of the subscriber
正确答案:A,B,D,E -
第15题：
A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）
- A、The system’s local time settings
- B、The system’s O/S version and patch status
- C、The system’s network configuration
- D、The mail server’s configuration
正确答案:A -
第16题：
A customer has an existing high availability SAN environment with CLARiiON, which has been stable for 16 months. They have recently experienced several outages with their current storage systems. They need to purchase additional storage and have asked about tier 1 storage. They are concerned with connecting their existing storage and servers without trouble. Which resource should be consulted while developing the solution options?（）
- A、Disk Magic
- B、TPC for Data
- C、CLARiiON Procedure Generator
- D、System Storage Interoperability Center
正确答案:D -
第17题：
Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）
- A、Escalating the problem
- B、Testing the solution and identifying the effects
- C、Continuing to gather information about the same symptoms
- D、Documenting the solution and the entire process
正确答案:B -
第18题：
单选题A customer has an existing high availability SAN environment with CLARiiON, which has been stable for 16 months. They have recently experienced several outages with their current storage systems. They need to purchase additional storage and have asked about tier 1 storage. They are concerned with connecting their existing storage and servers without trouble. Which resource should be consulted while developing the solution options?（）ADisk Magic
BTPC for Data
CCLARiiON Procedure Generator
DSystem Storage Interoperability Center
正确答案： C解析： 暂无解析 -
第19题：
单选题You are designing a group management strategy for users in the finance department. You need to identify the appropriate changes that need to be made to the current group management strategy. You want to accomplish this goal by using the minimum number of groups. What should you do？（）AAdd the finance users to the financeData group to which the necessary permissions have been assigned.
BAdd the finance users to the financeGG group to which the necessary permissions have been assigned.
CAdd the finance users to the financeGG group. Then add the financeGG group to the financeData group to which the necessary permissions have been assigned.
DAdd the finance users to the financeGG group. Add the financeGG group to the financeUG group to the financeDat group to which the necessary permissions have been assigned.
正确答案： B解析： 暂无解析 -
第20题：
多选题You executed this command to create a password file: $ orapwd file = orapworcl entries = 10 ignorecase = N Which two statements are true about the password file?（）AIt will permit the use of uppercase passwords for database users who have been granted the SYSOPER role.
BIt contains username and passwords of database users who are members of the OSOPER operating system group.
CIt contains usernames and passwords of database users who are members of the OSDBA operating system group.
DIt will permit the use of lowercase passwords for database users who have granted the SYSDBA role.
EIt will not permit the use of mixed case passwords for the database users who have been granted the SYSDBA role.
正确答案： E,C解析： 暂无解析 -
第21题：
单选题Users report that they are unable to connect to a server. An administrator confirms that it is unreachable across the network. Other administrators have been working in the server room throughout the day. Which of the following is the NEXT step the administrator should take？（）AVerify the configuration of the connected port on the network switch.
BReboot the server.
CInstall a new NIC on the server.
DVerify that network cables are connected.
正确答案： B解析： 暂无解析 -
第22题：
单选题Which of the following statements is true about Sony?ASony is making a new effort for more technological and marketing innovations.
BIts revenue and profits have improved recently.
CSony is trying to make friends with Microsoft, another player in this industry.
DMicrosoft has been making computer games for the last 20 years.
正确答案： C解析：
录音开头便描述到“市场领导者Sony正在changing the technological and business rules”，可见Sony正在进行科技和市场创新，与选项A表达意思相一致。
【录音原文】
Sony, the market leader, is changing the technological and business rules that have defined this cut-throat industry for two decades. By doing so, it hopes to both to improve its fortunes—earlier this year the company admitted that its revenues and profits had unexpectedly plunged—and to fend off a challenge from Microsoft, which launched its first games console, the Xbox, in 2001. -
第23题：
单选题Users are reporting that they are still experiencing network issues even though a fix was recentlyapplied. Which of the following troubleshooting methodology steps is the administrator using?（）AEscalating the problem
BTesting the solution and identifying the effects
CContinuing to gather information about the same symptoms
DDocumenting the solution and the entire process
正确答案： D解析： 暂无解析 -
第24题：
单选题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）ATalk to co-workers while interacting with customers to help diagnose the issues
BBe culturally sensitive
CProvide each user with a complete, detailed report of the current outage status
DListen and do not interrupt a customer and then provide a brief status update
正确答案： A解析： 暂无解析