A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）A、“Can you avoid using the PC that crashed?”B、“What was the last thing that occurred before the PC had p

题目

A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）

  • A、“Can you avoid using the PC that crashed?”
  • B、“What was the last thing that occurred before the PC had problems?”
  • C、“What were you doing before the PC went down?”
  • D、“What was the last thing you did before the PC crashed?”
相似考题

1.听力原文：If a customer informs his bank that a draft which has been issued to him has been lost, the drawee bank should be noticed immediately.(8)A．The customer should first notify the drawee bank of the loss of his draft.B．The customer should first notify the drawer bank of the loss of his draft.C．The customer should first notify the remitting bank of the loss of his draft.D．The customer should first notify the collecting bank of the loss of his draft.

2.A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.

3.The most important customer a technician has is:()A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.

4.●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager's company, but the customer wants to pursue a solution at the meeting.The project manager should (72) .(72)A. tell the customer that he will not address any problems becausethis is only an information exchange meetingB. tell the customer that the problem is not sufficiently defined to determine the appropriate actionC. collect as much information on the problem without committing his company to a solutionD. give the customer a range of solutions that might be acceptable to his Company

更多“A frustrated customer has called”相关问题

  • 第1题：

    ______ the Charterer seeks to say that the contract has been frustrated or that there has been an anticipatory breach which entitles him to rescind，then he has such rights as are given him at common law．

    A.Where

    B.As a fact that

    C.In so far as

    D.In no case that


    正确答案：A

  • 第2题：

    The most important customer a technician has is:（）

    • A、the customer standing right in front of them.
    • B、the customer who owes the company the most money.
    • C、the customer calling on the phone.
    • D、the customer they have an appointment with in an hour.

    正确答案:A

  • 第3题：

    A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

    • A、Transfer the customer to another technician, who can allocate more time to the issue.
    • B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
    • C、Listen to what the customer has to say and calmly recommend the best course of action.
    • D、Use technical language to demonstrate knowledge and expertise to the customer.

    正确答案:C

  • 第4题：

    A customer has two sites located 500 kilometers apart. The customer has both a high-speedInternet link and dark fiber between the sites. The customer wants to utilize storage resources ateither site leveraging replication for disaster recovery implementations. The customer wants to linkthese two sites together. Which option provides the highest performance and is most reliable？（）

    • A、iFCP router
    • B、FCIP router
    • C、DWDM and CWDM
    • D、LC multi-mode 50 micron fiber

    正确答案:C

  • 第5题：

    A solution provider has proposed a pSeries solution to a new customer.  The solution is complex with a number of technologies that are new to the customer. They have a tight timeline for implementation.  The solution provider has not been able to get a clear understanding as to how the customer will backup the system.  What would be the most appropriate action to address the risks with this solution？（）

    • A、Sell Sysback
    • B、Conduct a SAR
    • C、Sell Supportline
    • D、Provide a project timeline

    正确答案:B

  • 第6题：

    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）

    • A、A solution sizing questionnaire
    • B、Verify the customer has the proper racks
    • C、A Technical Delivery Assessment
    • D、Verify the customer has enough cooling in the computer room

    正确答案:C

  • 第7题：

    Which of the following customer environments is addressed by IBM System Storage N series gateways?（）

    • A、 a customer with CIFS, NFS and GPFS requirements 
    • B、 a customer wanting to natively implement Easy Tier 
    • C、 a customer who has large block sequential write requirements 
    • D、 a customer who needs to consolidate multiple storage controllers under one managementinterface 

    正确答案:D

  • 第8题：

    单选题
    If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）
    A

    End the call quickly, even if a solution has not been found.

    B

    Ask the caller to call back in a while.

    C

    Put the caller on hold briefly and take a deep breath.

    D

    Pass the caller to another support representative.


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）
    A

    Contact the IBM FTSS to replace the drive

    B

    Contact the IBM CSR or SSR to replace the drive

    C

    Order a replacement drive

    D

    Contact IBM Service


    正确答案： D
    解析： 暂无解析

  • 第10题：

    单选题
    （）has been called the “cradle of American Liberty”.
    A

    Philadelphia

    B

    Plymouth

    C

    Boston


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）
    A

    A solution sizing questionnaire

    B

    Verify the customer has the proper racks

    C

    A Technical Delivery Assessment

    D

    Verify the customer has enough cooling in the computer room


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    Megatronix has conducted a new customer ______ survey.
    A

    satisfied

    B

    satisfaction

    C

    satisfying

    D

    satisfactory


    正确答案： D
    解析：
    句意：Megatronix做了一次新的顾客满意度调查。此处意为“满意”，空格处与前后的名词构成复合名词customer satisfaction survey，意为“顾客满意度调查”。填入形容词与句意不符。conduct进行；做；处理。satisfaction满意。satisfied满意的，满足的。satisfactory令人满意的。

  • 第13题：

    A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()

    A.Tell the customer that he will not address any problems
    B.Tell the customer that the problem is not sufficiently defined to company to a solution
    C.Collect as much information on the problem without committing his company to a solution
    D.Give the customer a range of solutions that might be acceptable to his company

    答案：C
    解析：
    经理与客户的非正式会议上提出一个问题对于项目有重大影响，客户希望开一个专题会议，项目经理应该（72）。A.告诉客户他不会提出任何问题B.告诉客户这个问题是没有充分定义C.收集更多的问题信息决定是否召开专题会议D.给客户几个可能被接受的解决方案

  • 第14题：

    （）has been called the “cradle of American Liberty”.

    • A、Philadelphia
    • B、Plymouth
    • C、Boston

    正确答案:A

  • 第15题：

    Machine policy templates can be assigned based on certain attributes of a machine. A customer  organizes their machines based on the following requirements：   The machines are all placed in specific Organizational Units in the Active Directory.   The customer has Citrix Servers， and they have a specific naming convention meant only for their Citrix Servers. The customer has DHCP enabled for all the client machines.   The customer has made it clear that they should not need to change anything in the existing infrastructure. Given these requirements， which single assignment attribute would be chosen for assigning machine policy templates？（）

    • A、Hostnames
    • B、IP Addresses
    • C、Machine Group Tag
    • D、Active Directory Groups

    正确答案:C

  • 第16题：

    What is the main reason for doing a Solutions Assurance Review with the customer？ （）

    • A、To revalidate the total solution
    • B、To overcome objections to the solution
    • C、To review the pricing with the customer
    • D、To ensure the customer has the correct applications

    正确答案:A

  • 第17题：

    The client team tends to bring the pSeries technical specialist in very late in the process.  This has caused several problems where the specialist has had to correct some misunderstandings about the technology.  The specialist is getting very frustrated and would like to avoid these misunderstandings in future. What would be the most appropriate way to handle this？（）

    • A、Refuse to work with the account team unless they are brought in right at the beginning.
    • B、Talk to the account team and ask them to bring them in earlier so that they can better understand the account.
    • C、Explain the situation to the customer and ask them to talk to the account team about bringing them in earlier.
    • D、Explain the situation to the sales manager and ask him to talk to the account team about bringing them in earlier.

    正确答案:B

  • 第18题：

    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）

    • A、The customer used their IBM Customer Number
    • B、The customer has activated their base warranty
    • C、The customer purchased Remote Technical Support Servicepac
    • D、The customer escalated the issue to the Duty Manager

    正确答案:C

  • 第19题：

    A customer has a new p5-550 running AIX 5.2 that is SAN-attached to a FAStT900.  They have encountered hangs lasting over a minute on their new system during application load testing.  They called the pSeries technical specialist for advice.  Which of the following would be the most appropriate questions to determine their next step in resolving the problem？（）

    • A、Are there any errors in the error log？ Do they indicate any hardware or software errors？
    • B、Has performance data been collected？ What do the results show in terms of I/O statistics？
    • C、Has performance data been collected？ What do the results show in terms of CPU utilization？ 
    • D、What type of SAN switch is the customer using？ What are the microcode levels on the switch？

    正确答案:A

  • 第20题：

    单选题
    A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）
    A

    “Can you avoid using the PC that crashed?”

    B

    “What was the last thing that occurred before the PC had problems?”

    C

    “What were you doing before the PC went down?”

    D

    “What was the last thing you did before the PC crashed?”


    正确答案： A
    解析： 暂无解析

  • 第21题：

    单选题
    （）the Charterer seeks to say that the contract has been frustrated or that there has been an anticipatory breach which entitles him to rescind，then he has such rights as are given him at common law.
    A

    Where

    B

    As a fact that

    C

    In so far as

    D

    In no case that


    正确答案： D
    解析： 暂无解析

  • 第22题：

    单选题
    A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）
    A

    The customer used their IBM Customer Number

    B

    The customer has activated their base warranty

    C

    The customer purchased Remote Technical Support Servicepac

    D

    The customer escalated the issue to the Duty Manager


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    The most important customer a technician has is:（）
    A

    the customer standing right in front of them.

    B

    the customer who owes the company the most money.

    C

    the customer calling on the phone.

    D

    the customer they have an appointment with in an hour.


    正确答案： A
    解析： 暂无解析

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