When a technician left the server room Monday evening everything was operational. When the technician returned Tuesday morning, the front bezel was off of the mail server, and it had been powered off. Which of the following should be checked FIRST?()
第1题:
A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take? ()
第2题:
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?()
第3题:
Mike, a technician, is installing a wireless router for a client. Which of the following is MOST important when installing a wireless router?()
第4题:
When replacing a power supply, what MUST the technician observe?()
第5题:
A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs, but will no longer burn DVDs. When arriving on site, what is the FIRST action that the technician should take?()
第6题:
check for a faulty IDE cable
be sure that the DVD+R is formatted before using it
check for incompatible media
re-install the DVD burning software
第7题:
The technician should always bend at the waist and lift with their arms.
The technician should seek assistance from an available customer.
The technician should always bend at the waist and lift with their back.
The technician should get assistance from another technician.
第8题:
Cable tester
Multimeter
Loopback plug
Logic probe
第9题:
TCP/IP settings
RAID configuration
Whether the power cord is attached
Server room access log
第10题:
Which of the following features should a technician consider when purchasing a KVM switch for adatacenter?()
第11题:
A company is upgrading from DSL to a new T1. When the ISP sends a technician out, the technicianwill terminate the T1 at which of the following locations in the building?()
第12题:
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()
第13题:
A technician would like to ensure that when users connect to a web server in a server farm, they connect to the server with the lowest CPU utilization. Which of the following technologies would accomplish this?()
第14题:
A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?()
第15题:
Allow the user to demonstrate expertise.
Do not argue; empathize with the user, and offer to help.
Ask the user to watch as the technician diagnoses and corrects the problem.
Document each of the steps to replicate at a later time.
第16题:
Privacy filter
Refresh rate
Use a digital signal
Brightness
第17题:
Use a benchmarking tool
Use anti-static wrist band
Remove the CPU
Remove the power supply