When implementing a solution to a problem, which of the following is the BEST course of action to take?（）A、Replace all components simultaneously to ensure that the system is functional.B、Replace all hardware associated with the problem first to eliminate

题目

When implementing a solution to a problem, which of the following is the BEST course of action to take?（）

  • A、Replace all components simultaneously to ensure that the system is functional.
  • B、Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software
  • C、Purchase new parts for the system to confirm that they function.
  • D、Implement one change at a time, reversing the change if it has not resolved the problem.
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1.The best solution to the problem of the spread of bird flu is ______.A. to kill all the birds in an area where bird flu has been discoveredB. to kill all the chickensC. to kill all the birdsD. to kill all the chickens when bird flu has been discovered

2.A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.

3.When making changes to a server, which of the following is the BEST way to troubleshoot a problem?()A. Perform root cause analysis and then test the theory to determine the cause.B. Make changes to the system and document everything once the problem is resolved.C. Make multiple changes to all affected areas to resolve all potential issues.D. Make a change and if the problem is not resolved, reverse the change.

4.A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.

更多“When implementing a solution to a problem, which of the following is the BEST course of action to take?（）A、Replace all components simultaneously to ensure that the system is functional.B、Replace all hardware associated with the problem first to eliminate ”相关问题

  • 第1题：

    When implementing a solution to a problem, which of the following is the BEST course of action to take?()

    A. Replace all components simultaneously to ensure that the system is functional.

    B. Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software

    C. Purchase new parts for the system to confirm that they function.

    D. Implement one change at a time, reversing the change if it has not resolved the problem.


    参考答案：D

  • 第2题：

    When experiencing video problems， which of the following should be performed FIRST to ensure that the monitor is not causing the problem？ （）

    • A、Check for the latest video drivers.
    • B、Install a known-good video adapter.
    • C、Attach the monitor to a known-good computer.
    • D、Replace the monitor.

    正确答案:C

  • 第3题：

    A user has discovered that even though they are using the latest version of the anti-virus software,the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?（）

    • A、Replace the computer.
    • B、Run chkdsk /f.
    • C、Update the virus signatures.
    • D、Run scandisk.

    正确答案:C

  • 第4题：

    A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）

    • A、Run chkdsk.
    • B、Run an antivirus program.
    • C、Replace the faulty mouse.
    • D、Remove any recently added hardware.

    正确答案:B

  • 第5题：

    When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）

    • A、Establish a new theory of probable cause.
    • B、Reverse the change.
    • C、Implement the next logical change.
    • D、Perform a root cause analysis.

    正确答案:B

  • 第6题：

    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）

    • A、 Identify changes to the system.
    • B、 Replicate the problem in the system.
    • C、 Verify full system functionality. 
    • D、 Implement the solution.

    正确答案:C

  • 第7题：

    A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?（）

    • A、Replace the paper with thinner paper.
    • B、Replace the toner cartridges.
    • C、Replace the fuser.
    • D、Replace the print heads.

    正确答案:A

  • 第8题：

    When implementing a solution to a problem， which of the following is the BEST course of action to take？（）

    • A、 Replace all components simultaneously to ensure that the system is functional.
    • B、 Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.
    • C、 Purchase new parts for the system to confirm that they function.
    • D、 Implement one change at a time， reversing the change if it has not resolved the problem.

    正确答案:D

  • 第9题：

    单选题
    After upgrading a server motherboard to the latest firmware revision， configuring LAN access in the SSU （System Setup Utility） fails. Which action should be taken FIRST to correct this problem？（）
    A

     replace the NIC

    B

     install the latest SSU （System Setup Utility） version

    C

     upgrade the firmware on the NIC

    D

     assign the NIC a static IRQ in the SSU （System Setup Utility）


    正确答案： C
    解析： 暂无解析

  • 第10题：

    单选题
    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem？（）
    A

     Reseat all main components

    B

     Try to replicate the problem

    C

     Flash the BIOS

    D

     Reinstall the operating system


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    When implementing a solution to a problem， which of the following is the BEST course of action to take？（）
    A

     Replace all components simultaneously to ensure that the system is functional.

    B

     Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.

    C

     Purchase new parts for the system to confirm that they function.

    D

     Implement one change at a time， reversing the change if it has not resolved the problem.


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）
    A

     Perform root cause analysis and then test the theory to determine the cause.

    B

     Make changes to the system and document everything once the problem is resolved.

    C

     Make multiple changes to all affected areas to resolve all potential issues.

    D

     Make a change and if the problem is not resolved， reverse the change.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?()

    A. Establish a new theory of probable cause.

    B. Reverse the change.

    C. Implement the next logical change.

    D. Perform a root cause analysis.


    参考答案：B

  • 第14题：

    Which of the following is the FIRST step when troubleshooting an issue？（）

    • A、Identify the problem.
    • B、Verify full system functionality.
    • C、Document all findings.
    • D、Establish a theory of probable cause.

    正确答案:A

  • 第15题：

    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）

    • A、Reseat all main components
    • B、Try to replicate the problem
    • C、Flash the BIOS
    • D、Reinstall the operating system

    正确答案:B

  • 第16题：

    After upgrading a server motherboard to the latest firmware revision， configuring LAN access in the SSU （System Setup Utility） fails. Which action should be taken FIRST to correct this problem？（）

    • A、 replace the NIC
    • B、 install the latest SSU （System Setup Utility） version
    • C、 upgrade the firmware on the NIC
    • D、 assign the NIC a static IRQ in the SSU （System Setup Utility）

    正确答案:C

  • 第17题：

    A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）

    • A、Transfer the customer to another technician, who can allocate more time to the issue.
    • B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.
    • C、Listen to what the customer has to say and calmly recommend the best course of action.
    • D、Use technical language to demonstrate knowledge and expertise to the customer.

    正确答案:C

  • 第18题：

    Which of the following is the MOST important reason for referencing the HCL？（）

    • A、 To ensure that all hardware being used has previously been tested
    • B、 To ensure that all hardware being used has the latest firmware
    • C、 To ensure that all hardware being used is the most energy efficient
    • D、 To ensure that all hardware being used can be upgraded in the future

    正确答案:A

  • 第19题：

    When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）

    • A、 Perform root cause analysis and then test the theory to determine the cause.
    • B、 Make changes to the system and document everything once the problem is resolved.
    • C、 Make multiple changes to all affected areas to resolve all potential issues.
    • D、 Make a change and if the problem is not resolved， reverse the change.

    正确答案:D

  • 第20题：

    A DNS server for a large network is experiencing performance problems.  Which of the following options is the best solution to fix the problem？（）

    • A、Enable NIS
    • B、Purchase a larger server
    • C、Use /etc/hosts on all of the systems
    • D、Create secondary name servers throughout the network

    正确答案:D

  • 第21题：

    单选题
    Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）
    A

     Identify changes to the system.

    B

     Replicate the problem in the system.

    C

     Verify full system functionality. 

    D

     Implement the solution.


    正确答案： A
    解析： 暂无解析

  • 第22题：

    单选题
    When implementing a solution to a problem, which of the following is the BEST course of action to take?（）
    A

    Replace all components simultaneously to ensure that the system is functional.

    B

    Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software

    C

    Purchase new parts for the system to confirm that they function.

    D

    Implement one change at a time, reversing the change if it has not resolved the problem.


    正确答案： D
    解析： 暂无解析

  • 第23题：

    多选题
    Which of the following are the FIRST actions to take when an administrator is troubleshooting a server？（）
    A

    Make one change at a time and test/confirm the change has resolved the problem.

    B

    Verify full system functionality.

    C

    Replicate the problem.

    D

    Determine if a common element is causing multiple problems.

    E

    Identify any changes to the server.


    正确答案： D,C
    解析： 暂无解析

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