–– Clerk: Good morning. Can I help you?
–– Mr. Liu: Yes, I'd like a one-way ticket to Manchester 8: 15 tomorrow evening.
–– Clerk: Fifteen pounds, please.
–– Mr. Liu:____.
A: Here it is
B: There is the payment
C: Here you are
D: Take the payment, please
第1题:
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第2题:
–– Clerk: Good morning. Can I help you?
–– Thompson: Yes, I’d like a ticket to New York 9: 15 tom rrow morning.
–– Clerk: ____
–– Thompson: Single, please.
A: Single or two?
B: Single or double?
C: Single or back?
D: Single or return?
第3题:
第4题:
A、Yes, you’re quite right.
B、Thanks for telling me.
C、I’m sorry to hear that.
D、Thank you.
第5题:
Richard:You've given us a wonderful Chinese dinner, Mrs. Liu.
Mrs. Liu:______
A、I'm glad you enjoyed it.
B、Oh,I'm afraid I didn't cook very well.
C、Come again when you are free.
D、It's not necessary for you to say so.