A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）A、Perform an antivirus program scanB、Boot the machine into Safe ModeC、Remove the machine from the networkD、Check for system security

第1题：

A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allow the user to transfer the needed files?（）

• A、An IEEE-1394 device
• B、A NIC device
• C、An IrDA device
• D、A FDD device

第2题：

A user states that when the user copies files from ‘My Documents’ to a network share, the files are no longer available locally. Which of the following BEST describes the reason the files are no longer visible?（）

• A、The user copied to a read-only folder share.
• B、The user changed the attributes of the files.
• C、The user copied the files from the local My Documents folder.
• D、The user moved instead of copied the files.

第3题：

在工作组模型中，PC01上有一用户账户User1密码为password，他在本机上有管理员权限。PC02上也有一用户账户User1密码同为password，只有普通用户的权限。问用User1在PC01上登录后，通过网络访问PC02时，在PC02上是（）的权限。

第4题：

After setting up a new computer, a user states that the mouse and keyboard will not work. Whichof the following is the MOST likely reason?（）

• A、The network cable is disconnected
• B、The PS/2 connectors are switched
• C、The USB connectors are switched
• D、The hard drive is unplugged

第5题：

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

• A、 Reboot the file server.
• B、 Ask the user what they were doing when they noticed the problem.
• C、 Ask the user to reboot their PC.
• D、 Ask the user to ping the default gateway and report the response times back to the administrator.

第6题：

User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）

• A、Use infrared to print remotely.
• B、Unplug the printer and install it on the new pc.
• C、Share the Printer in Windows.
• D、Update universal drivers to allow printing.

第7题：

Which two applications can be used by a user to report emergency work， if the user at least wants to report downtime， classify the request， and report actuals？（）

• A、 Job Plan
• B、 Quick Reporting
• C、 Labor Reporting
• D、 Work Order Tracking
• E、 Assignment Manager

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第13题：

When adding a new user and assigning a role, which user role has "read only" rights to theconfiguration and operational states? （）

• A、user
• B、read_only
• C、target_operator
• D、security_operator

第14题：

A user has reported that they cannot access the company FTP site. The user states that they are using the IP address that was given to them “74200.92.105”. Which of the following is MOST likely the problem?（）

• A、Invalid IP address
• B、FTP program is not working
• C、Port 21 is blocked
• D、The FTP site is down

第15题：

Which of the following access levels allows a user to perform normal day to day work with their own files but does not allow them to change system files or computer performance?（）

• A、Administrator
• B、User
• C、Guest
• D、Power user

第16题：

A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).

• A、CPU fan
• B、RAM
• C、Hard drive
• D、Power supply
• E、Video card

第17题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

• A、Put all other work orders on hold and assist the user with all their computer issues.
• B、Have another technician take over support calls for this user.
• C、Explain that the user needs to fill out a work order for the computer problems.
• D、Ask the user to call another technician for more in-depth assistance.

第18题：

The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）

• A、c:/users/user1/documents to c:/users/user1/documents
• B、c:/documents and settings/user1/my documents to c:/users/user1/documents
• C、c:/documents and settings/user1/my documents to c:/documents and settings/user1/my documents
• D、c:/users/user1/my documents to c:/users/user1/documents

第19题：

A user uses both a Microsoft Windows Mobile 5.0 Smartphonebased device  and a Microsoft Windows Mobile 5.0 Pocket PC Phone Edition device for Over-The-Air （OTA） e-mail. Both devices have Microsoft Messaging and Security Feature Pack installed.   A remote wipe command is issued against the Pocket PC device.   The user reconfigures the ActiveSync settings on the Pocket PC device. When the user attempts synchronization， the device hard-resets again.   You need to ensure that the user can synchronize the Pocket PC device.   What should you do？（）

• A、Cancel the remote wipe issued against the Pocket PC device.
• B、Instruct the user to configure only one device for ActiveSync.
• C、Instruct the user to perform a soft-reset of the Pocket PC device.
• D、Instruct the user to perform a manual hard-reset of the Pocket PC device.

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