A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take？ （）A、Replace the toner cartridge.B、Recommend the use of smaller graphics.C、Check the amount of memory installed.D、Recommend connecting fewer u

第1题：

A company would like to dispose of old toner units. Which of the following would be the MOST appropriate course of action to take？（）

• A、Use an approved recycling program either through a vendor or local government agency.
• B、Old toner disposal is the responsibility of the manufacturer. Call the appropriate number at the respective company.
• C、Toss the units into the trash. Toner cartridges are biodegradable.
• D、Clean out the toner cartridges with warm water and place the clean units into the recycling collection.

第2题：

A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）

• A、Windows Firewall settings
• B、DHCP settings
• C、Disable HomeGroup
• D、Wireless on/off switch

第3题：

A printer takes a long time to print high-end graphics.  Which of the following would be the FIRST action to take？（）

• A、Recommend the use of smaller graphics.
• B、Replace the toner cartridge.
• C、Recommend connecting fewer users to the printer.
• D、Check the amount of memory installed.

第4题：

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

• A、Clean the toner cartridge.
• B、Change the paper.
• C、Replace the fuser.
• D、Print a test page.

第5题：

A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）

• A、Restart the print job in the print queue.
• B、Print a test page from the printer properties.
• C、Run the Add Printer Wizard.
• D、Restart the print spooler service.

第6题：

Which of the following should the technician do FIRST when removing a paper jam?（）

• A、Open all the doors in the printer.
• B、Clear the print queue.
• C、Turn the printer off.
• D、Take the printer offline.

第7题：

A user reports that their thermal wristband printer is printing barcodes that will not scan properly.Which of the following maintenance techniques would MOST likely resolve this issue?（）

• A、Replace the print roller
• B、Reset to factory defaults
• C、Replace the wristband roll
• D、Clean the heating assembly

第8题：

A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

• A、Printer driver
• B、Protocol stack
• C、Network connectivity
• D、Correct patch application

第9题：

You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer. The sales department frequently prints multiple-page presentation graphics， which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print. You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort. What should you do？ （）

• A、Configure the priority of the printer to 50. Add a new printer， and set the priority to 1.  For the new printer， deny Print permission for users in the sales department.
• B、Configure the priority of the printer to 50. Add a new printer， and set the priority to 95  For the new printer， deny Print permission for users in the sales department.
• C、Monitor the print queue， and raise the priority of all the print jobs that are sent by users who are not members of the sales department.
• D、Delete the old printer. Add a new printer， and set the priority to a higher value. Pause the print queue only when graphic-intensive print jobs are printing.

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第13题：

A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?（）

• A、The drum is faulty.
• B、The print buffer is full.
• C、The printer is out of toner.
• D、The fuser is faulty.

第14题：

A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）

• A、Use the printer’s clean option.
• B、Replace the printer data cable.
• C、Print the demo page from the printer.
• D、Reinstall the drivers.

第15题：

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）

• A、Replace the printer.
• B、Replace print head assembly.
• C、Clean the print head.
• D、Use a different brand of paper.

第16题：

A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

• A、Transfer the customer to another technician, who can allocate more time to the issue.
• B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
• C、Listen to what the customer has to say and calmly recommend the best course of action.
• D、Use technical language to demonstrate knowledge and expertise to the customer.

第17题：

A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）

• A、Replace the paper with thinner paper.
• B、Replace the toner cartridges.
• C、Replace the fuser.
• D、Replace the print heads.

第18题：

A Laser printer keeps getting a "Memory Overflow" error when printing a particular document. Which three of the following are possible fixes？（）

• A、reset the printer cable
• B、replace the toner cartridge
• C、decrease the print resolution
• D、add more RAM to the printer
• E、reduce the RET（Resolution Enhancement Technology）

第19题：

A printer is consistently printing random characters on every page. Which of the following should be done? （）(Select TWO).

• A、Power cycle the printer
• B、Replace the fuser
• C、Check for paper jams
• D、Clean the print drum
• E、Check the printer driver

第20题：

You administer a Windows 2000 Professional desktop computer. TKPrinter1 is a printer used by the engineering and research departments. The printer is shared from the Windows 2000 Professional computer that you administer. The engineering department frequently prints documents that are several pages in length， which takes a long time to print. Users in the research department who have small files to print often must wait a long time for their jobs to print. You want to reduce the time it takes for the user in research department to print their files. You want to accomplish this with the least amount of administrative effort.  What should you do？（）

• A、Monitor the print queue， and raise the priority of all the print jobs that are sent by users who are not members of the engineering department.
• B、Delete the old printer. Add a new printer， and set the priority to a higher value. Pause the print queue only when the engineering print jobs are printing.
• C、Configure the priority of TKPrinter1 to 50. Add a new printer， and set the priority to 1. For the new printer， deny Print permission for users in the engineering department.
• D、Configure the priority of TKPrinter1 to 50. Add a new printer， and set the priority to 70. For the new printer， deny Print permission for users in the engineering department.

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第23题：