单选题Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A Check the printers error log， and then inform the primary user what the issue is.B Go directly to the printer and in

题目
单选题
Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）
A

Check the printers error log， and then inform the primary user what the issue is.

B

Go directly to the printer and investigate any issues that are found.

C

Investigate the printers status， then ask the primary user to write down what they think is wrong.

D

Gather information from the primary user， and then evaluate the printers condition.

相似考题

1.A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?()A. Run a System RestoreB. Check Device ManagerC. Check the Event LogsD. Check the System Information

2.Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A、Check the printers error log， and then inform the primary user what the issue is.B、Go directly to the printer and investigate any issues that are found.C、Investigate the printers status， then ask the primary user to write down what they think is wrong.D、Gather information from the primary user， and then evaluate the printers condition.

3.A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A、Download manufacturer printer driversB、Restart the printer spoolerC、Check for Microsoft Windows updatesD、Check Device Manager

4. A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer configuration wizard on the desktop.B、Check to see if the network printer is turned on.C、Verify that the printer is connected to the network.D、Check the local print queue for a failed print job.

更多“单选题Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）A Check the printers error log， and then inform the primary user what the issue is.B Go directly to the printer and in”相关问题

  • 第1题：

    Which of the following printers would be the BEST choice for printing on multi-part forms?（）

    • A、Impact printer
    • B、Thermal printer
    • C、Inkjet printer
    • D、Laser printer

    正确答案:A

  • 第2题：

    Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

    • A、Log onto the user’s computer as a local administrator and install the printer.
    • B、Make sure the user has permission to print to the printer.
    • C、Create and implement a logon script.
    • D、After the user has logged on， install the printer.

    正确答案:C

  • 第3题：

    A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）

    • A、“The process of removal is extremely complex and only certain individuals would understand”.
    • B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
    • C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
    • D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

    正确答案:B

  • 第4题：

    A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）

    • A、“It is a message that informs the technician of what hardware needs to be replaced.”
    • B、“A bluescreen message is just another name for an error.”
    • C、“It provides the technician with more information about the problem.”
    • D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”

    正确答案:C

  • 第5题：

    When attempting to boot a PC, the POST process completes without error. The PC then displays,‘non system disk or disk error’. Which of the following would MOST likely cause the issue?（）

    • A、Out-of-date BIOS
    • B、Invalid motherboard jumper settings
    • C、Failing power supply
    • D、Floppy disk in the drive

    正确答案:D

  • 第6题：

    A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）

    • A、Damp towel
    • B、Compressed air
    • C、Alcohol wipe
    • D、Computer vacuum

    正确答案:D

  • 第7题：

    单选题
    A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）
    A

    Printer driver

    B

    Protocol stack

    C

    Network connectivity

    D

    Correct patch application


    正确答案： D
    解析： 暂无解析

  • 第8题：

    单选题
    A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）
    A

    Damp towel

    B

    Compressed air

    C

    Alcohol wipe

    D

    Computer vacuum


    正确答案： A
    解析： 暂无解析

  • 第9题：

    单选题
    A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs. Which of the following would BEST resolve this issue?（）
    A

    Restart the print spooler service

    B

    Delete the files in C:/Windows/Spool32

    C

    Delete all print jobs after the first one

    D

    Print a Windows test page


    正确答案： A
    解析： 暂无解析

  • 第10题：

    单选题
    Which of the following printers would be the BEST choice for printing on multi-part forms?（）
    A

    Impact printer

    B

    Thermal printer

    C

    Inkjet printer

    D

    Laser printer


    正确答案： A
    解析： 暂无解析

  • 第11题：

    单选题
    A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）
    A

    “The process of removal is extremely complex and only certain individuals would understand”.

    B

    “There was a moisture build up in the paper tray that apparently caused the paper jam”.

    C

    “Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.

    D

    “The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.


    正确答案： A
    解析： 暂无解析

  • 第12题：

    单选题
    Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）
    A

    Check the printers error log， and then inform the primary user what the issue is.

    B

    Go directly to the printer and investigate any issues that are found.

    C

    Investigate the printers status， then ask the primary user to write down what they think is wrong.

    D

    Gather information from the primary user， and then evaluate the printers condition.


    正确答案： A
    解析： 暂无解析

  • 第13题：

    After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）

    • A、Event Viewer
    • B、System Information
    • C、Scandisk
    • D、Dr. Watson

    正确答案:A

  • 第14题：

    A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

    • A、Com+.log
    • B、System Log
    • C、Security Log
    • D、Application Log

    正确答案:B

  • 第15题：

    A customer reports that error messages occasionally appear and quickly disappear. Which of thefollowing is the BEST place for a technician to begin troubleshooting this issue?（）

    • A、Run a System Restore
    • B、Check Device Manager
    • C、Check the Event Logs
    • D、Check the System Information

    正确答案:C

  • 第16题：

    A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）

    • A、IIS log
    • B、Application log
    • C、System log
    • D、Security log

    正确答案:C

  • 第17题：

    A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

    • A、That the WEP key is disabled
    • B、That the fuser is not faulty
    • C、That the IP is static
    • D、That the buffer is not overloaded

    正确答案:C

  • 第18题：

    A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）

    • A、Printer driver
    • B、Protocol stack
    • C、Network connectivity
    • D、Correct patch application

    正确答案:C

  • 第19题：

    单选题
    Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）
    A

    Log onto the user’s computer as a local administrator and install the printer.

    B

    Make sure the user has permission to print to the printer.

    C

    Create and implement a logon script.

    D

    After the user has logged on， install the printer.


    正确答案： B
    解析： 暂无解析

  • 第20题：

    单选题
    When attempting to boot a PC, the POST process completes without error. The PC then displays,‘non system disk or disk error’. Which of the following would MOST likely cause the issue?（）
    A

    Out-of-date BIOS

    B

    Invalid motherboard jumper settings

    C

    Failing power supply

    D

    Floppy disk in the drive


    正确答案： D
    解析： 暂无解析

  • 第21题：

    单选题
    A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）
    A

    Com+.log

    B

    System Log

    C

    Security Log

    D

    Application Log


    正确答案： B
    解析： 暂无解析

  • 第22题：

    单选题
    A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）
    A

    “It is a message that informs the technician of what hardware needs to be replaced.”

    B

    “A bluescreen message is just another name for an error.”

    C

    “It provides the technician with more information about the problem.”

    D

    “It is a complex message that is very difficult to explain to those who are not familiar with computers.”


    正确答案： A
    解析： 暂无解析

  • 第23题：

    单选题
    A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）
    A

    IIS log

    B

    Application log

    C

    System log

    D

    Security log


    正确答案： D
    解析： 暂无解析

  • 第24题：

    单选题
    After receiving a message at startup stating that ‘One or more services failed to load at startup’,which of the following Windows utilities would a technician use to diagnose the issue?（）
    A

    Event Viewer

    B

    System Information

    C

    Scandisk

    D

    Dr. Watson


    正确答案： D
    解析： 暂无解析

相关内容