单选题Which of the following is NOT a phase of the troubleshooting process？（）A confirm the repairB define the problemC document the resultsD simplify the problem

题目
单选题
Which of the following is NOT a phase of the troubleshooting process？（）
A

confirm the repair

B

define the problem

C

document the results

D

simplify the problem

相似考题

1.The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management

2. The author suggests that a mathematician asked to solve a problem in an ill-defined situation would first attempt to do which of the following？( ) A.Identify an analogous situation.B.Simplify and define the situation.C.Vary the underlying assumptions of a description of the situation.D.Determine what use would be made of the solution provided.

3. The author suggests that a mathematician asked to solve a problem in an ill-defined situation would first attempt to do which of the following？( ) A.Identify an analogous situationB.Simplify and define the situationC.Vary the underlying assumptions of a description of the situationD.Determine what use would be made of the solution provided

4.The last step in resolving an end user ticket should be which of the following?()A. Create an incident recordB. Verify the problem is resolvedC. Document the solutionD. Notify the user the problem is resolved

更多“单选题Which of the following is NOT a phase of the troubleshooting process？（）A confirm the repairB define the problemC document the resultsD simplify the problem”相关问题

  • 第1题：

    While troubleshooting a connectivity issue from a PC you obtain the following information: Local PC IP address: 190.0.3.35/24 Default Gateway: 190.0.3.1 Remote Server: 190.0.5.250/24 You then conduct the following tests from the local PC: Ping 127.0.0.1 - Unsuccessful Ping 190.0.3.35 - Successful Ping 190.0.3.1 - Unsuccessful Ping 190.0.5.250 - Unsuccessful What is the underlying cause of this problem?（）

    • A、TCP/IP not correctly installed
    • B、Local physical layer problem
    • C、NIC not functioning
    • D、Remote physical layer problem

    正确答案:A

  • 第2题：

    Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）

    • A、Discuss the problem with the user and identify any recent changes.
    • B、Identify the root cause of the failure.
    • C、Verify the problem resolution.
    • D、Document activities and outcomes of repair steps.

    正确答案:D

  • 第3题：

    The last step in resolving an end user ticket should be which of the following?（）

    • A、Create an incident record
    • B、Verify the problem is resolved
    • C、Document the solution
    • D、Notify the user the problem is resolved

    正确答案:C

  • 第4题：

    The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）

    • A、Verity full system functionality
    • B、Identify the main problem and question the user
    • C、Document their findings, actions, and outcomes
    • D、Escalate the issue to upper management

    正确答案:A

  • 第5题：

    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）

    • A、Reseat all main components
    • B、Try to replicate the problem
    • C、Flash the BIOS
    • D、Reinstall the operating system

    正确答案:B

  • 第6题：

    Which of the following is NOT a phase of the troubleshooting process？（）

    • A、confirm the repair
    • B、define the problem
    • C、document the results
    • D、simplify the problem

    正确答案:D

  • 第7题：

    Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）

    • A、Make one change at a time and test/confirm the change has resolved the problem.
    • B、Verify full system functionality.
    • C、Replicate the problem.
    • D、Determine if a common element is causing multiple problems.
    • E、Identify any changes to the server.

    正确答案:C,E

  • 第8题：

    单选题
    A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）
    A

    Notify users impacted by the problem

    B

    Verify full system functionality

    C

    Document the actions and outcomes

    D

    Identify the scope of the problem


    正确答案： D
    解析： 暂无解析

  • 第9题：

    单选题
    Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）
    A

    Establish a theory of probable cause

    B

    Test the theory

    C

    Implement preventative measures

    D

    Establish a plan of action


    正确答案： B
    解析： 暂无解析

  • 第10题：

    单选题
    When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?（）
    A

    Third party cables

    B

    Third party memory

    C

    Signed drivers

    D

    Server type


    正确答案： D
    解析： 暂无解析

  • 第11题：

    多选题
    Which of the following are the FIRST actions to take when an administrator is troubleshooting a server？（）
    A

    Make one change at a time and test/confirm the change has resolved the problem.

    B

    Verify full system functionality.

    C

    Replicate the problem.

    D

    Determine if a common element is causing multiple problems.

    E

    Identify any changes to the server.


    正确答案： D,C
    解析： 暂无解析

  • 第12题：

    单选题
    Which of the following is NOT a phase of the troubleshooting process？（）
    A

    confirm the repair

    B

    define the problem

    C

    document the results

    D

    simplify the problem


    正确答案： C
    解析： 暂无解析

  • 第13题：

    Which of the following should be done FIRST when troubleshooting a problem？（）

    • A、Test the theory to determine the cause
    • B、Perform a root cause analysis
    • C、Establish a plan of action
    • D、Document outcomes

    正确答案:A

  • 第14题：

    Which of the following should be the FINAL step according to the troubleshooting theory?（）

    • A、Verify full system functionality
    • B、Implement preventative measures
    • C、Implement the solution
    • D、Document findings and outcomes

    正确答案:D

  • 第15题：

    Which of the following is the FIRST step when troubleshooting an issue？（）

    • A、Identify the problem.
    • B、Verify full system functionality.
    • C、Document all findings.
    • D、Establish a theory of probable cause.

    正确答案:A

  • 第16题：

    Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）

    • A、Establish a theory of probable cause
    • B、Test the theory
    • C、Implement preventative measures
    • D、Establish a plan of action

    正确答案:A

  • 第17题：

    An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）

    • A、The supporting documentation
    • B、The vendor website
    • C、The Internet
    • D、The server event logs

    正确答案:D

  • 第18题：

    A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）

    • A、Notify users impacted by the problem
    • B、Verify full system functionality
    • C、Document the actions and outcomes
    • D、Identify the scope of the problem

    正确答案:B

  • 第19题：

    In which phase should a TDA be performed of the following？（）

    • A、Server deployment
    • B、Installation and server configuration
    • C、Problem determination / resolution
    • D、Needs analysis and design

    正确答案:D

  • 第20题：

    单选题
    Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）
    A

    Discuss the problem with the user and identify any recent changes.

    B

    Identify the root cause of the failure.

    C

    Verify the problem resolution.

    D

    Document activities and outcomes of repair steps.


    正确答案： D
    解析： 暂无解析

  • 第21题：

    单选题
    A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem？（）
    A

     Reseat all main components

    B

     Try to replicate the problem

    C

     Flash the BIOS

    D

     Reinstall the operating system


    正确答案： C
    解析： 暂无解析

  • 第22题：

    单选题
    A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）
    A

    Restart the print job in the print queue.

    B

    Print a test page from the printer properties.

    C

    Run the Add Printer Wizard.

    D

    Restart the print spooler service.


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    An administrator logs into a server and notices slow performance.While troubleshooting the problem the administrator notices that an unfamiliar process in the Task Manager is running at 100% CPU usage.The administrator tries to end the task and receives ‘Access is denied’.  Which of the following steps would allow the administrator to terminate that process？（）
    A

    Adding the ‘Run as a service’ permission to their account.

    B

    Running the kill utility.

    C

    Adding their account to the remote users group.

    D

    Ending the services.exe process then ending the runaway process.


    正确答案： B
    解析： 暂无解析

  • 第24题：

    单选题
    An administrator has encountered a problem with a particular piece of software installed on the serverand begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem？（）
    A

     The supporting documentation

    B

     The vendors website

    C

     The Internet

    D

     The servers event logs


    正确答案： D
    解析： 暂无解析

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