Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the h
题目
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）
A. Talk to co-workers while interacting with customers to help diagnose the issues
B. Be culturally sensitive
C. Provide each user with a complete, detailed report of the current outage status
D. Listen and do not interrupt a customer and then provide a brief status update
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第1题：
Why()the old block of flats()demolished next month?A、are…being
B、is…being
C、has…been
D、have…been
参考答案：B
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第2题：
YouinstalltheWebServer（IIS）roleonaserverthatrunsWindowsServer2008.YourcompanysdefaultWebsitehasanIPaddressof10.10.0.1.YouaddaWebsitenamedHelpDesk.TheHelpDeskWebsitecannotbestarted.YouneedtoconfiguretheHelpdeskWebsitesothatitcanbestarted.Whatshouldyoudo？（）
A.Runtheiisreset/enablecommandontheserver.
B.ConfiguretheHelpdeskWebsitetouseahostheader.
C.Runtheappcmdaddsite/name：HelpDesk/id：2/physicalPath：c：\HelpDesk/binding：http/*：80：helpdeskcommandontheserver.
D.Runtheset-locationCliteralpath"d：\HelpDesk_content"HelpDeskID：2locationport：80domain：helpdeskcommandintheMicrosoftWindowsPowerShelltoolontheserver.
参考答案：B
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第3题：
资料：“Our cars are for people who want something different.”
This has been the slogan for over 50 years of Suprema Cars, a manufacturer of an English sports car. The car is mostly handmade in the company's factory in northern England. Suprema Car produces approximately 500 cars a year. About 5 years ago, the company began to lose sales and market share, and in the last two years, it has made a loss.
Recently, there have been problems with the labor force. The factory workers have demand higher wages and better working conditions. They are also unhappy because the management is insisting that they increase production, but the workers think this will have a bad effect on the quality of the cars.
The company still has many loyal customers. People buy Suprema sports cars because they are handmade and have an image of quality and craftsmanship.
Which of the following is NOT a problem that Suprema Cars is facing?A.Customers’ distrust of products.
B.A financial loss.
C.Unhappy workers.
D.Loss on sales and market share.答案：A解析：本题的问题是“以下哪一项不是Suprema汽车面临的问题？”。选项A意为“客户对产品的不信任”；选项B意为“经济损失”；选项C意为“不快乐的工人”；选项D意为“失去销售和市场份额”。根据主题句可知，B、C、D选项均有提及，故选A。 -
第4题：
您在运行WindowsServer2008的服务器上安装了Web服务器(IIS)角色。公司默认网站的IP地址是10.10.0.1。您添加了名为HelpDesk的网站。HelpDesk网站无法启动。您需要配置Helpdesk网站以使其可启动。该怎么做?()A.在服务器上运行iisreset/enable命令。
B.将Helpdesk网站配置为使用主机头。
C.在服务器上运行appcmdaddsite/name：HelpDesk/id：2/physicalPath：c：\HelpDesk/binding：http/*：80：helpdesk命令。
D.在服务器上，在MicrosoftWindowsPowerShell工具中运行set-locationCliteralpath"d：\HelpDesk_content"HelpDeskID：2locationport：80domain：helpdesk命令。
参考答案：B
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第5题：
YouinstalltheWebServer（IIS）roleonaserverthatrunsWindowsServer2008.YourcompanydefaultWebsitehasanIPaddressof10.10.0.1.YouaddaWebsitenamedHelpDesk.TheHelp DeskWebsitecannotbestarted.YouneedtoconfiguretheHelpdeskWebsitesothatitcanbestarted.Whatshouldyoudo？（）
A.Runtheiiservereset/enablecommandontheserver.
B.ConfiguretheHelpdeskWebsitetouseahostheader.
C.Runtheappcmdaddsite/name：HelpDesk/id：2/physicalPath：c：\HelpDesk/binding：http/*：80：helpdeskcommandontheserver.
D.Runtheset-locationCliteralpath"d：\HelpDesk_content"HelpDeskID：2locationport：80domain：helpdeskcommandintheMicrosoftWindowsPowerShelltoolontheserver.
参考答案：B
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第6题：
资料：“Our cars are for people who want something different.”
This has been the slogan for over 50 years of Suprema Cars, a manufacturer of an English sports car. The car is mostly handmade in the company's factory in northern England. Suprema Car produces approximately 500 cars a year. About 5 years ago, the company began to lose sales and market share, and in the last two years, it has made a loss.
Recently, there have been problems with the labor force. The factory workers have demand higher wages and better working conditions. They are also unhappy because the management is insisting that they increase production, but the workers think this will have a bad effect on the quality of the cars.
The company still has many loyal customers. People buy Suprema sports cars because they are handmade and have an image of quality and craftsmanship.
Why do some customers still stick to Suprema Cars?A.Because its products are handmade and qualified.
B.Because its name represents luxury.
C.Because the company is famous.
D.Because its products are cheap.答案：A解析：本题的问题是“为什么一些顾客仍然坚持选择Suprema汽车？”。选项A意为“因为它的产品是手工制作、质量过硬”；选项B意为“因为它的名字代表奢华”；选项C意为“因为公司很有名”；选项D意为“因为它的产品很便宜”。根据主题句可知，因为它的产品是手工制造而且质量精良，故选A。